I used carvana to get a 2016 Jeep Renegade with the my sky sunroof. It never opened from day one which was only 8 days ago. I made an appointment at a Jeep dealership with them knowing it probably needed to be completely replaced! They were 2 hours late starting on it because of taking a child for the first day of school. I have no issues with that (I am a teacher with kids of my own), but don't make an appointment if you know in advance you won't be able to make it. I had to sit and wait with my child for over 7 hours for a diagnostics test, completely under the impression they intend to fix it if they aren't already working on it! I had told them in advance that yesterday was the 7th day and I had to have it fixed or I was sending my Jeep back. The repair rep told me Silver Rock said I need to take it to a body shop and the whole roof needed to be replaced and shuffles us out of the door. (He already told me on the phone when I made the appointment it probably would need to be replaced and it would take awhile, and now he doesn't want to do it??). I call Silver Rock and contacted 4 body shops, and I'm told by every single one of them that they do not work on sunroofs. I AM ALSO TOLD IT WASN'T SILVER ROCK, BUT THE SERVICE DEPARTMENT AT THE DEALERSHIP WHO WANTED ME TO TAKE IT TO A REPAIR SHOP! I tried to contact the guy that I've been dealing with from the dealership to discuss options- and no return call! I have reached out to three other Jeep dealerships. They say it's a pain in the butt and they really don't want to sign up for the job. Now I'm one day over my return date with Carvana. Does anyone have any advice on what I can do because I bought this car for this roof. I do love the car itself, but I don't understand how I've had a car for 8 days, the roof never worked, and it's under warranty, yet it's being refused to be fixed at all dealerships and Carvana won't take it back. I feel stuck! Please help!