Radiator Cooling fan issue THREAD - Page 25 - Jeep Renegade Forum
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post #241 of 262 (permalink) Old 07-16-2019, 12:13 PM
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Got my letter in the mail last night. Here it is with the me specific stuff cropped out.

Set up an appointment with my dealer, their first reaction was "the letter says that parts are not yet available". Tells you something that that is their canned answer for a recall. My portal literally says parts are available. The stupid fan has been out for over a year now.

But the letter gets to the real reason why it is getting fixed. They don't care about us, but it affects emissions which they are in deep doodoo for fudging numbers on. So....

The way I read it is that the dealer will inspect your vehicle. If it has the bushing fan, you will get a ball bearing fan. If it has the ball bearing fan they will leave it as is and maybe direct you to seek reimbursement. Either way the dealer will file the bit of compliance paperwork, which is what FCA really needs.
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post #242 of 262 (permalink) Old 07-18-2019, 10:27 AM
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I just had my fan replaced the other week (2016 Trailhawk, 34,000 miles). I haven't seen a recall come through for my VIN yet but hopefully it does so I can get reimbursed!
I entered my VIN into Mopar's recall website and found the campaign for V54. I submitted my reimbursement this morning. It says up to 60 days for review.
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post #243 of 262 (permalink) Old 07-18-2019, 11:58 AM
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I received my letter over the weekend and submitted my claim on Sunday. Hopefully they'll actually pay out. I could use the extra $400.
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post #244 of 262 (permalink) Old 07-20-2019, 12:16 PM
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Got our letter two weeks ago. Submitted a refund claim and waiting on our $560 from previous work to be refunded.
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post #245 of 262 (permalink) Old 07-23-2019, 11:28 AM
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I had this fan replaced at the dealer 2 years ago... I do not have the copy of the paper work. Shouldn't they be able to look in their system and see that I have had the repair done on my vehicle? Cost me $650. It also burned the top of my fog lights from the heat. My running lights and fog lights have had electrical issues ever since the fan died.

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post #246 of 262 (permalink) Old 07-23-2019, 07:17 PM
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I had this fan replaced at the dealer 2 years ago... I do not have the copy of the paper work. Shouldn't they be able to look in their system and see that I have had the repair done on my vehicle? Cost me $650. It also burned the top of my fog lights from the heat. My running lights and fog lights have had electrical issues ever since the fan died.
If it were me, I'd contact the dealer and see if they have the work order on file. FCA isn't going to do any of the leg work, that's for sure.
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post #247 of 262 (permalink) Old 07-24-2019, 03:10 PM
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Dealer provided the proof of work but could not produce a copy of the receipt....... I sent them a copy of my bank statement that month showing the card withdrawal to the dealership for the amount on the proof of work invoice.

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post #248 of 262 (permalink) Old 08-08-2019, 11:09 AM
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OK I received this email today:
---------------
Thank you for contacting Jeep Customer Care. We are happy to assist you with regards to your concern. Your satisfaction is important to us!

We are pleased to inform you that we have approved a total of $633.79 for the v54 recall reimbursement. We will be sending the check to the mailing address on file for you. Please allow 30 calendar days for the check to arrive.

We found in our system that Recall V54 in your vehicle is still incomplete. We would like to advise you to bring your vehicle in a FCA dealership for your vehicle to have V54 recall completed. This is to ensure your over-all safety and utmost quality service experience.

Please don't hesitate to contact us for any other concerns. Thank you for your continued business with Jeep Automobiles.


Sincerely,

Joyce
Reimbursement Specialist
--------------------
I still have to go to the shop.... But good news on the reimbursement!
Marc
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post #249 of 262 (permalink) Old 08-08-2019, 11:51 AM
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OK I received this email today:
---------------
Thank you for contacting Jeep Customer Care. We are happy to assist you with regards to your concern. Your satisfaction is important to us!

We are pleased to inform you that we have approved a total of $633.79 for the v54 recall reimbursement. We will be sending the check to the mailing address on file for you. Please allow 30 calendar days for the check to arrive.

We found in our system that Recall V54 in your vehicle is still incomplete. We would like to advise you to bring your vehicle in a FCA dealership for your vehicle to have V54 recall completed. This is to ensure your over-all safety and utmost quality service experience.

Please don't hesitate to contact us for any other concerns. Thank you for your continued business with Jeep Automobiles.


Sincerely,

Joyce
Reimbursement Specialist
--------------------
I still have to go to the shop.... But good news on the reimbursement!
Marc
That is weird that they are reimbursing you for the job but they show you haven't had the recall completed? What?

Currently in: 2015 Jeep Renegade Trailhawk

Previously in: 2012 Scion FRS
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post #250 of 262 (permalink) Old 08-08-2019, 03:49 PM
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That is weird that they are reimbursing you for the job but they show you haven't had the recall completed? What?



They probably want to still inspect the vehicle. If the repair was originally not done by a dealer, or done by a dealer using a possible defective part, the fan will probably get replaced again to clear the recall on that VIN. FCA will also reimburse for repairs with proper receipts.


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