Can't fuel up at the gas station (Renegade)

59678 Views 86 Replies 48 Participants Last post by randyr5, 2 mo ago

Carth

Discussion Starter · Sep 7, 2018

I have a 2017 Renegade (15000 miles), and can't fuel up at the gas station. The problem developed about 14000 miles. I have posted a video of the problem on Jeeps Facebook page. The fuel nozzle shuts off immediately after squeezing it. I have tried different angles and positions to make it work (still a flaw regardless of finding a work-around). If I find a reduced/variable pressure nozzle it sometimes works (takes 10-15 minutes to fill up, but this means I can't travel anywhere based on the concerns that I won't find that nozzle again while en route. My Renegade is still under warranty and I currently have a case number open with Jeep (35023324, reference if you have the same issues). They do not currently have a fix action yet. They have replaced the gas tank and the fuel fill line. From my knowledge, this is a design flaw and has occurred in other years and other vehicle types based on my own research since 2015. My case is more extreme than most I have found with similar problems. I have been told by a dealership that this problem is not fixable but, I do not agree and neither does Jeep. I have narrowed the fix action to a few options: the vent line is blocked (unlikely); the charcoal canister is not properly venting gas fumes and is causing back pressure and needs to be replaced or is leaking charcoal and blocking venting in the T line or what is causing back pressure (maybe); the roll over valve has a design flaw and is causing problems with the fill process (very likely).

Based on what knowledge I have, if you removed the roll over valve, the problem goes away. I have found many people who fixed this re-occurring problem by doing just that from my own research. Removing a safety feature can void the warranty, so I can't do this without a dealership performing this action. The charcoal canister is used to vent fums from the tank back into the engine. The vent from the tank will T from the tank with the other vent going to your fill valve in a separate line. One person suggested jumping on the bumper hard to bounce the vehicle enough clears the roller so that you can fill the tank and surprisingly it does work (temporarily), but you have to do it every time you need to fill up. It will still shut off during the fill process and you need to jump on it again when it locks up. I refuse to look like a monkey jumping up and down on my bumper for the rest of my time with this vehicle.

I would not recommend this vehicle to anyone. My only regret is that my wife didn't let me research this vehicle before buying it. Don't get me wrong it is fun to drive, but not worth the hassle required to keep it running.

There has been a lot of frustration that I have seen and I wanted to try and be at least somewhat detailed. Please let me know if you found a better fix action to this problem that doesn't involve removing a safety feature. Also please let me know if you are experiencing the same issues or have any different theories. I will update on how the dealership will try to fix this problem.

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mikeindp

· #7 · Sep 25, 2018

Carth said:
New update, Jeep has told me that my Renegade can't be fixed. They said they will start the process for buy back. The problem with the process that they are telling me, they charge me for the mileage used in this case $3000-$4000 dollars base on my mileage. Does this seem fair, I never wanted this situation in the first place and they charge you for their failed product. This is like buying a phone with a warranty, it fails from no fault of your own and they charge you based on how much you talked on it before you can get a new one. It doesn't seem like Jeep stands behind their warranty. Jeep does NOT stand behind their products!

You had 14,000 miles and presumably a year or so of decent use from it before this fault has effectively totalled it. If it was an insurance write-off I imagine they wouldn't give you the full purchase price back, so I can't fault the principle. The amount sounds reasonable to me - I'd guess that around $300 a month is not a mad lease charge, but I'm not familiar with costs in the US.

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mikeindp

· #11 · Sep 25, 2018

Carth said:
To clarify, I purchased the vehicle to own (not lease).

I wasn't saying you were leasing; it was just a way of valuing the use you've had from it.

I understand your frustration but all warranties come with exclusions and limitations. They could spend the next two years trying to fix it, with you having to leave it at the dealers several times a year at possibly significant cost and inconvenience (especially for those that don't get a courtesy car), and then just dump you when the warranty expires. It may not be a great or even good deal, but it could be a lot worse.

What's really depressing is their inability to fix it

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mikeindp

· #42 · Nov 19, 2019

puddlesplasher said:
Loosely translated from your above post means that should this fault occur to bought cars and not leased then the owner must essentially "SCRAP" the vehicle. Where does car insurance enter the equation? When has a car defect ever been an insurance resolution?

You seem to have missed the word "If" at the beginning of my reference. I was merely using the insurance process to illustrate that since Jeep are effectively writing off the vehicle then their compensation should reasonably allow for the use the owner has already had from it and/or the current value of the vehicle if it was in working order ... which is what insurers do.

If it was a problem not covered by a warranty then obviously the owner would not be calling their insurance company. They'd have to decide whether to keep spending money to try and fix it or scrap it. People do this every day, though usually with older vehicles.

puddlesplasher said:
I am not involved with Insurance Companies but for the life of me I fail to see why any vehicle with a defective fuel filling system can become an Insurance "write off".

Neither can I ... unless the fault makes it catch fire

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