Jeep Renegade Forum banner
1 - 20 of 29 Posts

·
Registered
Joined
·
38 Posts
Discussion Starter · #1 ·
It pains me to post this because I love my Renegade, but here is the story thus far:

Please note this review is for the service department only. My ‘Check Engine’ light came on and I was unable to put my 2015 Jeep Renegade Trailhawk (6,300 miles) into four wheel drive. In addition, the AC stopped working along with the outside temperature gauge. I immediately scheduled an appointment with the service dept. at Ron Lewis Jeep in Cranberry, PA. I dropped the vehicle off Monday 10/13 after hours so they could work on it Tuesday.
Tuesday 10/13 – I received a voicemail saying my Renegade was ready and I could pick it up. After driving the 40 minutes to the dealership, I was told by Bill that my Jeep was not actually ready and that the check engine light was back on. I was told they would work on it Wednesday and that it only took about an hour and a half to ‘flash the code’. I made sure to ask several times if it would be ready and was told yes. Bill did offer me a rental car, but I told him I wouldn’t need it if it would be ready Wed. (I was once again assured it would be)
Wednesday 10/14 – I decided to call to check the status of my vehicle at 3:30pm. He said my car was still not ready and they had to call a specialist in because the new code was not working. I informed him I would need a rental car. He did make special arrangements to have one ready for pick up until 7pm. (I would like to point out if I would have taken the rental car Tuesday, I wouldn’t have had to drive the 40 mins to the dealer –Lesson learned!).
Upon arriving at the dealer at 6:15pm, I was informed there was no rental car waiting for me. I insisted they check again and provided the scenario. The woman working the service window (didn’t catch her name) was very polite and informed me there was a rental car, but it was sent back with the wrong last name. I then signed paperwork for a Ford Fiesta. However, the car they gave me the key to was a 2013 Ford Fusion.
Thursday 10/15 – After not receiving an update I called again. Bill answered and said that he was short staffed and apologized for not getting back to me. He said he had some folks stay late on Wed to try to resolve the issue with no success. He then informed me that he had to order a whole new instrument cluster for my Renegade because the system was bad. They estimated the work to be completed on Monday 10/19.
Tuesday 10/20 – Called dealership at 9:00am. Was informed the part was supposed to have arrived yesterday, but that it still hasn’t come in. I was told by Bill that he would call me either way to let me know if it was on the delivery truck which usually arrives around 9:30am. Once again, I did not receive a call from the service department.
 

·
Registered
Joined
·
1,626 Posts
Wow, sorry to hear about your trouble.

And you wrote: "He then informed me that he had to order a whole new instrument cluster for my Renegade because the system was bad."

The statement above makes me wonder if the service did something wrong that blew out the instrument cluster.

I just can't figure out why some service departments have such a hard time with the software on these vehicles. Surely FCA provides proper training by now. These vehicles have been out for more than six months (in the U.S.A.).
 
  • Like
Reactions: MooCowDanger

·
Registered
Joined
·
38 Posts
Discussion Starter · #3 ·
Thanks bwbike, I agree. I feel like I'm getting the run around. It's also frustrating that I have not been getting updates. I can't say enough positive things about the Jeep Renegade, but this whole experience is leaving a sour taste in my mouth.
 

·
Registered
Joined
·
38 Posts
Discussion Starter · #4 ·
Update

Wednesday 10/21 – Called dealer at 9:20am. (Did not receive call as promised). Was told Chrysler sent him a document saying the part now on back order until 10/26. How does a part go from ‘should have arrived by Monday’ to being on backorder until the 26th? I asked him to provide details of exactly what happened which I will attempt to outline:
- Original check engine light came on for an ‘evap leak’
- When they were turning off the light, they performed a standard software update which failed multiple times (Chrysler informed dealer that they may have had too many connections to the internet)
- A tech stayed after hours (minimal connections) to re-run the software update which failed for the 3rd time
- ‘Star’ was called (I guess this is someone the dealer goes to when there are problems) and the dealer was instructed to order new instrument panel because the multiple attempts caused portion of the code to be changed which in turn caused the panel to freeze

Bill (service rep) did offer to have my renegade detailed for me.
 

·
Registered
Joined
·
38 Posts
Discussion Starter · #6 ·
Update

Wednesday 10/26 - Called dealer at 3pm, part still on back order. They don't have an ETA at this point. Bill made an offer to upgrade my rental car, but I didn't accept because it's a 40 minute drive to the dealer.
 

·
Registered
Joined
·
64 Posts
Related?

Oh, wow MooCowDanger
I just read this thread and wow- our experiences are sort of parallel. I vote we pass a federal law that Service Writers must demonstrate the ability to use a telephone!!! My short update for you is I am almost at 80 days without mine (not all of which I had a rental car...) :|
 

·
Registered
Joined
·
38 Posts
Discussion Starter · #8 ·
Update

I was asked to swap out the loaner last week. Didn't mind making the drive after they put me into a 2016 Cherokee Limited. Nice vehicle, but still would rather be in my Renegade. JeepCares has been very helpful and has made several pro-active calls to me. At this point, we're still looking at 11/6/15 for the part to come in.
 

·
Registered
Joined
·
38 Posts
Discussion Starter · #9 ·
Update

Friday - 11/6/15 - 9:30am - Called dealership and was told that my service person (Bill) was no longer with the company. Was asked if they could call me back, and I agreed.

3:30pm - No return call, so I called the dealer again. Was told by Ed that the instrument cluster delievery was pushed back to 11/16. (By then, it will be in the shop for over a month. )
 

·
Registered
Joined
·
104 Posts
Friday - 11/6/15 - 9:30am - Called dealership and was told that my service person (Bill) was no longer with the company. Was asked if they could call me back, and I agreed.

3:30pm - No return call, so I called the dealer again. Was told by Ed that the instrument cluster delievery was pushed back to 11/16. (By then, it will be in the shop for over a month. )
Welcome to the world of global supply chain.
 

·
Registered
Joined
·
364 Posts
OH wow. Ron Lewis in Pleasant Hills is on my current list of dealerships I'm negotiating with right now. I realize these are different locations, but still...
 

·
Registered
Joined
·
95 Posts
So this failure occurred at 6300 miles. That's a little alarming since a majority of failures people have been reporting on the forum see to be under 3000 miles. You must have thought that you were home free at 6300 miles. I would have, and have been feeling pretty good to be at nearly 3000 miles which is clearly a false sense of security with this vehicle.

Are you thinking of trying to bail? Dumb dumb dealership seems to be at least trying.
 

·
Registered
Joined
·
607 Posts
Thanks bwbike, I agree. I feel like I'm getting the run around. It's also frustrating that I have not been getting updates. I can't say enough positive things about the Jeep Renegade, but this whole experience is leaving a sour taste in my mouth.
Sounds like the dealer dropped the ball. They over-promised and under-delivered.
 

·
Registered
Joined
·
607 Posts
Oh, wow MooCowDanger
I just read this thread and wow- our experiences are sort of parallel. I vote we pass a federal law that Service Writers must demonstrate the ability to use a telephone!!! My short update for you is I am almost at 80 days without mine (not all of which I had a rental car...) :|
Your Renegade has probably sat in their shop longer than it sat on their lot before you bought it!
 

·
Registered
Joined
·
38 Posts
Discussion Starter · #15 ·
Update

Here's a few more updates:
Monday 11/16/15 – Called to verify my instrument cluster came in which Ed verified it did. Said he would have someone work on it first thing. 5pm – Received call from a manager (did not get name), saying the cluster Chrysler sent was bad and they were not able to get it working. He said they would need to discuss this with Chrysler to determine next steps.

Tuesday 11/18/15 – Asked that my Jeep case got escalated to a buyback status. Was informed that could take a month or two and they would get in touch with me.

Friday 11/20/15 – Received phone call saying my Renegade was fixed and ready for pick up. Went in to dealer and my paperwork wasn’t ready. Was offered to have it mailed, which I declined. Had to wait about a half hour before getting my Renegade back which was in normal operating condition.

As of today (11/24), I am working with JeepCares who is awesome. I get calls when I am supposed to and he's very pleasant to work with. I believe I am going the replacement route which could take 4-6 weeks. I was told to continue to drive mine until the case is settled and then we go from there. Thank you all for your support.
 

·
Registered
Joined
·
38 Posts
Discussion Starter · #16 ·
Update

Nothing has been easy with the buyback process. I started the process back in Nov. I have been quiet on the process, but wanted to provide where I am now. I was told to pick what colors were acceptable for a replacement. I ended up accepting Anvil else risk extending the process time while they found another vehicle. Turns out, it doesn't really matter. The paperwork process has been a nightmare. I just confirmed today (3/2/16) that the paperwork has been completed and I can pick it up. I have been driving with a dealer plate for the past 2 1/2 months.


Another thing to mention is the dealer only provided me with one key (they lost the 2nd one) and forgot to put inspection stickers in the window. After a trip to pick up my new key, I was told after 2 hours that they couldn't code it to the vehicle. Two weeks later, I am still waiting to hear back on the 2nd key.


I will say the dealer hooked me up with 4 free oil changes which are pricey because of the synthetic oil. I just want this to be done.
 

·
Registered
Joined
·
8 Posts
Insightful

Your issue strums my heart strings.

I am in a 2016 Trailhawk and i have brought the jeep in 5 times now for the engine light. Started with thermostat code, performed upgrades, then thermostat code again, then 10-20 codes some of which senior techs have never seen before...

I feel for you since you purchased the car, as mine is a lease and I hope you don't experience any further issues. If you need help or similar cases I would love to participate to help out.

I am located in MI and the lemon law states a vehicle is a lemon if:
-4 failed attempts to fix same issue
-30+ days out of service due to repair

Lemon laws vary per state but it sounds like this is the issue with yours, which inevitably lead to a buy back opportunity. I hoped the buy back opportunity would be more convenient, but of course a company is not going to make it easy when it comes to $30,000 plus in expenses.

Mine is back in the shop and I have brought to their attention that I would like to get out of this lease ASAP. So I will see what happens but your case will definitely provide some guidance.

These Renegades are not right. The 9 speed transmission on a 2.4L engine is a awful combination and the technical infrastructure created to properly operate this poor combo is insufficient. I was told when I got the Jeep that the computer has the ability to jump multiple gears in order to perform properly to the drivers acceleration. This has caused the two main issues with Renegades (2015 & 2016): 1) Transmission 2) Computer. This is because there is too much technical advancement, and lack of quality. The computer gets confused and the engine gets beat up.

Before anyone buys this jeep do your research! There is a reason on edmunds reviews more drivers are referring to cons rather than pros. My 2016 Renegade has been in the shop as much as my 2004 grand prix (130k miles) and 2005 magnum r/t (80k miles) combined! That's not right!
 

·
Registered
Joined
·
2 Posts
I've read though a lot of responses and have seen nothing in the way of a technical repair? Has anyone experiencing this "Check Engine" light issue with non-functioning 4x4 and Auto Start disabled problem had a permanent repair made to their vehicle? I'm going through the issue now on a TH renegade with approx 7500 miles on it. 4th time to dealer.. DCM and software updates all in place... problem persists. Really looking for the root cause and what the proposed repair needs to be. Please advise.
 

·
Registered
2016 Renegade Trailhawk
Joined
·
8 Posts
Check engine light

43,000 Km.
CEL came on. 4x4 disabled, keyless remote start disabled.
Outside temperature was -2 celsius or 28 Fahrenheit. I have an OBD II reader and the code came back as P0128.

I went to the dealer.
They saw a TSB #1800218 .

First correction = 181906UG Module Powertrain Control ReProgram.
Second correction = The P0128 code, they flashed pcm 68289923AA to the targeted part number 68289923AE.

This was 24 hrs ago, within 30 minutes of driving I noticed the first and second gears no longer lurched after pulling away from stop signs or street lights. I have had this low end gear problem for three years now. In fact where I park I have to reverse a few feet before going ahead and the transmission always clunked when shifting from park to reverse. It was always worse when the engine was cold but even after a warm up of a few minutes or in the summer time it still clunked only less so. (I had enquired about pcm update flashes on previous oil changes but the dealership always said there were no flashes available.)
I thought for sure I would have to purchase a new thermostat unit.
But new staff are working at the dealership (I have always dealt with this dealer as I purchased the vehicle from them) and after hanging around the dealer for two hours the service advisor tells me it is done, no charge, codes cleared.

Should any negative changes develop or come back I’ll try to follow up with a reply.
 

Attachments

1 - 20 of 29 Posts
This is an older thread, you may not receive a response, and could be reviving an old thread. Please consider creating a new thread.
Top