Remote start crank but not starting - Jeep Renegade Forum
 
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post #1 of 8 (permalink) Old 04-25-2018, 01:34 PM Thread Starter
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Remote start crank but not starting

I have a 2017 jeep renegade trailhawk. First time starting in day with remote start the engine will crank and not fire. When I get into vehicle it says remote start disabled, start to reset. It does it everyday. I have brought to dealer three times and they claim they can’t recreate problem. I have this happening on video every time. Any ideas would be great. Thank you.
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post #2 of 8 (permalink) Old 04-26-2018, 11:11 PM Thread Starter
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Seems to only do it on slopes. Pointed up or down. After some testing I came to that conclusion. That makes sense why dealer can’t recreate. Is there a fuel drain back valve?
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post #3 of 8 (permalink) Old 04-27-2018, 08:50 AM
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Originally Posted by Flyin Ryan View Post
I have a 2017 jeep renegade trailhawk. First time starting in day with remote start the engine will crank and not fire. When I get into vehicle it says remote start disabled, start to reset. It does it everyday. I have brought to dealer three times and they claim they can’t recreate problem. I have this happening on video every time. Any ideas would be great. Thank you.
Hello Flyin Ryan,

We're sorry to hear you're having a hard time with your Renegade. Has this been formally documented within our system. Although we cannot guarantee a certain outcome, we'd be glad to get this over to a Case Specialist for further handling.

Jasmine
Jeep Social Care Specialist
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post #4 of 8 (permalink) Old 04-27-2018, 03:23 PM
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How much fuel is in the tank? If the Jeep is low on fuel it will disable the auto start feature.
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post #5 of 8 (permalink) Old 04-28-2018, 08:03 PM Thread Starter
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How much fuel is in the tank? If the Jeep is low on fuel it will disable the auto start feature.
It’s full. At least over 1/2 each time.
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post #6 of 8 (permalink) Old 04-28-2018, 08:07 PM Thread Starter
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Hello Flyin Ryan,

We're sorry to hear you're having a hard time with your Renegade. Has this been formally documented within our system. Although we cannot guarantee a certain outcome, we'd be glad to get this over to a Case Specialist for further handling.

Jasmine
Jeep Social Care Specialist[/QUOTE]

I already am in touch with Benjamin “case specialist” I disconnected battery and am currently not having issue anymore. Although it has warmed up. I will be checking next week when weather gets cold again. I hope I solved this.
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post #7 of 8 (permalink) Old 04-30-2018, 05:00 PM
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Originally Posted by Flyin Ryan View Post
Hello Flyin Ryan,

We're sorry to hear you're having a hard time with your Renegade. Has this been formally documented within our system. Although we cannot guarantee a certain outcome, we'd be glad to get this over to a Case Specialist for further handling.

Jasmine
Jeep Social Care Specialist
I already am in touch with Benjamin “case specialist” I disconnected battery and am currently not having issue anymore. Although it has warmed up. I will be checking next week when weather gets cold again. I hope I solved this.[/QUOTE]

Thanks for letting me know. I have access to the case file so you have any questions, let me know. Have a great week.

Jasmine
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post #8 of 8 (permalink) Old 01-07-2019, 10:14 AM
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Same problem here

Our Jeep mechanic told us that if the weather is cold it won't start. The temps here are about in the 30's so not particularly cold. Where I live temps dip much lower and last year we had no problem. The specialist we spoke to was just matter of fact and said it won't work in cold temps. I asked then what is the point of having auto start if it won't cannot be used to heat up the car on cold mornings.

Just tried this morning with temps of 20 and this morning it worked. This makes no sense to me and I feel the specialist was lying and didn't want to be bothered. I will not purchase another Jepp if this is the customer service.
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