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Discussion Starter #1
Hi. I was wondering if anyone out there has had an issue with backup camera not coming on? I have a 2018 Renegade Latitude which I have only had for a year and the backup camera just went black yesterday and still didn't work this morning. It's still under warranty but would rather not deal with the dealership unless I have to....
 

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Hi. I was wondering if anyone out there has had an issue with backup camera not coming on? I have a 2018 Renegade Latitude which I have only had for a year and the backup camera just went black yesterday and still didn't work this morning. It's still under warranty but would rather not deal with the dealership unless I have to....
Hi cengstrom33,
We understand your hesitation in visiting your dealer as it can be an inconvenience. However, we do recommend allowing your dealer to address this. We would be happy to escalate a case for you to add additional assistance throughout this process. If this is something you would be interested in, our team is available via private message!
Alex
Jeep Social Care Specialist
 

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Backup Camera issues

Hi,
I have a similar problem with the backup camera. It comes on but the reference lines do not show up. They keep going off. I have gone into settings at least five times to activate the lines. They work for awhile and then disappear again. What is causing the change? I have never disconnected the battery. Any help would be appreciated. Thanks tmiller782
 

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Discussion Starter #6
Hi there...So I ave an update from my June post on the back up camera. I ended up also having an audio not available code pop up so in to the dealership it went on July 2. They decided both problems were probably a bad radio so ordered me a new one which because of the warranty took over a month to come in. Yesterday 8/20/2019 I finally got it in to have the radio replaced. Dropped it off at Adamson Motors Rochester MN at 7:30am received a text at 3:30pm that it was done. Picked it up at 5 went to the store went to back out of my parking spot and backup camera was black....today got in it to head to lunch and the audio problem was back like it was never fixed. Called the dealership and the manager basically gave me a speech about having to deal with the factory about the warranty. My Renegade is just over a year old and olny has 11000 miles on it and I baby it. What can I do?
 

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Discussion Starter #7
Mine ended up going in and my entire radio was replaced...next same issues came up. What year is your Renegade?
 

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Hi there...So I ave an update from my June post on the back up camera. I ended up also having an audio not available code pop up so in to the dealership it went on July 2. They decided both problems were probably a bad radio so ordered me a new one which because of the warranty took over a month to come in. Yesterday 8/20/2019 I finally got it in to have the radio replaced. Dropped it off at Adamson Motors Rochester MN at 7:30am received a text at 3:30pm that it was done. Picked it up at 5 went to the store went to back out of my parking spot and backup camera was black....today got in it to head to lunch and the audio problem was back like it was never fixed. Called the dealership and the manager basically gave me a speech about having to deal with the factory about the warranty. My Renegade is just over a year old and olny has 11000 miles on it and I baby it. What can I do?
Hi cengstrom33,
We're sorry to hear about your experience. Have you had a case opened on the Customer Care side to document your concern as well as connect you with a case specialist to work with you and your dealer? If not, please send our team a private message and we would be happy to get this process started for you!
Alex
Jeep Social Care Specialist
 

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Discussion Starter #9
Hi cengstrom33,
We're sorry to hear about your experience. Have you had a case opened on the Customer Care side to document your concern as well as connect you with a case specialist to work with you and your dealer? If not, please send our team a private message and we would be happy to get this process started for you!
Alex
Jeep Social Care Specialist
Hi cengstrom33,
We're sorry to hear about your experience. Have you had a case opened on the Customer Care side to document your concern as well as connect you with a case specialist to work with you and your dealer? If not, please send our team a private message and we would be happy to get this process started for you!
Alex
Jeep Social Care Specialist
Hi Alex.
Yes I would love some help. It's been 2 more months and the service manager told me he would contact me after labor day and I have heard nothing back. My audio/backup camera hasn't worked right since they replaced the radio. I also noticed I have condensation in my upper brake light. How do I send a private message to customer care? thank you!
 

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Hi Alex.
Yes I would love some help. It's been 2 more months and the service manager told me he would contact me after labor day and I have heard nothing back. My audio/backup camera hasn't worked right since they replaced the radio. I also noticed I have condensation in my upper brake light. How do I send a private message to customer care? thank you!
Hi cengstrom33,
Thank you for following up with us. I am sorry to learn that you are still experiencing this. You can private message us by clicking on our avatar and hitting the "Start Conversation" button.
Alex
JeepCares
 
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