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212 Posts
I'm just curious and wondering if anyone else has had as difficult a time as I have when taking your Renegades back to the dealer for any issues/concerns/service. I've tried 3 different dealers in my area (San Antonio, TX) and all three have been quite terrible to be honest.
I can't help but get the feeling they want nothing to do with this model and it's somewhat unsettling because each dealer I've contacted or visited has just been terribly rude upon mentioning the Renegade. My door locks stopped working like some of you all have already experienced, and I knew the battery disconnect would fix it but I wanted to have a dealer check it out. I was told (without anyone even bothering to want to take a look) that I would have to leave my ride for minimum of 3 days because its an electrical issue and that's how long it was going to take for them to even take a look at it. Um... nope. I just went ahead and disconnected the battery right there in front of them, in the service lane, reconnected it... got the locks working and went on about my merry way.
I had another minor issue a few months back that should've been handled quickly and easily but the service manager at another dealer (who was very happy to help a guy find loopholes in the warranty because he wanted to mod his wrangler) took one look at my Renegade and just said "oh I'm not going to warranty 'THAT' you can try taking it back to the dealer you purchased it from (which is 200 miles away).
Quite frustrating that I can't seem to get any assistance from folks who are supposed to be helping out. Even when I was trying to purchase, nobody seemed to know ANYTHING about the Renegade nor did many of the dealers I got in touch with seem to want anything to do with it.
Anybody else running into brick walls out there?
I can't help but get the feeling they want nothing to do with this model and it's somewhat unsettling because each dealer I've contacted or visited has just been terribly rude upon mentioning the Renegade. My door locks stopped working like some of you all have already experienced, and I knew the battery disconnect would fix it but I wanted to have a dealer check it out. I was told (without anyone even bothering to want to take a look) that I would have to leave my ride for minimum of 3 days because its an electrical issue and that's how long it was going to take for them to even take a look at it. Um... nope. I just went ahead and disconnected the battery right there in front of them, in the service lane, reconnected it... got the locks working and went on about my merry way.
I had another minor issue a few months back that should've been handled quickly and easily but the service manager at another dealer (who was very happy to help a guy find loopholes in the warranty because he wanted to mod his wrangler) took one look at my Renegade and just said "oh I'm not going to warranty 'THAT' you can try taking it back to the dealer you purchased it from (which is 200 miles away).
Quite frustrating that I can't seem to get any assistance from folks who are supposed to be helping out. Even when I was trying to purchase, nobody seemed to know ANYTHING about the Renegade nor did many of the dealers I got in touch with seem to want anything to do with it.
Anybody else running into brick walls out there?