[puddlesplasher]

You had 14,000 miles and presumably a year or so of decent use from it before this fault has effectively totalled it. If it was an insurance write-off I imagine they wouldn't give you the full purchase price back, so I can't fault the principle. The amount sounds reasonable to me - I'd guess that around $300 a month is not a mad lease charge, but I'm not familiar with costs in the US.

Mike you being in the UK as am I, got me thinking.

My Jeep is owned by me and not under Lease.

Loosely translated from your above post means that should this fault occur to bought cars and not leased then the owner must essentially "SCRAP" the vehicle. Where does car insurance enter the equation? When has a car defect ever been an insurance resolution?

That cannot possibly be correct or can it?

I can imagine the phone call to my insurance company:

"ring, ring" Hello my car is not filling up with fuel."

"Oh!!! why are you contacting your insurance company? Take it to your Dealership!"

I am not involved with Insurance Companies but for the life of me I fail to see why any vehicle with a defective fuel filling system can become an Insurance "write off". ??

 

[mikeindp]

Loosely translated from your above post means that should this fault occur to bought cars and not leased then the owner must essentially "SCRAP" the vehicle. Where does car insurance enter the equation? When has a car defect ever been an insurance resolution?

You seem to have missed the word "If" at the beginning of my reference. I was merely using the insurance process to illustrate that since Jeep are effectively writing off the vehicle then their compensation should reasonably allow for the use the owner has already had from it and/or the current value of the vehicle if it was in working order ... which is what insurers do.

If it was a problem not covered by a warranty then obviously the owner would not be calling their insurance company. They'd have to decide whether to keep spending money to try and fix it or scrap it. People do this every day, though usually with older vehicles.

I am not involved with Insurance Companies but for the life of me I fail to see why any vehicle with a defective fuel filling system can become an Insurance "write off".

Neither can I ... unless the fault makes it catch fire

 

[puddlesplasher]

You seem to have missed the word "If" at the beginning of my reference.

Now I understand what you were trying to say. Sorry for my misunderstanding of your comparisons.

In all fairness your comparison is quite legitimate.

Insurance companies do indeed make an offer on what the vehicle is worth at market value and perhaps that is what Jeep have did in this instance with offering to return partial costs.

ps Lets hope the fault never causes it to catch fire. If it does please dont park it whilst on fire up against the fuel vents from the petrol station fuel tanks as a driver once did. I was that Firefighter with the hosereel that attended

 

[Soundwave401]

Read through the thread. Wondering is there a fix for this? My 2017 Renegade is getting ridiculous with this tank filling issue. This morning took me about 15 mins to put 10 gallons into it. I typically fill up at Shell and I notice some pumps are more forgiving then others. But lately I can barely even find a pump that works without me having to dribble the gas into it.
I have the Mopar lifetime bumper to bumper warranty so I am covered. But just wondering if Jeep ever came up with anything?

 

[Paryese]

I have a 2017 Renegade (15000 miles), and can't fuel up at the gas station. The problem developed about 14000 miles. I have posted a video of the problem on Jeeps Facebook page. The fuel nozzle shuts off immediately after squeezing it. I have tried different angles and positions to make it work (still a flaw regardless of finding a work-around). If I find a reduced/variable pressure nozzle it sometimes works (takes 10-15 minutes to fill up, but this means I can't travel anywhere based on the concerns that I won't find that nozzle again while en route. My Renegade is still under warranty and I currently have a case number open with Jeep (35023324, reference if you have the same issues). They do not currently have a fix action yet. They have replaced the gas tank and the fuel fill line. From my knowledge, this is a design flaw and has occurred in other years and other vehicle types based on my own research since 2015. My case is more extreme than most I have found with similar problems. I have been told by a dealership that this problem is not fixable but, I do not agree and neither does Jeep. I have narrowed the fix action to a few options: the vent line is blocked (unlikely); the charcoal canister is not properly venting gas fumes and is causing back pressure and needs to be replaced or is leaking charcoal and blocking venting in the T line or what is causing back pressure (maybe); the roll over valve has a design flaw and is causing problems with the fill process (very likely).

Based on what knowledge I have, if you removed the roll over valve, the problem goes away. I have found many people who fixed this re-occurring problem by doing just that from my own research. Removing a safety feature can void the warranty, so I can't do this without a dealership performing this action. The charcoal canister is used to vent fums from the tank back into the engine. The vent from the tank will T from the tank with the other vent going to your fill valve in a separate line. One person suggested jumping on the bumper hard to bounce the vehicle enough clears the roller so that you can fill the tank and surprisingly it does work (temporarily), but you have to do it every time you need to fill up. It will still shut off during the fill process and you need to jump on it again when it locks up. I refuse to look like a monkey jumping up and down on my bumper for the rest of my time with this vehicle.

I would not recommend this vehicle to anyone. My only regret is that my wife didn't let me research this vehicle before buying it. Don't get me wrong it is fun to drive, but not worth the hassle required to keep it running.

There has been a lot of frustration that I have seen and I wanted to try and be at least somewhat detailed. Please let me know if you found a better fix action to this problem that doesn't involve removing a safety feature. Also please let me know if you are experiencing the same issues or have any different theories. I will update on how the dealership will try to fix this problem.

I have the same problem in my 2018, frustrating!!

 

[JeepCares]

Read through the thread. Wondering is there a fix for this? My 2017 Renegade is getting ridiculous with this tank filling issue. This morning took me about 15 mins to put 10 gallons into it. I typically fill up at Shell and I notice some pumps are more forgiving then others. But lately I can barely even find a pump that works without me having to dribble the gas into it.
I have the Mopar lifetime bumper to bumper warranty so I am covered. But just wondering if Jeep ever came up with anything?

Have you spoken with your dealership at all? We would be happy to look into this for you, feel free to send us a private message with your VIN to get started.

Kaitlin
Jeep Cares

 

[Kat2032]

I bought my 2019 Renegade latitude at the end of July. From the get go I could only trickle gas in the tank. I took it to dealer who replaced the fuel tank and canister under warranty. Next morning I filled the gas tank and drove half a mile to a traffic circle. My car stalled. I turned it back on and it stalled every time I slowed down for turns. Towed to dealer and they said bad gas and replaced the canister they said was now contaminated. I got it back after $900 for parts labor and rental. Next morning filled up at a different station. Stalled at the station exit and the next traffic light. Towed again and it’s at the dealer now. I don’t buy the bad gas excuse now. I have less than 10k on the car. It’s been in the shop basically all of December. I’m paying $296 a month for the trim I selected but driving a base model loaner. Getting Chrysler involved. But if they end up doing a buy back I’m guaranteed to be under water. On my first new car ever this is a horrible experience.

 

[JeepCares]

I bought my 2019 Renegade latitude at the end of July. From the get go I could only trickle gas in the tank. I took it to dealer who replaced the fuel tank and canister under warranty. Next morning I filled the gas tank and drove half a mile to a traffic circle. My car stalled. I turned it back on and it stalled every time I slowed down for turns. Towed to dealer and they said bad gas and replaced the canister they said was now contaminated. I got it back after $900 for parts labor and rental. Next morning filled up at a different station. Stalled at the station exit and the next traffic light. Towed again and it’s at the dealer now. I don’t buy the bad gas excuse now. I have less than 10k on the car. It’s been in the shop basically all of December. I’m paying $296 a month for the trim I selected but driving a base model loaner. Getting Chrysler involved. But if they end up doing a buy back I’m guaranteed to be under water. On my first new car ever this is a horrible experience.

Hello Kat2032,
While I deeply regret to hear of the concerns you’re experiencing, given you are heading back to the dealer soon, I would like to escalate a case on your behalf. This will allow us to ensure that all of your concerns are formally documented, as well as give one of our Case Specialists the opportunity to work alongside your dealer to find potential solutions to your concerns. If this would be of interest, please reach out to us privately.
Laura
JeepCares

 

[raz-0]

I bought my 2019 Renegade latitude at the end of July. From the get go I could only trickle gas in the tank. I took it to dealer who replaced the fuel tank and canister under warranty. Next morning I filled the gas tank and drove half a mile to a traffic circle. My car stalled. I turned it back on and it stalled every time I slowed down for turns. Towed to dealer and they said bad gas and replaced the canister they said was now contaminated. I got it back after $900 for parts labor and rental. Next morning filled up at a different station. Stalled at the station exit and the next traffic light. Towed again and it’s at the dealer now. I don’t buy the bad gas excuse now. I have less than 10k on the car. It’s been in the shop basically all of December. I’m paying $296 a month for the trim I selected but driving a base model loaner. Getting Chrysler involved. But if they end up doing a buy back I’m guaranteed to be under water. On my first new car ever this is a horrible experience.

Yeah, if they had to replace the evap canister after your fill up and you were stalling, it sounds a whole lot like lot raw fuel got into the canister which will cause stalling and kill the filter media (it's also unlikely in most designs to be able to be emptied/dried out very easily). So it sounds like something is causing gas to back up during fill up, and not low quality gas. "Bad gas" usually means it's diluted or filled with contaminants neither of which should kill an evap system. Both usually wind up in things running badly until you get that gas out of the system, or make your injectors really unhappy.

 

[Kat2032]

Yeah, if they had to replace the evap canister after your fill up and you were stalling, it sounds a whole lot like lot raw fuel got into the canister which will cause stalling and kill the filter media (it's also unlikely in most designs to be able to be emptied/dried out very easily). So it sounds like something is causing gas to back up during fill up, and not low quality gas. "Bad gas" usually means it's diluted or filled with contaminants neither of which should kill an evap system. Both usually wind up in things running badly until you get that gas out of the system, or make your injectors really unhappy.

It ran fine on the quarter tank the dealer gave me when I picked it up both times. So definitely something going on when I add gas the following day. I don’t top off so that’s not it. No trouble until that tank replacement so have to wonder if they connected something wrong.

 

[Kat2032]

Hello Kat2032,
While I deeply regret to hear of the concerns you’re experiencing, given you are heading back to the dealer soon, I would like to escalate a case on your behalf. This will allow us to ensure that all of your concerns are formally documented, as well as give one of our Case Specialists the opportunity to work alongside your dealer to find potential solutions to your concerns. If this would be of interest, please reach out to us privately.
Laura
JeepCares

Dealer and I both escalated this to Chrysler.

 

[Leezer]

Have you spoken with your dealership at all? We would be happy to look into this for you, feel free to send us a private message with your VIN to get started.

Kaitlin
Jeep Cares

I spoke to my dealer three times. Even showed them this forum. They refused to acknowledge the problem and advised me to try a different gas station. I’ve had this renegade since May 2018. I was able to put $4 in the tank on Saturday. Enough to drive to Nissan and trade it in. Took a $2000 loss and got a way better car. Never again will I buy a Jeep. Awful car, awful service.

 

[Kat2032]

Dealer and I both escalated this to Chrysler.

And Chrysler has yet to call me back. I have never spoken to the “case manager” assigned to my case. Meanwhile I’m still driving a loaner instead of my new renegade. Not at all pleased with Chrysler. I get it’s the holidays but I have been trying since Dec 19.

 

[Kat2032]

I spoke to my dealer three times. Even showed them this forum. They refused to acknowledge the problem and advised me to try a different gas station. I’ve had this renegade since May 2018. I was able to put $4 in the tank on Saturday. Enough to drive to Nissan and trade it in. Took a $2000 loss and got a way better car. Never again will I buy a Jeep. Awful car, awful service.

I don’t want to trade this in since I still owe practically the whole loan! It’s got to be close to lemon law days in the shop for NY. If this repair doesn’t work then it does meet the four repairs. Unless they refuse to count the original gas tank issue as part of this problem and/or continue blaming one on “bad gas”. County weights and measures test should prove that one way or the other.

 

[Terbobhodg]

I have had this issue since I bought my 2018 TH A year ago has 36000 on it now. I always thought it was the gas station as it does not happen every time I fill up. Must add only issue I have ever had with it.

 

[Taz]

I have a 2018 renne that I bought new and used to consistently have this problem until I started waiting 10 seconds after fueling to remove the nozzle (there's a sticker that says to do this) luckily, that solved the problem.

 

[Aqualoon]

I have a 2017 Renegade TH, this happens sometimes and has since I first purchased it new. I thought it was something with the gas pumps!

Same, 2017TH and it happens sporadically so I just didn't think it was an issue with the vehicle. Put in a few gallons when it does happen and a day or so later I'll go to a different station and fill up without issue.

 

[PapaYahga]

Just purchased a certified pre-owned 2018 with 6K miles on it, went to fuel up yesterday and the pump kept shutting off. I was finally able to find the sweet spot and just barely press the handle stopping every few seconds to give the fuel time to run down into the tank, you can clearly hear the fuel backing up to the cap and it overflowed once when it had only 2 gallons on a basically empty tank. Hoping my limited warranty covers whatever it may be.

 

[dgr401]

Just purchased a certified pre-owned 2018 with 6K miles on it, went to fuel up yesterday and the pump kept shutting off. I was finally able to find the sweet spot and just barely press the handle stopping every few seconds to give the fuel time to run down into the tank, you can clearly hear the fuel backing up to the cap and it overflowed once when it had only 2 gallons on a basically empty tank. Hoping my limited warranty covers whatever it may be.

Welcome to the forum. Definitely have it checked out, this problem has been mentioned a number of times over the years in the forums. Keep us posted.

 

[FreeDemarioMcCall]

Add me to the list. 2019 Latitude with ~3800 miles. Happened two times at gas stations I had previously not had issues with. In contact with the dealership.