Add me to this list. Mine just started doing it last fill up (took forever since I had to use about 1/4 open on the pump nozzle).
2017 TH - 6,122 miles.
2017 TH - 6,122 miles.
Can't fuel up at the gas station (Renegade)
I have a 2017 Renegade (15000 miles), and can't fuel up at the gas station. The problem developed about 14000 miles. I have posted a video of the problem on Jeeps Facebook page. The fuel nozzle shuts off immediately after squeezing it. I have tried different angles and positions to make it work (still a flaw regardless of finding a work-around). If I find a reduced/variable pressure nozzle it sometimes works (takes 10-15 minutes to fill up, but this means I can't travel anywhere based on the concerns that I won't find that nozzle again while en route. My Renegade is still under warranty and I currently have a case number open with Jeep (35023324, reference if you have the same issues). They do not currently have a fix action yet. They have replaced the gas tank and the fuel fill line. From my knowledge, this is a design flaw and has occurred in other years and other vehicle types based on my own research since 2015. My case is more extreme than most I have found with similar problems. I have been told by a dealership that this problem is not fixable but, I do not agree and neither does Jeep. I have narrowed the fix action to a few options: the vent line is blocked (unlikely); the charcoal canister is not properly venting gas fumes and is causing back pressure and needs to be replaced or is leaking charcoal and blocking venting in the T line or what is causing back pressure (maybe); the roll over valve has a design flaw and is causing problems with the fill process (very likely).
Based on what knowledge I have, if you removed the roll over valve, the problem goes away. I have found many people who fixed this re-occurring problem by doing just that from my own research. Removing a safety feature can void the warranty, so I can't do this without a dealership performing this action. The charcoal canister is used to vent fums from the tank back into the engine. The vent from the tank will T from the tank with the other vent going to your fill valve in a separate line. One person suggested jumping on the bumper hard to bounce the vehicle enough clears the roller so that you can fill the tank and surprisingly it does work (temporarily), but you have to do it every time you need to fill up. It will still shut off during the fill process and you need to jump on it again when it locks up. I refuse to look like a monkey jumping up and down on my bumper for the rest of my time with this vehicle.
I would not recommend this vehicle to anyone. My only regret is that my wife didn't let me research this vehicle before buying it. Don't get me wrong it is fun to drive, but not worth the hassle required to keep it running.
There has been a lot of frustration that I have seen and I wanted to try and be at least somewhat detailed. Please let me know if you found a better fix action to this problem that doesn't involve removing a safety feature. Also please let me know if you are experiencing the same issues or have any different theories. I will update on how the dealership will try to fix this problem.
Based on what knowledge I have, if you removed the roll over valve, the problem goes away. I have found many people who fixed this re-occurring problem by doing just that from my own research. Removing a safety feature can void the warranty, so I can't do this without a dealership performing this action. The charcoal canister is used to vent fums from the tank back into the engine. The vent from the tank will T from the tank with the other vent going to your fill valve in a separate line. One person suggested jumping on the bumper hard to bounce the vehicle enough clears the roller so that you can fill the tank and surprisingly it does work (temporarily), but you have to do it every time you need to fill up. It will still shut off during the fill process and you need to jump on it again when it locks up. I refuse to look like a monkey jumping up and down on my bumper for the rest of my time with this vehicle.
I would not recommend this vehicle to anyone. My only regret is that my wife didn't let me research this vehicle before buying it. Don't get me wrong it is fun to drive, but not worth the hassle required to keep it running.
There has been a lot of frustration that I have seen and I wanted to try and be at least somewhat detailed. Please let me know if you found a better fix action to this problem that doesn't involve removing a safety feature. Also please let me know if you are experiencing the same issues or have any different theories. I will update on how the dealership will try to fix this problem.
21 - 40 of 87 Posts
Craziness. I read all the reliability problems with the Renegade, and thought well I mean that can happen with new first year vehicles, and I bet the recently made ones are perfectly fine... but its happening to 2017s and 2018s years after launch? WTF FCA! 
I believe fordfan610 is correct about that. Anything can be fixed, there is just the little matter of how much time it will take and how much it will cost in parts (if they know their stuff). I have the strong feeling that IF they want to keep the buyer's business and IF they think they cannot fix it, they should just give the buyer a new vehicle. Cost of keeping a customer versus cost of getting a new customer, probably about the same.I just wanted to comment on how crazy this sounds. Why can't they fix it? They are the dealer with thousands of dollars worth of tools and hundreds of hours of training. I have worked on cars all my life and this does not make any sense. If most of the Renegades are filling up fine and there are just a handfull that are not then there has to be a simple issue with the few that have problems. I think the dealers mechanics just need to take some time and really go over the fill section and hose alignment, compare them to a working vehicle. There has to be something there that can be seen or measured. Could be a simple mold problem on the fill part.
But to tell you its not fixable is crazy. Come on Dealers, step up and fix our problems.
Good Luck.
Yes: 84cj makes sense. Whatever the cause, it's just a matter of physics.Thats nuts. Sounds like a venting issue. Fuel goes in, air needs to come out. If it can't come out, it fills really slow.
i have had this problem twice,never use my renagade full tank.3/4 is my limit.(2017 1.4t limited)
I had this issue and brought my renegade to the Dealer. They replaced the fuel filler tube and it is a lot better now. I still have an issue at some pumps but most work now. They said the filler tube has 2 flaps inside.
Same issue. 2018 bought in May. Thought it was just certain gas pumps. Can only fill a couple of dollars at a time. Going in on Saturday to discuss.
But it has that cool spider that says "ciao baby", what else do you want?It sounds like lowest bidder on the capless filler has bitten some people in the ass.
Mechanics aren't allowed to take any time to do anything that hasn't been assigned to them.I think the dealers mechanics just need to take some time and really go over the fill section and hose alignment, compare them to a working vehicle. <snip> Come on Dealers, step up and fix our problems.
Not really trying to let the untrained, give-no-shits, wrench-turning part-swappers off the hook, but the "service advisors" will tear their heads off if they do anything that isn't on a pre-approved checklist that can be line-item billed to someone.
They. Don't. Care.
The mechanics don't care. The Service Advisors don't care. The General Managers of the dealerships don't care. And neither does FCA.
Like almost every other company, once you're a customer, they don't care.
They have your money. Move on to the next.
Does the cable tv company call you up & offer you a great deal to continue being a customer?
No, they don't.
They spend all their effort on getting new customers.
How often do you buy a NEW car?
Personally, I've only purchased 4 NEW cars out of the 15 vehicles I've purchased in the last 40 years.
So, average that out; 1 NEW vehicle every 10 years.
There's not a dealership or manufacturer on the planet that cares even a little tiny bit about me.
The situation you're in totally sucks, and that's angry-making.
Having an expectation that any of those players are going to do the right thing is probably unreasonable.
Mine does this intermitently, usually worse with BP stations, and sheetz, I go through approx 2-3 tanks a week and it drives me nuts.
I just called my service department and they now tell me there is no fix.
This is the absolute last vehicle I will ever buy from FCA. Word of mouth counts for a lot, and if they want to get a reputation for shoddy reliability, their sales will eventually suffer.
Bye, bye FCA.
This is the absolute last vehicle I will ever buy from FCA. Word of mouth counts for a lot, and if they want to get a reputation for shoddy reliability, their sales will eventually suffer.
Bye, bye FCA.
2019 Jeep Renegade just bought 3k mileage and I’m having same problem so whatever fix 2018 had didn’t fix the issue.
Sorry to hear you are experiencing this concern, Johanna Sawyer. We suggest having your dealer inspect this concern if you have not done so already. We are also available via private message if you would like any additional assistance during that process.2019 Jeep Renegade just bought 3k mileage and I’m having same problem so whatever fix 2018 had didn’t fix the issue.
Mark
Jeep Social Care Specialist
There is a ball, usually in the filler tube (On occasion, in the tank where the filler tube connects to the tank) that keeps the fuel from coming out of the fuel tank in the event of a roll over.
I even think that it is called a 'Roll Over Valve'.
If the ball gets stuck in the 'UP' position, it would keep the fuel from entering the tank.
It is NOT a hard repair.
I even think that it is called a 'Roll Over Valve'.
If the ball gets stuck in the 'UP' position, it would keep the fuel from entering the tank.
It is NOT a hard repair.
I have a 2017 Renegade (15000 miles), and can't fuel up at the gas station. The problem developed about 14000 miles. I have posted a video of the problem on Jeeps Facebook page. The fuel nozzle shuts off immediately after squeezing it. I have tried different angles and positions to make it work (still a flaw regardless of finding a work-around). If I find a reduced/variable pressure nozzle it sometimes works (takes 10-15 minutes to fill up, but this means I can't travel anywhere based on the concerns that I won't find that nozzle again while en route. My Renegade is still under warranty and I currently have a case number open with Jeep (35023324, reference if you have the same issues). They do not currently have a fix action yet. They have replaced the gas tank and the fuel fill line. From my knowledge, this is a design flaw and has occurred in other years and other vehicle types based on my own research since 2015. My case is more extreme than most I have found with similar problems. I have been told by a dealership that this problem is not fixable but, I do not agree and neither does Jeep. I have narrowed the fix action to a few options: the vent line is blocked (unlikely); the charcoal canister is not properly venting gas fumes and is causing back pressure and needs to be replaced or is leaking charcoal and blocking venting in the T line or what is causing back pressure (maybe); the roll over valve has a design flaw and is causing problems with the fill process (very likely).
Based on what knowledge I have, if you removed the roll over valve, the problem goes away. I have found many people who fixed this re-occurring problem by doing just that from my own research. Removing a safety feature can void the warranty, so I can't do this without a dealership performing this action. The charcoal canister is used to vent fums from the tank back into the engine. The vent from the tank will T from the tank with the other vent going to your fill valve in a separate line. One person suggested jumping on the bumper hard to bounce the vehicle enough clears the roller so that you can fill the tank and surprisingly it does work (temporarily), but you have to do it every time you need to fill up. It will still shut off during the fill process and you need to jump on it again when it locks up. I refuse to look like a monkey jumping up and down on my bumper for the rest of my time with this vehicle.
I would not recommend this vehicle to anyone. My only regret is that my wife didn't let me research this vehicle before buying it. Don't get me wrong it is fun to drive, but not worth the hassle required to keep it running.
There has been a lot of frustration that I have seen and I wanted to try and be at least somewhat detailed. Please let me know if you found a better fix action to this problem that doesn't involve removing a safety feature. Also please let me know if you are experiencing the same issues or have any different theories. I will update on how the dealership will try to fix this problem.
I have a brand new 2019 Renegade Altitude edition...and I have this same problem so I guess it hasn’t been addressed? Dealership never mentioned any renegades having problems and my last Renegade (2016 Latitude) never had this problem. The new model has the 2.4L zero emissions engine and the the 2016 did NOT have the zero emissions feature...could this be part of the problem?? I’m tired of having to do math at the gas pump to figure out when my tank is actually full.
what makes me really mad is the dealership filled the tank before i bought it...so they knew about the problem and just never said anything???
Hi maggie,I have a brand new 2019 Renegade Altitude edition...and I have this same problem so I guess it hasn’t been addressed? Dealership never mentioned any renegades having problems and my last Renegade (2016 Latitude) never had this problem. The new model has the 2.4L zero emissions engine and the the 2016 did NOT have the zero emissions feature...could this be part of the problem?? I’m tired of having to do math at the gas pump to figure out when my tank is actually full.
We're sorry to hear about your fuel system concern. If you decide to have your dealer look into this further, feel free to loop us in via PM! We'd be happy to connect you with a Case Specialist if additional assistance is needed during your visit.
Alex
Jeep Cares
I've ran into this issue a few times since getting my vehicle, and almost every time, it's the same brand of station.
Couple of things I've realized:
The Stations that have the 'fume uptake' hoods on them (those stupid black plastic things around the nozzles that make it hard to keep the nozzle in the tank) almost always means this issue will happen.
I've also discovered it seems to be pressure related (I assume). If you have some.. individual... (verbally, I would have used a much different phrase, with the word 'wit' on the end) that's playing the stop/start/stop/start/stop/start fueling method on the other side of the pump from me, it seems like every time they alternate, it changes the pressure coming out of the nozzle on my end, just enough, that it will usually cause my pumping to shut off... this happens on my 18 Renegade, and my wife's 19 Compass... so doubt it's obviously not limited to just the Renegades, at least in that instance.
Also relating to pressure, I'll also state that if I see a tanker filling up the underground tanks, I've had this happen a couple times as well. (again, both cars)
I like the idea of not having to constantly mess with a gas cap, but I sincerely hope FCA can get the bugs out of this solution.
Couple of things I've realized:
The Stations that have the 'fume uptake' hoods on them (those stupid black plastic things around the nozzles that make it hard to keep the nozzle in the tank) almost always means this issue will happen.
I've also discovered it seems to be pressure related (I assume). If you have some.. individual... (verbally, I would have used a much different phrase, with the word 'wit' on the end) that's playing the stop/start/stop/start/stop/start fueling method on the other side of the pump from me, it seems like every time they alternate, it changes the pressure coming out of the nozzle on my end, just enough, that it will usually cause my pumping to shut off... this happens on my 18 Renegade, and my wife's 19 Compass... so doubt it's obviously not limited to just the Renegades, at least in that instance.
Also relating to pressure, I'll also state that if I see a tanker filling up the underground tanks, I've had this happen a couple times as well. (again, both cars)
I like the idea of not having to constantly mess with a gas cap, but I sincerely hope FCA can get the bugs out of this solution.
I have a 2017 Renegade TH, this happens sometimes and has since I first purchased it new. I thought it was something with the gas pumps!
I've had this issue a couple times but it was related to the gas pumps and not my vehicle. Older pumps do not work correctly and I have found newer ones with a bigger spring on the nozzle work just fine. Sorry to hear your having issues.
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