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Hello,

So my wife brought our 1 yr old Renegade to the dealership with a flat tire to be fixed which is all fine.
My wife had an appointment that day so the dealership said they would drive her to the appointment in our car as the flat was "not that bad".

Once the person they sent to drive our Jeep Started driving our manual Renegade my wife noticed he was not very good at driving a manual transmission. She asked if he was ok and he said he was fine but just hasnt driven manual in a while. Once she started smelling the clutch burning she said I am not responsible for any damage you cause to my car. He asked if she would like to drive our Jeep but she declined as she did not know what damage was done.
Once he dropped off my wife she got a call about an hour later from the dealership stating they had accidentally burnt our clutch and they would repair it at their cost. Upset as I was I said ok I guess they will do a good job fixing it since it is a Jeep dealership.
We had a rental which the dealership paid for for about a month until we got the call that the Jeep was "ready" and "like a brand new car now".

Well not even one week later the clutch failed and will not engage. We called and they picked up the Renegade and gave us another rental. I don't know if I even want the car anymore now because I feel there will be a ton more issues after the fact.

What can I do in this case? If anyone can help with a reply please do.

Thanks

John
 

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Wow, so sorry to hear that.
 
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Let me get this straight:

They buggered the clutch.
They took a month to fix it.
They didn't fix it properly.


Amateurs.


Are there any garages you could take it to
who know what they are doing?

Get JeepCares on the case.
 

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Hello,

So my wife brought our 1 yr old Renegade to the dealership with a flat tire to be fixed which is all fine.
My wife had an appointment that day so the dealership said they would drive her to the appointment in our car as the flat was "not that bad".

Once the person they sent to drive our Jeep Started driving our manual Renegade my wife noticed he was not very good at driving a manual transmission. She asked if he was ok and he said he was fine but just hasnt driven manual in a while. Once she started smelling the clutch burning she said I am not responsible for any damage you cause to my car. He asked if she would like to drive our Jeep but she declined as she did not know what damage was done.
Once he dropped off my wife she got a call about an hour later from the dealership stating they had accidentally burnt our clutch and they would repair it at their cost. Upset as I was I said ok I guess they will do a good job fixing it since it is a Jeep dealership.
We had a rental which the dealership paid for for about a month until we got the call that the Jeep was "ready" and "like a brand new car now".

Well not even one week later the clutch failed and will not engage. We called and they picked up the Renegade and gave us another rental. I don't know if I even want the car anymore now because I feel there will be a ton more issues after the fact.

What can I do in this case? If anyone can help with a reply please do.

Thanks

John
Hi John,

Please send me a private message with your VIN so this can be addressed.

Kori
Jeep Social Care Specialist
 

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Well then

At least the dealer stepped up to the plate to repair their mistake. If you have no pedal, the slave cylinder is probably dead as well.

Sent from my SM-G950U using Tapatalk
 

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Wow, epic dealership failure. How does it take A MONTH to replace a clutch? And then they didn't even do it right?

On a positive note, the clutch is a pretty isolated component, so once it's squared away there's not much reason to fear any other issues resulting from this. Unless that same tech takes it for a test drive!
 

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What makes you say that Shadowshaggy?
Is there a difference between US and RotW
clutches then, if they are more prone to failure?

Clutches giving up the ghost over here are rare
within the 1st 4 years. On any make/model.

I've always had manual FCA cars. Keeping them
from new up until 5 years. Never, ever a single
clutch problem.

Don't know anyone who's had clutch problems
on a new car.

Only clutch problem I've ever seen in 20 years
was a bent pedal hanger on a classic Alfa Spider.

You guys forgotten how to drive?! :p
 

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What makes you say that Shadowshaggy?
Is there a difference between US and RotW
clutches then, if they are more prone to failure?

Clutches giving up the ghost over here are rare
within the 1st 4 years. On any make/model.

I've always had manual FCA cars. Keeping them
from new up until 5 years. Never, ever a single
clutch problem.

Don't know anyone who's had clutch problems
on a new car.

Only clutch problem I've ever seen in 20 years
was a bent pedal hanger on a classic Alfa Spider.

You guys forgotten how to drive?! :p
No, FCA forgot to send the guys to clutch making school......the Rene clutch is trash and our failure rate is 30k miles or so on average. I was one of 5 or 6 with a sub 5k failure.

The rivets came out of my disk and it exploded afterwards. I still have all the bits and you can see clearly that it was 100% rivet failure.

The slave cylinders have had minor leaking issues and if you give it too much stress it'll blow the seal and then you get to pay for a clutch because of the failed slave cylinder

Sent from my SM-G950U using Tapatalk
 

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Hmm.

I've put on average 80K km (50K miles) each on 3 Alfa and a Fiat within the last 16 years. Zero clutch plate, master or slave failures.

All driven, erm... "spiritedly." (Well, the Alfas at any rate.)

Would be interesting to get more details on
any part differences.
 

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Hi John,

Please send me a private message with your VIN so this can be addressed.

Kori
Jeep Social Care Specialist
I’ve had the same thing happen but they refuse to fix it !dealership burned my clutch out and told me it was $4,500 to fix!
 

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I’m not sure the dealership here is shady I’ve paid over $1,200 for renegade to still be doing same exact thing it was smoking and I’ve taken it 5 times to every time they promise me that this will fix it after I pay they tell me then no it’s your oil gas seperator, then my coil packs , then turbo hose to there’s a leak some where till now they said clutch is completely blown ,and they will not take responsibility for clutch ! I’ve not been able to drive my renegade since March after I drove it there to have turbo hose replaced !
Sorry to hear that. Will you be moving forward with repairs?

Kate
Jeep Cares
 
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