So I had an open case with Jeep Wave, and my own personal guy to talk to on the Beats Audio issue. Back in early June, my consultant calls my work number in the evening and leaves a voicemail. The weekend comes and goes and he calls again to my work number while I'm not there and leaves another voicemail saying he's closing my case since I haven't responded. Meanwhile, he's leaving messages on my work number at my desk. So I get the message when I get into work the next day and call and let him know that he's calling the wrong number and I don't want my case close. Also at this time, I find out that a TSB has been issued on the exact issue I have a case open for. Did he ever mention the TSB? No. I asked for a new person to be assigned to me and my case. I haven't heard from him in almost 2 months. I contacted Jeep Wave again, and they said he was still my case manager and they would leave a message for him to call me. It's been almost 2 weeks since then, I have still not heard from Jeep Wave. I contacted them as I never received my Jeep welcome package, as my original case manager (Quincy) told me to do, and they told me I had to call someone else. I'm about sick of calling one person to be told to call someone else. What is Jeep Wave's purpose, to point me in the direction of who to contact, or to resolve my issues?
Not to mention the last time I was using the online chat feature, I warned them that my computer was about to reboot and if I disconnect, not to be offended. Well, I had a pop up that I had 1 minute before it would reboot and I tried to copy the conversation for my records, but the computer rebooted early. When I got back up and running, I asked for the transcripts, but was told they can't provide them because once I disconnect, it becomes property of FCA.
Sorry. After 2 months of back and forths, I'm about sick of Jeep Wave doing nothing for me except the free oil changes and opening case numbers that sit and never look into resolutions for them. A TSB is out for my case, but you're going to just close the case? So fed up, I can't even bring myself to call Jeep Wave again to get the number to call for the welcome package. I bought my jeep almost 5 months ago. When do I get the welcome, after I've been an owner a year?
Not to mention the last time I was using the online chat feature, I warned them that my computer was about to reboot and if I disconnect, not to be offended. Well, I had a pop up that I had 1 minute before it would reboot and I tried to copy the conversation for my records, but the computer rebooted early. When I got back up and running, I asked for the transcripts, but was told they can't provide them because once I disconnect, it becomes property of FCA.
Sorry. After 2 months of back and forths, I'm about sick of Jeep Wave doing nothing for me except the free oil changes and opening case numbers that sit and never look into resolutions for them. A TSB is out for my case, but you're going to just close the case? So fed up, I can't even bring myself to call Jeep Wave again to get the number to call for the welcome package. I bought my jeep almost 5 months ago. When do I get the welcome, after I've been an owner a year?