My past experience a few years ago at a Jeep/Chrysler dealership (that is no more, thankfully)...
I went in with my 2002 PT Cruiser for an oil change. The service desk was crowded, I was like 2nd in line at desk #2
. At the counter of desk #1
was an older lady, late 60's-early 70's. She said she wanted her oil changed on her Grand Cherokee. The service tech tapped on his computer, said she needed her brakes flushed, tranny oil changed, rear diff drained and radiator flushed if it failed the test. She meekly said, "I just wanted my oil changed...". He said she HAD to get it all done or she risked breaking down or voiding her warranty. I glanced outside, her Jeep was maybe 1-2 years old, I bet it had damn near 0 miles on it... She said it was her only car how long would it take. He said they couldn't start at this late hour but they'll give her a courtesy ride over to Enterprise Rent-a-Car to rent a car. She walked outside to wait.
My turn at my desk. She asked, "How can we help you today ?". Dead-pan serious, I said, "I need to see a manager NOW.". She tried to help, "Is there something I can do ?". I said, "NOW". She picked up her phone and called. A guy comes in and says, "Is there something wrong, sir ?. I say, "Yes there is. That guy (I point to the guy at desk #1
) is a DICK." then I repeat the tactic he used to pressure the old lady waiting outside. The manager said, "Is this all true ?" and before he could answer, everyone else waiting in line says, "YES !!" in unison. The manager goes to his computer, looks at everything then says, "It doesn't all have to be done RIGHT NOW. Go back and get her, someone else write her up, then come to my office." He hemmed and hawed then walked outside.
When my oil was changed, before I left I popped the hood, checked my dipstick and drain plug. Y'never know who is drinking buddies are.
The next time I went for an oil change, he wasn't there. There was different people at the counter. I asked, "Where's Tim ?". "Oh, he's no longer with us.". To be honest, I hope I'm the one that got him fired, I really do. Trying to screw over an old lady....
I once had a mechanic say I needed new spark plugs. I said, "Really ? Are they bad ?". He said yes. I said loudly, "I PUT NEW ONES IN 10 MINUTES BEFORE I DROPPED MY CAR OFF AND I LIVE A 1/4 MILE FROM YOU !!". His "cover story" ? "Oh, we go by mileage on the vehicle, not many people change their own plugs anymore.". Yeah, nice try.
Moral of the story: Just because they say you need it, doesn't mean you NEED it.