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Dealer refuses to do anything, says it was working fine when they sold it... what's the point of buying a certified used with a warranty if they are just going to ignore the warranty.
Can't fuel up at the gas station (Renegade)
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I was RTFM (reading the frecking manual) yesterday for a different issue and decided to read the whole manual just for the sheer excitement as I was bored.
The issues you may be having have all been discussed but to highlight it is likely easier.
There is a carbon filter if I am not mistaken inside the fuel refill pipe and it's meant to "capture" petrol FUMES as they discharge from your fuel tank (The Green Brigade want a carbon footprint reduction) when your tank is filling up with petrol.
If you cause a back flow of fuel by filling too quickly or by over filling then the filter becomes petrol/liquid saturated and fails to operate with a repair cost of many many $$$s (1000 I think I read) and stops the engine.
It clearly instructs to wait 10 seconds before removing the nozzle and it's also on the inside of your fuel flap. (I know, we don't do that as we know better, don't we?)
I did not find any reference to filling up with diesel yet my fuel cap has the same instructions.
On that point above regarding overfilling makes me wonder why we even bother trying to round up to the nearest £££ or $$$ when the tank is full. It overflows and we waste money yet most of us use credit cards.
£0.35 less buys my paper
The issues you may be having have all been discussed but to highlight it is likely easier.
There is a carbon filter if I am not mistaken inside the fuel refill pipe and it's meant to "capture" petrol FUMES as they discharge from your fuel tank (The Green Brigade want a carbon footprint reduction) when your tank is filling up with petrol.
If you cause a back flow of fuel by filling too quickly or by over filling then the filter becomes petrol/liquid saturated and fails to operate with a repair cost of many many $$$s (1000 I think I read) and stops the engine.
It clearly instructs to wait 10 seconds before removing the nozzle and it's also on the inside of your fuel flap. (I know, we don't do that as we know better, don't we?)
I did not find any reference to filling up with diesel yet my fuel cap has the same instructions.
On that point above regarding overfilling makes me wonder why we even bother trying to round up to the nearest £££ or $$$ when the tank is full. It overflows and we waste money yet most of us use credit cards.
£0.35 less buys my paper
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So after reading 4 pages about this, sounds like nothing is being done about it. I bought my 2017 Certified Used Renegade with less than 27k miles on it. The first few times, no problems at the pumps. Then from that point on I have had to stand there like an idiot trying to pump the gas. I didn't need to read the manual to see the little guy's message on the inside cover when you pop it open. It says to wait 10 seconds before you pull the pump out. I bought in Dec 2020. I was in a rush to get a vehicle and never even took the time to research! I'll call my dealership. What pisses me off is they know about the issue and couldn't care less that they are selling the same problem to other people. I'm in CT and bought it from Crowley Jeep in Bristol. If this doesn't get fixed I will be yelling thru the roof about this dealership and this vehicle to anyone and everyone that will listen.
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3,326 Posts
Perhaps you should be asking why 99.9% of the forum members have no issues whatsoever when fuelling up their Jeep.
car Jeep without any research usually means that at the first instance of anything going wrong then it's a sh1tty car Jeep that a buyer has bought. When in reality it is usually nothing major to be overly concerned about.
Can you explain and enlighten the forum as to the manner in which you understand that a Dealership "Knows" about the issue? We are all keen to experience that knowledge in the off chance any member also suffers your issue.
Remember to take the flags, bunting and balloons to the showroom and set up a table outside proclaiming your cause because you are not getting much sympathy in here.
Mudpie will love this part of your post.
Are you following the instructions? I don't and have had no issues.
Often that can be an issue. Buying a
That's a great idea you have to visit your Dealership.
Can you explain and enlighten the forum as to the manner in which you understand that a Dealership "Knows" about the issue? We are all keen to experience that knowledge in the off chance any member also suffers your issue.
Remember to take the flags, bunting and balloons to the showroom and set up a table outside proclaiming your cause because you are not getting much sympathy in here.
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There are winners and "Whiners" in this world. Which one are you?
Please explain your reasons for using the phrase "a smart aleck?"
I have tried to assist you and ultimately support you. Yet you decide to become agressively offensive.
Have a wee read of my previous posts on the forum when I suggested that I would be outside a dealership prevaricating my loss for the same reasons as you are suffering.
Please explain your reasons for using the phrase "a smart aleck?"
I have tried to assist you and ultimately support you. Yet you decide to become agressively offensive.
Have a wee read of my previous posts on the forum when I suggested that I would be outside a dealership prevaricating my loss for the same reasons as you are suffering.
I'm new here and dont currently own a jeep yet which is why I'm here researching before I buy one but I've been in the automotive industry for almost 30 years. It sounds like this is a culmination of a couple problems. One being a venting issue because of all the environmental and anti spill bs related to the fill tube and two being the gas nozzle and or filling or overfilling techniques. Gas nozzles today have a "vapor recovery" system built into them in the form of those little holes around the nozzles end. The old system had the large rubber or plastic bellows that compressed to make a seal around the fill tube to prevent the vapors from escaping. The bellows system completely sucked and were a pain to fill any vehicle. Todays vehicle's are more so required to follow EPA guidelines which are meant to be "green". The are required to install filters and flapper valves among other stuff that can disrupt the flow of gas it too much is forced too quickly. In my opinion there's a venting or blockage issue causing this problem. Several other car manufacturers use capless fuel systems but dont seem to have this problem.
This is absolutely infuriating. Our 2018 was fine for the first 13,000 miles and now we can’t fill it up at a gas station. My son is taking it on a trip this weekend and I had to buy 3 empty 5 gallon gas cans so that if along the way he can’t find a station that will work he can then fill the empty can at the station, immediately fill the tank on the Renegade and then toss the can. Of course he won’t drive with gas in the car so don’t go there. I had the car into the dealer (it is under warranty) and they replaced the fuel pump since part of the EVAP system is in it but the next day when we needed to fill it up we couldn’t. We have tried the insert and then pull out a little trick, the upside down trick, the only fill up at stations with the splash guard trick, the slow as you go trick and nothing works. When it doesn’t want gas it isn’t going to let you fill the tank.
Reading all these replies I was thinking it would be good to start listing what dealers have tried. As I mentioned my dealer replaced the fuel pump but there may be value in me including all the tech’s notes. This is long but maybe it will help other techs. Even though they didn’t fix the problem I do want to compliment the tech on the descriptive nature of what he/she did.
From my dealer’s tech: Removed engine cover to access to EVAP purge valve. Disconnected purge hose from valve. Instalkle (sp probably installed) EELD smoke test nozzle to purge hose which leading to EVAP vapor canister. Removed rear seat cushion, removed fuel pump cover from floor pan. Disconnected vapor canister hose from fuel pump. Performed smoke test to test canister and hose for restriction. Disconnected fuel pressure recirculation hose from fuel pump, applied smoke test recir hose for restriction. It was not found on fuel vapor hoses and canister. Applied smoke test at pressure recirculation port on pump to watch smoke venting from vent port to canister, found smoke flowing too slow, even when adjusting the smoke machine to higher pressure. These test was leading to a restriction off pressure check valve which was built-in fuel pump module. The tests were telling, when refueling, the pressure built up in tank was not vented properly causing the fueling nozzle shut off continuously.
Preformed customer concerned fueling trouble diagnosis.
Removed and replaced fuel pump module. Diag and part replacement.
—End of tech’s notes —
Again I am just including so others can see what was done even though it did not fix the problem. If someone has a fix please let me know.
Reading all these replies I was thinking it would be good to start listing what dealers have tried. As I mentioned my dealer replaced the fuel pump but there may be value in me including all the tech’s notes. This is long but maybe it will help other techs. Even though they didn’t fix the problem I do want to compliment the tech on the descriptive nature of what he/she did.
From my dealer’s tech: Removed engine cover to access to EVAP purge valve. Disconnected purge hose from valve. Instalkle (sp probably installed) EELD smoke test nozzle to purge hose which leading to EVAP vapor canister. Removed rear seat cushion, removed fuel pump cover from floor pan. Disconnected vapor canister hose from fuel pump. Performed smoke test to test canister and hose for restriction. Disconnected fuel pressure recirculation hose from fuel pump, applied smoke test recir hose for restriction. It was not found on fuel vapor hoses and canister. Applied smoke test at pressure recirculation port on pump to watch smoke venting from vent port to canister, found smoke flowing too slow, even when adjusting the smoke machine to higher pressure. These test was leading to a restriction off pressure check valve which was built-in fuel pump module. The tests were telling, when refueling, the pressure built up in tank was not vented properly causing the fueling nozzle shut off continuously.
Preformed customer concerned fueling trouble diagnosis.
Removed and replaced fuel pump module. Diag and part replacement.
—End of tech’s notes —
Again I am just including so others can see what was done even though it did not fix the problem. If someone has a fix please let me know.
** Update **
We received our Renegade back from the dealer on 9/6/21. On 9/7 my son was not able to fill it up at a Shell station which prompted the email above. This was the same Shell station where the problem first manifested itself so we wanted to see if it was now working. Again we have had this Renegade for 3 years and another one for 2 years before which was unfortunately totaled in an accident. Over 5 years of Renegade ownership this was a new problem. Since that attempt on 9/7 my son was able to fill it up at a different Shell station with no issue. He then went back to the original Shell station yesterday on 9/15 where it did not work on 3 previous attempts to the same pump and... SUCCESS!! I am not sure why it took time for it to fully function properly but maybe replacing the fuel pump is the solution after all. I will update the post if he has issues again but for now fingers crossed. Also, big thumbs up to Jeep Cares for being willing to help.
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I’m not happy with my new renegade 2021 as well - same fuel tank issue amongst other things
Absolutely I agree
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My 2019 Renegade is at the dealership as I write this awaiting a new fuel tank. Two weeks ago the fuel pump was replaced for this same reason, I could not pump more than $3 at a time before it clicked off. I filled the tank twice without a problem after getting it back but then the problem recurred & now I’m told it’s the tank itself & not the pump. Having just joined this forum I have not read through this thread in it’s entirety but curious to see others’ outcomes with this issue.
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I feel your pain DV as I too suffer on occasion from the same issue. Without getting technical, I wiggle the fuel pump nozzle to ensure that I have not created a fuel vapour blockage.
I know that sounds silly but it's in terms that we can all understand.
Wiggling the nozzle allows the vapour inside the tank to escape, wait 10 seconds and then press the nozzle to fill up.
Curious and not reading are different.
By all means, be curious but please do not expect to read of multiple issues in relation to fuel tank issues as most people that complain are the few with an issue as opposed to the majority that are happy and satisfied. That is not classing you in any category.
Even I read continuously a lot of the old topics. For me, there is so much valuable information, readily available that I can appreciate.
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I wasn't looking to complain, I used the word curious because my Renegade has already been in the shop for this issue and it was supposedly resolved by replacing the fuel pump, but 2 weeks later it is back there to get the tank replaced. I was just wondering if others have had the issue resolved in this same way.
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Seriously... The reply contributed absolutely zero value what so ever other then the fact that after having wasted my time reading it, I can only conclude he/she is useless and to skip any other posts made by them. Not to mention they clearly don't understand the particular problem which after reading this thread alone seems to be more along the lines of %99.9 of individuals with Renegades ARE experiencing it.
Then again the fact that they're trolling the Jeep forums when they don't have anything of value to contribute speaks for itself I suppose.
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It's currently March 2022 and I have been borrowing my fathers 2017 Jeep Renegade which he just purchased in December of 2021 (with only 55k miles) for about a week now while my vehicle is getting work done on it. Anyways, I came across this thread in attempt to figure out what the deal is with this thing when fueling it up because (mind you after only 1 week) it has already truly become a NIGHTMARE for me....
Firstly, when gas prices are currently $4.25/gal I can't help but wonder how much air rather then fuel I'm paying for considering the pump stops and has to be started again literally every half a second. (For the critical critics, keyword here is can't help but wonder. Please note that this isn't my main concern and idc to get technical on the specifics as it's not my initiative for this post). Secondly, I noticed someone's post in the thread mentioning the individual playing the start/stop game at the pump (which btw I agree, unusually annoying to me as well) but that's precisely who I feel like anytime I go to fuel this thing up! So secondly, I would just like to say for anyone taking the time to reply to this thread (and not directed just specifically towards the individual's post I had just referenced in any way) regarding this particular topic, it is imperative to contemplate the situation thoroughly first - I understand there's the occasional "stickler" in every forum but several individuals seem to feel this problem is a big enough inconvenience for them to take the time to research it and ultimately decide to write a post here in hopes of a solution. After spending a good 15 min or so reading the entire thread, I couldn't help but notice a few who haven't particularly experienced this very specific problem are leaving comments that can only lead me to conclude the issue may not be fully understood because this is most certainly not just a matter of incompetentence, it is a serious design flaw... For instance, in the 6 or 7 times I have attempted to fill the tank during this last week it has taken me at least 10 minutes just to get $20 worth of fuel in the tank before I give up on filling it. The only way the gas will flow at all is if I only insert the nozzel in about an inch and just barely squeeze, typically resulting in a portion of it splashing out all over myself and the vehicle due to the flap or causing the tube to quickly overflow before it can funnel down into the tank. If you aren't holding the pump in that very peculiar and EXACT way, forget about it pumping without the Venturi tube sucking the valve shut and stopping the flow for more then a split second (literally). So please understand this isn't a matter of gas pump (I have used different pumps from different gas stations at different locations each time) or the individual by any means.
Third (and final if you made it this far, which I felt needed to be separated from the others to highlight it's importance), why or how in the world am I having to come here and leave such a post when it is now 2022?!?! I've read individuals complaining about this from 2017 - 2019 models, how does a problem of this significance and amplitude pass through any quality assurance process for the duration of at least three consecutive years/models? Why are consumers still having to make such a considerably large purchase on what can now be fairly deemed as such an important and critical design flaw such as this? There's 4 main components that make a gas powered engine run: compression, air, FUEL, and spark... Considering the engine requires fuel for it to be fully functional, this should certainly render the vehicle as completely dysfunctional and as justifiable of a problem as purchasing the vehicle right off the line without any other critical component required for the engine to run at all! At this point it's clearly only a matter of Jeep deciding THEIR best interest is to blatantly ignore the issue, it's absurd and completely unethical if not criminal.
Firstly, when gas prices are currently $4.25/gal I can't help but wonder how much air rather then fuel I'm paying for considering the pump stops and has to be started again literally every half a second. (For the critical critics, keyword here is can't help but wonder. Please note that this isn't my main concern and idc to get technical on the specifics as it's not my initiative for this post). Secondly, I noticed someone's post in the thread mentioning the individual playing the start/stop game at the pump (which btw I agree, unusually annoying to me as well) but that's precisely who I feel like anytime I go to fuel this thing up! So secondly, I would just like to say for anyone taking the time to reply to this thread (and not directed just specifically towards the individual's post I had just referenced in any way) regarding this particular topic, it is imperative to contemplate the situation thoroughly first - I understand there's the occasional "stickler" in every forum but several individuals seem to feel this problem is a big enough inconvenience for them to take the time to research it and ultimately decide to write a post here in hopes of a solution. After spending a good 15 min or so reading the entire thread, I couldn't help but notice a few who haven't particularly experienced this very specific problem are leaving comments that can only lead me to conclude the issue may not be fully understood because this is most certainly not just a matter of incompetentence, it is a serious design flaw... For instance, in the 6 or 7 times I have attempted to fill the tank during this last week it has taken me at least 10 minutes just to get $20 worth of fuel in the tank before I give up on filling it. The only way the gas will flow at all is if I only insert the nozzel in about an inch and just barely squeeze, typically resulting in a portion of it splashing out all over myself and the vehicle due to the flap or causing the tube to quickly overflow before it can funnel down into the tank. If you aren't holding the pump in that very peculiar and EXACT way, forget about it pumping without the Venturi tube sucking the valve shut and stopping the flow for more then a split second (literally). So please understand this isn't a matter of gas pump (I have used different pumps from different gas stations at different locations each time) or the individual by any means.
Third (and final if you made it this far, which I felt needed to be separated from the others to highlight it's importance), why or how in the world am I having to come here and leave such a post when it is now 2022?!?! I've read individuals complaining about this from 2017 - 2019 models, how does a problem of this significance and amplitude pass through any quality assurance process for the duration of at least three consecutive years/models? Why are consumers still having to make such a considerably large purchase on what can now be fairly deemed as such an important and critical design flaw such as this? There's 4 main components that make a gas powered engine run: compression, air, FUEL, and spark... Considering the engine requires fuel for it to be fully functional, this should certainly render the vehicle as completely dysfunctional and as justifiable of a problem as purchasing the vehicle right off the line without any other critical component required for the engine to run at all! At this point it's clearly only a matter of Jeep deciding THEIR best interest is to blatantly ignore the issue, it's absurd and completely unethical if not criminal.
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Diagnosis for me was sensor failure after 6 weeks at the dealership while my new gas tank was held up in shipping delays, So far I've gone to the pumps 4x with no issues filling up.
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Thanks for the update, much appreciated.
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My 2017 started doing the Dreaded Click Off about 6 months ago but only maybe 3 times. Having that pump click off every other second reminded me of a bunch of 1960 hippies snapping their fingers as applause at a coffee house after a poem reading... But I digress.
I found that the ONLY time it happens was when I was at that particular pump. The station I use has 10 pumps. Moved over to another pump; problem solved. My suggestion is to try another pump or another station. Make sure the nozzle is fully inserted and remove the nozzle after it's full. Trying to round up to a solid number is only for psychological satisfaction. $24.84 does not have to be $25.00 even, your Jeep doesn't care, only you do.
I found that the ONLY time it happens was when I was at that particular pump. The station I use has 10 pumps. Moved over to another pump; problem solved. My suggestion is to try another pump or another station. Make sure the nozzle is fully inserted and remove the nozzle after it's full. Trying to round up to a solid number is only for psychological satisfaction. $24.84 does not have to be $25.00 even, your Jeep doesn't care, only you do.
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