That stinks....Keep bringing it to the dealer and if you don't get the desired results , move on to another dealer. I assume you are under warranty and I would get them to replace the transmission as it sounds you have a defective unit. Don't get frustrated, it can be fixed
I do notice the shifting logic of the automatics is "different" in the Jeep/Fiat vehicles. I have a 2021 compass as a rental for work and it definitely tries to be in the highest gear all the time..drives me nuts lol.