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Recently purchased a 2017 Jeep Renegade 4x4 and I'm experiencing the same issue. Drives fine a lot of the time but randomly around 25 when changing gears it shifts hard and jerks the vehicle. I have an appointment with at my dealership on Saturday of next week. Hopefully the information from this forum will help them resolve it as I do not feel it is a safe vehicle for my daughter.
 
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