Video of my problem and contact with jeep. worst customer follow up / service - Jeep Renegade Forum
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post #1 of 2 (permalink) Old 08-25-2018, 10:56 AM Thread Starter
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Video of my problem and contact with jeep. worst customer follow up / service

AC fan stops working. Brought to dealer previously, they could not correct the issue or re-create the issue. tightened ground plugs. 3 weeks later - issue is back.

The experience with the dealer and FCA customer service has led me to start documenting the experience as I feel they dont give a crap about you.

Brand new 2018 Jeep renegade limited.
First issue occurred less than 5 days after taking ownership, < 200 miles on odometer
next occurrence less than 30 days in my possession, < 800 miles on odometer.

Below is my video with the a quick intro to my issue,

Intro ends and video of the issue starts at 8:30
I start going tilt 31:15
I go full tilt 36:37
Customer service refuses to connect me to manager at 39:10

https://youtu.be/Ep-NIjpQe_o

Last edited by brodrman; 08-25-2018 at 11:03 AM.
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post #2 of 2 (permalink) Old 09-13-2018, 08:16 PM Thread Starter
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Dealer - Fixed the issue finally

They finally fixed the issue with a new wiring harness. Hindsight makes total sense. The AC stops blowing sometimes when I hit a bump, and sometimes when I hit a bump comes back on. Wiring harness, duh.

They first tried to tighten ground plugs, then they could not recreate the problem. next they replaced the resistor and blower. then that didnt work and they finally got it going and steady by replacing the wiring harness.

Hope this helps !
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