Jeep Renegade Reliability. - Page 5 - Jeep Renegade Forum
 16Likes
Reply
 
Thread Tools
post #41 of 49 (permalink) Old 04-03-2019, 02:15 PM
Senior Member
 
Join Date: Apr 2015
Posts: 899
Mentioned: 115 Post(s)
Tagged: 2 Thread(s)
Quoted: 212 Post(s)
Quote:
Originally Posted by df170659 View Post
Just a quick update, today our faith in Jeep dealers has been partially restored. The dealer has agreed to collect our car, take it the 65 miles back to them and fix the problems, then return it to us, all free of charge. We look forward to once again enjoying our little Renegade.
That's great to hear. Although this has been frustrating, I am glad to hear the dealer is assisting with your concern. Keep me in the loop as far as the service appointment.

Jasmine
Jeep Social Care Specialist
JeepCares is online now  
Sponsored Links
Advertisement
 
post #42 of 49 (permalink) Old 04-11-2019, 09:32 AM
Junior Member
 
Join Date: Feb 2019
Posts: 27
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 8 Post(s)
Dealer took the car as promised, fitted new clutch pedal switch and reset the ecu. The problems still persist and they said they need to raise a technical case with Jeep themselves, which means they need to keep the car for at least a week.
df170659 is offline  
post #43 of 49 (permalink) Old 08-29-2019, 11:03 AM
Junior Member
 
Join Date: Aug 2019
Posts: 1
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 1 Post(s)
They do not honor recalls!!!

This is what I received after suppling the requested documents

n Fri, Aug 23, 2019, 5:58 PM US Customer Care <[email protected]> wrote:
Dear Steven,

Thank you for allowing Jeep Customer Care an opportunity to address your concern. Our primary focus is your satisfaction.

My Name is Joshua and we appreciate your time and effort in bringing this matter to us.

Upon thorough review and consideration, we regret to inform you that your request for reimbursement has been denied due to the following reason:
- Insufficient document (repair order from the dealer)

As much as quality service is our concern, please be informed that there are certain guidelines and qualifications that we need to meet in order to grant your request.

Thank you for your utmost understanding. We look forward to your continued business with us, and we appreciate you reaching out to us today.

Sincerely,

Joshua
Reimbursement Specialist
stevec is offline  
Sponsored Links
Advertisement
 
post #44 of 49 (permalink) Old 08-29-2019, 03:26 PM
Super Moderator
 
raz-0's Avatar
 
Join Date: Jun 2014
Location: US - NJ
Posts: 3,321
Mentioned: 19 Post(s)
Tagged: 0 Thread(s)
Quoted: 1059 Post(s)
Quote:
Originally Posted by stevec View Post
This is what I received after suppling the requested documents

n Fri, Aug 23, 2019, 5:58 PM US Customer Care <[email protected]> wrote:
Dear Steven,

Thank you for allowing Jeep Customer Care an opportunity to address your concern. Our primary focus is your satisfaction.

My Name is Joshua and we appreciate your time and effort in bringing this matter to us.

Upon thorough review and consideration, we regret to inform you that your request for reimbursement has been denied due to the following reason:
- Insufficient document (repair order from the dealer)

As much as quality service is our concern, please be informed that there are certain guidelines and qualifications that we need to meet in order to grant your request.

Thank you for your utmost understanding. We look forward to your continued business with us, and we appreciate you reaching out to us today.

Sincerely,

Joshua
Reimbursement Specialist
Insufficient documentation is a valid reason for denial. However, I find such statements in the absence of information as to what additional documentation is needed to be annoying and in fact, NOT an example of quality service.

Did they mention what documentation they needed or needed better/more legible copies of?


To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts.
raz-0 is online now  
post #45 of 49 (permalink) Old 08-29-2019, 05:29 PM
Senior Member
 
dgr401's Avatar
 
First Name: Dennis
Join Date: Sep 2015
Location: Rhode Island, USA
Posts: 766
Mentioned: 2 Post(s)
Tagged: 0 Thread(s)
Quoted: 185 Post(s)
Garage
What was the recall for that the reimbursement was denied?

2015 Renegade Latitude - Sierra Blue
dgr401 is online now  
post #46 of 49 (permalink) Old 09-09-2019, 10:36 AM
Senior Member
 
Join Date: Sep 2018
Posts: 132
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 30 Post(s)
Quote:
Originally Posted by haseebinator3 View Post
Jesus Chrysler!!!
WTF! excuse my french but that's terrible. Maybe I should wait a couple more years until they get a little better. Person up there had their trans replaced at 34k and you couldn't even enjoy yours. Thanks for everyone's insight. They're awesome looking but I guess i'll keep my little red hatch elantra for now. it's sharp and quick for what it is. I'll just admire the look of the TH for now.
i was driving a ford cobra before i bought my first jeep (2017 jeep rene, trailhawk) i drive this jeep hard on the road, handles well, good acceleration when needed.rides softer than my cobra. i believe the trans (9 speed) has a learning curve which adapts to your driving style. handles the beach sand with no problems and walks through the snow like it isn't there. i do not recommend buying used, they are on the lot for a reason, AND i do not think you should buy earlier than 2017 models imo
not girly i am a retired navy seal, over 6 feet tall

Last edited by jeff1; 09-09-2019 at 10:46 AM.
jeff1 is offline  
post #47 of 49 (permalink) Old 09-12-2019, 05:25 AM
Senior Member
 
IDoMy0wnRacing's Avatar
 
First Name: Ed
Join Date: Jan 2016
Location: Pioneer, California
Posts: 139
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 21 Post(s)
Garage
Quote:
Originally Posted by jeff1 View Post
... i am a retired navy seal, over 6 feet tall
Thank you for your service.

Very Respectfully

Ed

Going fast is only half the fun... You get to build it first.
IDoMy0wnRacing is online now  
post #48 of 49 (permalink) Old 09-12-2019, 08:42 AM
Senior Member
 
Join Date: Sep 2018
Posts: 132
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 30 Post(s)
your welcome
jeff1 is offline  
post #49 of 49 (permalink) Old 09-14-2019, 01:59 PM
Junior Member
 
David E. Niles's Avatar
 
First Name: Dave
Join Date: Aug 2019
Location: Washington
Posts: 4
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Iím 51, love mine.
David E. Niles is offline  
Reply

Quick Reply
Message:
Options

Register Now



In order to be able to post messages on the Jeep Renegade Forum forums, you must first register.
Please enter your desired user name, your email address and other required details in the form below.

User Name:
Password
Please enter a password for your user account. Note that passwords are case-sensitive.

Password:


Confirm Password:
Email Address
Please enter a valid email address for yourself.

Email Address:
OR

Log-in










User Tag List

Thread Tools
Show Printable Version Show Printable Version
Email this Page Email this Page



  Similar Threads
Thread Thread Starter Forum Replies Last Post
Jeep Reliability - Worries and Questions THREAD BurnishedGold Jeep Renegade General Discussion 112 06-15-2017 10:05 AM
Jeep Renegade reliability on TrueDelta - better info mkaresh Jeep Renegade General Discussion 44 01-27-2017 12:01 PM
Renegade reliability? Space Cowboy United Kingdom 40 08-26-2016 09:27 AM
Renegade with My Sky and Reliability Questions wootini Jeep Renegade General Discussion 2 07-25-2015 09:10 PM

Posting Rules  
You may post new threads
You may post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are Off