"Audio System Not Available" - Jeep Renegade Forum
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post #1 of 20 (permalink) Old 05-02-2018, 04:58 PM Thread Starter
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"Audio System Not Available"

Started the Jeep this morning. I saw a yellow speaker symbol with an exclamation mark in the bottom right corner of the EVIC with the message above.

The 5" radio (6 speaker system) worked fine but no driver dash speaker in any reception mode. So I disconnected the neg battery cable and checked the speaker and the wire to the radio. All was fine. Head scratching ensues.

I then swapped the good passenger dash speaker to the bad driver position. Then I reconnected the battery and it worked. Basically proving the head unit and wire is good. So I suspect a bad driver speaker.

Until I tried the bad speaker in the good passenger corner, and now it too worked! Wha?

With speakers back in their original corners, I cycled the ignition, no message, all works fine.

Conclusion: unknown cause of message. Could have saved some work with starting at disconnecting the battery and clearing the system first. Then dug into the components second.

Jon
2015 white Sport 4x4 M6, Air and Power packages, added Renegade 17 snowflakes and roof rails.

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Last edited by JFS; 05-02-2018 at 05:01 PM.
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post #2 of 20 (permalink) Old 05-08-2018, 09:48 AM
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I have the base radio and recently received this error. I have noticed that the error is sporadic. One day the error was there all day, then the next it was gone. It didn't reappear for a week. Then it cleared itself after I restarted the vehicle.

Along with this error I have been experiencing the front passenger speaker cutting in and out. The dealer has ordered a replacement speaker as a place to start. This part seems to be one coming from overseas as it has been over a week now and the Dealer has not yet received the replacement.

2017 Hypergreen Sport 4x4 1.4T
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post #3 of 20 (permalink) Old 05-09-2018, 10:42 AM
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I have the base radio and recently received this error. I have noticed that the error is sporadic. One day the error was there all day, then the next it was gone. It didn't reappear for a week. Then it cleared itself after I restarted the vehicle.

Along with this error I have been experiencing the front passenger speaker cutting in and out. The dealer has ordered a replacement speaker as a place to start. This part seems to be one coming from overseas as it has been over a week now and the Dealer has not yet received the replacement.
Hi Volstock,
This is not what we hope to hear from out customer and understand how this could be frustrating. We would like to offer an additional layer of assistance while you are working with your dealer. If this is something that interests you, please feel free to send us a private message with more information.
Julie
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post #4 of 20 (permalink) Old 06-19-2018, 03:42 PM
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Mine has been doing this since I got it, and sadly I went to the worst dealer in the world.
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post #5 of 20 (permalink) Old 06-19-2018, 07:49 PM Thread Starter
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Mine has been doing this since I got it, and sadly I went to the worst dealer in the world.
Sorry to read that Pat. Double sucks. What’s not working with your message?

I’ve posted elsewhere now my message won’t go away with any kind of battery disconnect. Now driver door and dash are out. I checked electrical schematics and the dash are in parallel with the door so there is one common output for the drive corner. Time to dig around in there again before I drop a hundred bucks to get the code scanned at the dealer.

Jon
2015 white Sport 4x4 M6, Air and Power packages, added Renegade 17 snowflakes and roof rails.

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post #6 of 20 (permalink) Old 06-20-2018, 03:53 PM
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My radio on occasion does the audio not available. Or will shut off and eventually come back on. Sometimes the following day. Also today had the emergency/park break refuse to disengage until I unhooked the battery. Only the second time for that, although that is two times to many.
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post #7 of 20 (permalink) Old 06-21-2018, 08:55 AM
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My radio on occasion does the audio not available. Or will shut off and eventually come back on. Sometimes the following day. Also today had the emergency/park break refuse to disengage until I unhooked the battery. Only the second time for that, although that is two times to many.
Hi Pat,

We are terribly sorry to hear that this has been an ongoing concern for you. Please send us your VIN and mileage through a PM so that we can investigate this further.

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post #8 of 20 (permalink) Old 10-04-2018, 01:59 PM
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I also have the audio unavailable that comes in and off. While on the speakers all on the left side of car do not work. When code off the left speaker goes in and outm. Had it to the shop and the people said they had one in the back same problem ripped apart and can't figure out what the issue is. Paying alot for this vehicle and can't enjoy the radio. Mine is a 2017 Jeep renegade latitude.
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post #9 of 20 (permalink) Old 01-09-2019, 07:55 AM
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Todd

Sorry, not used to these boards. Our four month old Renegade (2017) is going back in for the fourth time for the audio unavailable error message. Radio cuts out, uconnect fails and left hand speakers don't work. They have replaced the radio and the speakers, just cant figure it out. This is spending more time in the shop than on the road! Stay tuned (no pun intended!)
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post #10 of 20 (permalink) Old 01-09-2019, 10:59 AM Thread Starter
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That is bad. If these problems occur exactly after a new radio and speakers as before, thats a weird issue. I would have thought a connection initially. But for it to happen exactly the same after all that....

Good luck. please report back. Love to see what they decide.

Jon
2015 white Sport 4x4 M6, Air and Power packages, added Renegade 17 snowflakes and roof rails.

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