Dealer responsiveness and rental cars while in the shop

4878 Views 10 Replies 11 Participants Last post by raz-0, Jan 3, 2018

rhicks

Discussion Starter · Jun 9, 2015

I'm just curious. Those of you who have had problems with their Renegades whether it be transmission problems, ship mode, hoses not being secure, or whatever, how responsive has your dealer been when trying to diagnose and fix the problems?

What about rental cars? If your car is in the shop for more than a day what do dealers normally do about warranty customers being stranded without a car?

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Reg

· #2 · Jun 9, 2015

rhicks said:
What about rental cars? If your car is in the shop for more than a day what do dealers normally do about warranty customers being stranded without a car?

A friend who is a Service Adviser at an FCA dealership told me demo cars are provided if available and only to customers that purchased extended warranties. Otherwise, the salesman can volunteer the use of his demo (if assigned) to one of his customers. He said that is rare because the salesman would never have use of the car.

All this obviously can vary by dealership, but he said that is common practice.

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codev

· #3 · Jun 9, 2015

rhicks said:
I'm just curious. Those of you who have had problems with their Renegades whether it be transmission problems, ship mode, hoses not being secure, or whatever, how responsive has your dealer been when trying to diagnose and fix the problems?

What about rental cars? If your car is in the shop for more than a day what do dealers normally do about warranty customers being stranded without a car?

Our dealer has not been responsive most of the time. However, they have had no issue giving us a rental while they "troubleshoot". But, to be honest, they seem to always be waiting on FCA field technician...

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aardvark

· #4 · Jun 9, 2015

rhicks said:
I'm just curious. Those of you who have had problems with their Renegades whether it be transmission problems, ship mode, hoses not being secure, or whatever, how responsive has your dealer been when trying to diagnose and fix the problems?

What about rental cars? If your car is in the shop for more than a day what do dealers normally do about warranty customers being stranded without a car?

I didn't have an extended warranty but they paid for a rental, and my Renny was only out for a day.

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sakustoms

· #5 · Dec 22, 2017

My Jeep was at the dealership for 3 weeks, My Sky front panel replacement and gauge cluster had to be ordered. I had a loaner 2016 Cherokee Trailhawk the entire time.

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wyliec

· #6 · Dec 22, 2017

aardvark said:
I didn't have an extended warranty but they paid for a rental, and my Renny was only out for a day.

Same here for my 2015 Renegade this past summer.

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BU1tj2

· #7 · Dec 23, 2017

rhicks said:
I'm just curious. Those of you who have had problems with their Renegades whether it be transmission problems, ship mode, hoses not being secure, or whatever, how responsive has your dealer been when trying to diagnose and fix the problems?

What about rental cars? If your car is in the shop for more than a day what do dealers normally do about warranty customers being stranded without a car?

I used to live in Chicago (rude City) and they normally give me a loaner off the bat. But my dealership is in the suburbs.
I now live in Texas and everyone are friendlier. And so I think this depends on your location and type of dealership.

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TroyD80

· #8 · Jan 3, 2018

I live in the Houston area and it took me a week to get an appointment to look at a faulty MySky panel. Waited at the dealership an hour to be told the "interior" guy was out and wouldn't be back for 4 days but I could leave the car there if I wanted. Inquired about a loaner and was told they are reserved for vehicles that are not drivable and a sunroof problem wouldn't qualify. Walked out and drove 45 minutes outside the city and had it fixed in under 30 minutes. With Hurricane Harvey these dealerships are selling cars left and right and don't seem to care about service. Head outside the city and things are completely different.

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Nev

· #9 · Jan 3, 2018

I guess in the US, Jeep hasn't much clout over the dealers.

Here in Europe FCA have upped their game quite a bit and you can use FCA
to light a fire under them if you don't get resolution to your satisfaction.
(Apart from maybe Alfa UK

)

The Jeep/Fiat/Alfa/Lancia dealer I'm using has drastically improved since
I last used them 3 years ago.
With new younger after-sales guys reacting more dynamically than their
predecessors. (I used them previously from 2001 -> 2013.)

Their current fleet of loaners are Alfa Guilettas however therr is a charge now (around 30 Euros)
and it's first-come, first-served. There's a rental place over the road which is cheaper. ;-)

Some of the stories on here about time scales for repairs and US dealers
more-or-less shrugging and walking away, leaving Renegades with major faults are mind blowing.

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mikeindp

· #10 · Jan 3, 2018

Nev said:
Some of the stories on here about time scales for repairs and US dealers
more-or-less shrugging and walking away, leaving Renegades with major faults are mind blowing.

It does bring to my mind the (probably apocryphal) story of the US astronaut who, when asked about his feelings during blast-off, said "I just remember that every part of this amazing rocket was built by the lowest bidder."
:x

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raz-0

· #11 · Jan 3, 2018

My dealer has been good. Their volume often outpaces their supply of loaners though and they put forth zero effort in trying to get rental money out of FCA.

However they do try to diagnose stuff and get it fixed. They are limited by the fixes available.

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