[Carth]

I have a 2017 Renegade (15000 miles), and can't fuel up at the gas station. The problem developed about 14000 miles. I have posted a video of the problem on Jeeps Facebook page. The fuel nozzle shuts off immediately after squeezing it. I have tried different angles and positions to make it work (still a flaw regardless of finding a work-around). If I find a reduced/variable pressure nozzle it sometimes works (takes 10-15 minutes to fill up, but this means I can't travel anywhere based on the concerns that I won't find that nozzle again while en route. My Renegade is still under warranty and I currently have a case number open with Jeep (35023324, reference if you have the same issues). They do not currently have a fix action yet. They have replaced the gas tank and the fuel fill line. From my knowledge, this is a design flaw and has occurred in other years and other vehicle types based on my own research since 2015. My case is more extreme than most I have found with similar problems. I have been told by a dealership that this problem is not fixable but, I do not agree and neither does Jeep. I have narrowed the fix action to a few options: the vent line is blocked (unlikely); the charcoal canister is not properly venting gas fumes and is causing back pressure and needs to be replaced or is leaking charcoal and blocking venting in the T line or what is causing back pressure (maybe); the roll over valve has a design flaw and is causing problems with the fill process (very likely).

Based on what knowledge I have, if you removed the roll over valve, the problem goes away. I have found many people who fixed this re-occurring problem by doing just that from my own research. Removing a safety feature can void the warranty, so I can't do this without a dealership performing this action. The charcoal canister is used to vent fums from the tank back into the engine. The vent from the tank will T from the tank with the other vent going to your fill valve in a separate line. One person suggested jumping on the bumper hard to bounce the vehicle enough clears the roller so that you can fill the tank and surprisingly it does work (temporarily), but you have to do it every time you need to fill up. It will still shut off during the fill process and you need to jump on it again when it locks up. I refuse to look like a monkey jumping up and down on my bumper for the rest of my time with this vehicle.

I would not recommend this vehicle to anyone. My only regret is that my wife didn't let me research this vehicle before buying it. Don't get me wrong it is fun to drive, but not worth the hassle required to keep it running.

There has been a lot of frustration that I have seen and I wanted to try and be at least somewhat detailed. Please let me know if you found a better fix action to this problem that doesn't involve removing a safety feature. Also please let me know if you are experiencing the same issues or have any different theories. I will update on how the dealership will try to fix this problem.

 

[dgr401]

If it was ok for 14000 miles I don't understand why the dealer said it is not fixable. Something had to have broken down somewhere. Maybe you need to see a better dealer. My Renegade has 60000 miles and I have never had a problem filling it up. I have found the biggest problem the Renegades have is their dealer network.

 

[gfiozzo]

I have had my 2018 for 4 weeks and it has 1500 miles on it; it has been doing the same thing from the start. I tried different pumping angles, different pumps, different gas stations. Looks like I have to bring it in to the service department. I don't know what broke on yours but mine is brand new and obviously has a defective part.

 

[Carth]

So here's an update, Jeep has responded saying turn the pump upside down and that they will have a new part in December. Turning the pump upside down has not worked, it may work for others. A work-around was not what I asked for, I asked for a fix action. I plan on calling Jeep later to discuss other options. I really don't like being given a work around to a problem that they can't seem to fix. In my opinion Jeep is handling my problem very poorly. I hope you don't experience the same. Unfortunately Jeep wants me to stay with the currently dealership that has been working the problem. I think it has to do with the notes they have for on the maintenance log. I was able to get in touch with the head of the dealership and they apologized saying they will treat me better in the future.

No success on finding a way to actually fix it yet.

 

[Carth]

New update, Jeep has told me that my Renegade can't be fixed. They said they will start the process for buy back. The problem with the process that they are telling me, they charge me for the mileage used in this case $3000-$4000 dollars base on my mileage. Does this seem fair, I never wanted this situation in the first place and they charge you for their failed product. This is like buying a phone with a warranty, it fails from no fault of your own and they charge you based on how much you talked on it before you can get a new one. It doesn't seem like Jeep stands behind their warranty. Jeep does NOT stand behind their products!

 

[Nic Miller]

I've had the same issue. Weird thing is, sometimes changing gas pumps helps out. Otherwise I just lightly press the gas handle to fill up.

 

[mikeindp]

New update, Jeep has told me that my Renegade can't be fixed. They said they will start the process for buy back. The problem with the process that they are telling me, they charge me for the mileage used in this case $3000-$4000 dollars base on my mileage. Does this seem fair, I never wanted this situation in the first place and they charge you for their failed product. This is like buying a phone with a warranty, it fails from no fault of your own and they charge you based on how much you talked on it before you can get a new one. It doesn't seem like Jeep stands behind their warranty. Jeep does NOT stand behind their products!

You had 14,000 miles and presumably a year or so of decent use from it before this fault has effectively totalled it. If it was an insurance write-off I imagine they wouldn't give you the full purchase price back, so I can't fault the principle. The amount sounds reasonable to me - I'd guess that around $300 a month is not a mad lease charge, but I'm not familiar with costs in the US.

 

[Carth]

You had 14,000 miles and presumably a year or so of decent use from it before this fault has effectively totalled it. If it was an insurance write-off I imagine they wouldn't give you the full purchase price back, so I can't fault the principle. The amount sounds reasonable to me - I'd guess that around $300 a month is not a mad lease charge, but I'm not familiar with costs in the US.

To clarify, I purchased the vehicle to own (not lease). The warranty clearly states 3 years or 36000 miles. The $4k charge is not reasonable, I don't want a new car and a $100-$200 increase on my monthly payments. They are forcing me to get another car because they can't fix it. They do not stand behind their product! If they did they wouldn't be "forcing" me to buy another Jeep while adding $4k to the MSRP plus 'extra' fees and no discount of any kind. If they stood behind their product they should buy the car back free and clear. Then go into another purchase with a clean slate, maybe with the hope of a discount or rebate based on the scenario.

 

[Nic Miller]

I have had my 2018 for 4 weeks and it has 1500 miles on it; it has been doing the same thing from the start. I tried different pumping angles, different pumps, different gas stations. Looks like I have to bring it in to the service department. I don't know what broke on yours but mine is brand new and obviously has a defective part.

Let me know what they say. My '18 has 10k (ish) miles and I've had this issue on and off since buying it in March. Here I've been blaming the gas stations....

 

[raz-0]

Let me know what they say. My '18 has 10k (ish) miles and I've had this issue on and off since buying it in March. Here I've been blaming the gas stations....

You should still be lemon law eligible, which doesn't have the same caveats as a voluntary buy back. Take it in complain, and document.

It sounds like lowest bidder on the capless filler has bitten some people in the ass.

 

[mikeindp]

To clarify, I purchased the vehicle to own (not lease).

I wasn't saying you were leasing; it was just a way of valuing the use you've had from it.

I understand your frustration but all warranties come with exclusions and limitations. They could spend the next two years trying to fix it, with you having to leave it at the dealers several times a year at possibly significant cost and inconvenience (especially for those that don't get a courtesy car), and then just dump you when the warranty expires. It may not be a great or even good deal, but it could be a lot worse.

What's really depressing is their inability to fix it

 

[fordfan610]

I just wanted to comment on how crazy this sounds. Why can't they fix it? They are the dealer with thousands of dollars worth of tools and hundreds of hours of training. I have worked on cars all my life and this does not make any sense. If most of the Renegades are filling up fine and there are just a handfull that are not then there has to be a simple issue with the few that have problems. I think the dealers mechanics just need to take some time and really go over the fill section and hose alignment, compare them to a working vehicle. There has to be something there that can be seen or measured. Could be a simple mold problem on the fill part.

But to tell you its not fixable is crazy. Come on Dealers, step up and fix our problems.

Good Luck.

 

[84cj]

Thats nuts. Sounds like a venting issue. Fuel goes in, air needs to come out. If it can't come out, it fills really slow.

 

[rickrocket2]

My .02, They should not charge you anything as it is unfixable. If they want the money, they can 'part out' the unfixable vehicle. The loss should be totally on their side. If you have a loan, you are already losing money on this deal overall due to the newness of the vehicle. If they buy you out of your loan and you walk away owing no money anywhere and your down payment refunded, then maybe consider it.

This is only my opinion and not direct advice. lol

Find a lawyer and make sure you talk to the loan holder?

 

[Nic Miller]

Dealership appointment made after talking to Jeep service online. They advised that this had to go to the dealer. I'll be curious to see what their solution is for a 2018 model that's having this issue. Mine was purchased, I just made my 7th payment on 9/15.

 

[12Bravo]

I’m definitely following this for more information. I just bought my Renegade Sport last month and occasionally have problems filling it up. I usually play with the nozzle and get it to fill. It is aggravating to have issues on somas simple as trying to put gas in your vehicle.

 

[Carth]

I’m definitely following this for more information. I just bought my Renegade Sport last month and occasionally have problems filling it up. I usually play with the nozzle and get it to fill. It is aggravating to have issues on somas simple as trying to put gas in your vehicle.

Another update, I received word that they have developed a new filler line and it will be released in December 2018. From my research most cases are solved by replacing this line, my case just happens to be a rare extreme problem. I would try and contact your dealer and try a new filler line and if that doesn't work ask for the new one in December. I hope you never have to go through a buy back process with Jeep. In my situation I have to go through the buy back process, because they don't want to keep trying till December out of concern it may not work. (If I waited for it and it didn't work, I would probably be more annoyed)

For the buy back process you have to go by the lemon law per state, by exactly what it says. It also states you have to arbitrate though the Better Business Bureau (BBB) before getting an attorney, then only if they (dealership or FCA) are not following the lemon law. So, no reason to pay extra for an attorney if you get the same result. Unfortunately in my case the law favors the dealership/FCA over the car owner, and they are technically following the lemon law so far. I would advise looking up 'lemon law 48-903' I use the 'carlemon' website as it lists everything in detail. They can decide for a buy back before the listed time or after a number of attempts you can request it. Some states are easier than others. I will try to keep updating what happens with my situation, maybe that will help others who struggle with this issue.

 

[Nic Miller]

Another update, I received word that they have developed a new filler line and it will be released in December 2018. From my research most cases are solved by replacing this line, my case just happens to be a rare extreme problem. I would try and contact your dealer and try a new filler line and if that doesn't work ask for the new one in December. I hope you never have to go through a buy back process with Jeep. In my situation I have to go through the buy back process, because they don't want to keep trying till December out of concern it may not work. (If I waited for it and it didn't work, I would probably be more annoyed)

For the buy back process you have to go by the lemon law per state, by exactly what it says. It also states you have to arbitrate though the Better Business Bureau (BBB) before getting an attorney, then only if they (dealership or FCA) are not following the lemon law. So, no reason to pay extra for an attorney if you get the same result. Unfortunately in my case the law favors the dealership/FCA over the car owner, and they are technically following the lemon law so far. I would advise looking up 'lemon law 48-903' I use the 'carlemon' website as it lists everything in detail. They can decide for a buy back before the listed time or after a number of attempts you can request it. Some states are easier than others. I will try to keep updating what happens with my situation, maybe that will help others who struggle with this issue.

I will be interested to see what happens. Dealer was able to recreate my issue today. They stated the filler line for my '18 would be here in 5 to 6 days. Just to note, they dealer put $5 in a three different stations and the issue happened twice. I wonder if the part for 2018 is available now? Though I didn't think they changed anything like that between '17 and '18.....

 

[gfiozzo]

I had contacted my service department back in September and they said Jeep was planning on releasing a fix for this in December. I am curious if anyone had this "fix" performed or if we are still waiting.

 

[ChrissP]

I have been having problems filling up with gas on my 18 TH. It takes some time of fiddling with it to get the gas to go in.