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Discussion Starter · #1 ·
So after the 5th time in the shop and them having it for week and half(still don't have the jeep back) got a phone call today getting told that the Valve Body in my Transmission needs to be replaced and getting a new transmission or a buy back is out of the options.... ive had nothing but problem since ive gotten this jeep.. the transmission will slip out of gear at time while driving and rev the engine up and loss all speed and have to go into manual to get control over the car. going from reverse to drive it doesn't know what gear to go into and sits there then hard clunk into gear then lurking forward. ive started a lemon law case, and hoping that I can get a buy back and get into another renegade or a 2010 Grand Cherokee, so over this! was wondering gif anyone else is having any problem like this or any problem with FCA with a buy back?
 

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"got a phone call today getting told that the Valve Body in my Transmission needs to be replaced and getting a new transmission or a buy back is out of the options.."

I don't understand this, can the valve body be replaced within the original transmission? Are you requesting a new transmission and isn't any of this covered by warranty? It does seem that FCA is getting more stubborn with the buy backs, and less helpful, dumping the problem back on the vehicle owners. These problems are serious safety issues and which could result in catastrophic outcomes for individuals.
 

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"got a phone call today getting told that the Valve Body in my Transmission needs to be replaced and getting a new transmission or a buy back is out of the options.."

I don't understand this, can the valve body be replaced within the original transmission? Are you requesting a new transmission and isn't any of this covered by warranty? It does seem that FCA is getting more stubborn with the buy backs, and less helpful, dumping the problem back on the vehicle owners. These problems are serious safety issues and which could result in catastrophic outcomes for individuals.
Part of the problem is that it seems like FCA is out of transmissions to put in as replacements.

A valve body can definitely cause shifting problems, and can be replaced and/or modified. However, if it was defective, that doesn't mean it won't cause issues int he transmission. On the bright side, what it will likely mess up are friction materials, and if it did they will likely fail well before 100k miles.

That being said, 5 times is well past the threshold for PA lemon law, and loss of use is pretty easy to prove. I don't know how lawyer compensation is handled under PA lemon law, but I'm sure a PA lemon lawyer will let you know what your options are in that respect with a phone call.
 

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Discussion Starter · #4 ·
"got a phone call today getting told that the Valve Body in my Transmission needs to be replaced and getting a new transmission or a buy back is out of the options.."

I don't understand this, can the valve body be replaced within the original transmission? Are you requesting a new transmission and isn't any of this covered by warranty? It does seem that FCA is getting more stubborn with the buy backs, and less helpful, dumping the problem back on the vehicle owners. These problems are serious safety issues and which could result in catastrophic outcomes for individuals.
they are being very suborned, the dealership was telling FCA false statement that I was telling the service manager. they were twisting my words around and saying every time I drive the car it does what my concerns are, which is false it does it once a week or multiple times a week then wont do it again for 50 miles then will act up again. its very scary, Saturday the 25th of july I was going down the road and the trany slipped out of gear and lost all speed with a line of cars behind me, was almost rear ended. thank god I was in town and wasn't going highway speeds because the jeep would be totaled. that was the 3rd time that happen. I took it to the dealership first thing Monday and the service manager was acting like there was no was possible the gear slipped and there's no way to tell what gear the jeep is in wheel driving. had to inform him that my jeep has a tiptonic gear shift and I can put it in manual which tells you what gear you are in, going 15 mph in 5th gear just doesn't seem right?






Part of the problem is that it seems like FCA is out of transmissions to put in as replacements.

A valve body can definitely cause shifting problems, and can be replaced and/or modified. However, if it was defective, that doesn't mean it won't cause issues int he transmission. On the bright side, what it will likely mess up are friction materials, and if it did they will likely fail well before 100k miles.

That being said, 5 times is well past the threshold for PA lemon law, and loss of use is pretty easy to prove. I don't know how lawyer compensation is handled under PA lemon law, but I'm sure a PA lemon lawyer will let you know what your options are in that respect with a phone call.

as for the service the 2nd time I took it in the shop the new software for the trany came in, and I was getting a oil change and flashed software, got a call informing me to come get the jeep and bring it back Monday to get the software update because the install failed 3 times and they couldn't get it to install. I just sent in some of my document have to get my service history reprinted because im a idiot and lost it.... heres another kicker! I don't even have my registration yet and its been four months now, called PA DOT yesterday and they informed me they have no record of this jeep or me having a car any more. called the dealer and took 3 hours to get a hold of someone to help me out. they told me the paper work was submitted on jully 22nd and I should be receiving my card soon. this jeep has been nothing but headache
 

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as for the service the 2nd time I took it in the shop the new software for the trany came in, and I was getting a oil change and flashed software, got a call informing me to come get the jeep and bring it back Monday to get the software update because the install failed 3 times and they couldn't get it to install. I just sent in some of my document have to get my service history reprinted because im a idiot and lost it.... heres another kicker! I don't even have my registration yet and its been four months now, called PA DOT yesterday and they informed me they have no record of this jeep or me having a car any more. called the dealer and took 3 hours to get a hold of someone to help me out. they told me the paper work was submitted on jully 22nd and I should be receiving my card soon. this jeep has been nothing but headache
Well the flashing problem may be fully legit. Mine just spent three days not being diagnosed because the software for scanning and flashing the firmware was saying that the vehicle was both up to current revision and fine and also needed every individual computer firmware flashed to current version. Forcing a flash would just result in the same state, so it was impossible to tell if the flash failed, or if it succeeded.

As for the documentation and the waits and such, it sounds like you need to do business with another dealer. Also, if you have not been contacting jeep on your behalf directly, you need to be doing so. Comparing everyone's stories is the only way you will get a straight answer.
 

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Discussion Starter · #6 ·
Well the flashing problem may be fully legit. Mine just spent three days not being diagnosed because the software for scanning and flashing the firmware was saying that the vehicle was both up to current revision and fine and also needed every individual computer firmware flashed to current version. Forcing a flash would just result in the same state, so it was impossible to tell if the flash failed, or if it succeeded.

As for the documentation and the waits and such, it sounds like you need to do business with another dealer. Also, if you have not been contacting jeep on your behalf directly, you need to be doing so. Comparing everyone's stories is the only way you will get a straight answer.



I have contacted jeep customer care on July 10 the day I got the software update. Because on my way home from work after picking of the jeep. It freaked out driving down the road it didn't know what gear it was supposed to be in 5th or 6th so it rapidly changed gears about 5 times before I got it into manual. I pulled over right them and there called the dealer no one in the service department was there so I called jeep customer care and opened a case. Last Friday they closed my case because I told them I was going to lemon law it after I said that the woman told me to have a great day and hung up after telling me my case was closed. I am wanting to go to another dealer but there isn't one that is convenient for me as this one is. The next two that are closed are 45 mins away from my house and the other is 45 mins from my work, and my work is 45 mins from My house.
 

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Well PA's lemon law permits you to go to arbitration which is binding on fca, but not you. Or lawyer up. Or just call back the help line, it's not like there is one operator.
 

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Discussion Starter · #10 ·
Well PA's lemon law permits you to go to arbitration which is binding on fca, but not you. Or lawyer up. Or just call back the help line, it's not like there is one operator.
I've had four different case managers now and no luck with ant of them... I sent some of my paper work in to the lawyers Thursday so thinking Monday they will get the paper work.once
 

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So after the 5th time in the shop and them having it for week and half(still don't have the jeep back) got a phone call today getting told that the Valve Body in my Transmission needs to be replaced and getting a new transmission or a buy back is out of the options.... ive had nothing but problem since ive gotten this jeep.. the transmission will slip out of gear at time while driving and rev the engine up and loss all speed and have to go into manual to get control over the car. going from reverse to drive it doesn't know what gear to go into and sits there then hard clunk into gear then lurking forward. ive started a lemon law case, and hoping that I can get a buy back and get into another renegade or a 2010 Grand Cherokee, so over this! was wondering gif anyone else is having any problem like this or any problem with FCA with a buy back?
I was just wondering how this worked out for you. I currently have my brand new 2015 Renegade in the shop. Bought it on the 12th, it was back in the dealership next day for service transmission message, got it back after a quick learn. The same thing happened that night and I took it back in on the 14th and it has been there ever since. They have done a valve body replacement and when they got everything in, programmed and software up to date, the car wouldn't start. They figured out that the wiring harness was crushed and needed to be replaced. That is where I am at after 2.5 weeks of owning this car.
 

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Discussion Starter · #12 ·
I was just wondering how this worked out for you. I currently have my brand new 2015 Renegade in the shop. Bought it on the 12th, it was back in the dealership next day for service transmission message, got it back after a quick learn. The same thing happened that night and I took it back in on the 14th and it has been there ever since. They have done a valve body replacement and when they got everything in, programmed and software up to date, the car wouldn't start. They figured out that the wiring harness was crushed and needed to be replaced. That is where I am at after 2.5 weeks of owning this car.
Well my jeep was in the shop for a month and it's been two weeks since ive gotten it back. Today was the first time it did what it was doing a month ago. Stalling after going from revese to drive then lunging forward.... Not really sure what to do any more, other then lemon lawing it out and having my life safe once again.
 

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Well, it appears that the shop did not diagnose the initial problem correctly and replaced the wrong part(s). I feel bad for you that you're having the same trouble again.
 

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Discussion Starter · #15 ·
Back to the Dealership again 6th times the charm right

so if you have been following my problems with this jeep, then you know whats going on. if you haven't followed what's going on ill give you a quick break down.

after owning the jeep for a month or so I decided that the sitting after reverser and searching for gear then grabbing gear and lunging forward was not normal. updated software, still having same problems but this time the jeep slips out of gear while driving and has to be put into manual to gain control again. the 3rd time I brought it in they replaced the body valve and sensor. still experiencing the problems listed above. so the 4th time I brought it in flashed software and updates. the 5th time I brought it in was for the same reason listed above and when making left had u turns it will sometime just stop like the 4x4 system is binding up and halting the jeep. they replaced the shifting assembly because for the first time it was reading error codes. so now its been 3 weeks or so and its back once again for the same reasons. I am so frustrated with this jeep I want to get rid of and try another renegade or get away from FCA!
 

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thanks!

Jessica, I cannot believe you are still having troubles and your issues are still not resolved. It's been months right? Shame on FCA and Jeep and all of them. Shame....on....THEM!
Thanks for the support Traceee! - Yes I purchased on 6/24, was towed the 1st time a week later. And towed the 2nd time a month later, the 3rd time a week to the day after that which was on 8/10. (it also always occurs in almost the same piece of road- within a mile).

Just wish I knew why some get buy backs and detailing etc, and some of us just get stonewalled.
 

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Thanks for the support Traceee! - Yes I purchased on 6/24, was towed the 1st time a week later. And towed the 2nd time a month later, the 3rd time a week to the day after that which was on 8/10. (it also always occurs in almost the same piece of road- within a mile).

Just wish I knew why some get buy backs and detailing etc, and some of us just get stonewalled.

Do you not have any consumer protection laws?
 
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