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11 Posts
The Awesome:
Doug at Hayes Chrysler Jeep Dodge in Lawrenceville
After 2 months of being given the run around at other dealerships I finally got a car. By this time my husband bought a truck from a private seller so we just needed one vehicle. I bought my Renegade after Doug helped me choose between the Cherokee TH I wanted and the Renegade my husband wanted me to get. I had driven the Cherokee before and loved it and had ridden in the Renegade when my husband test drove it. Doug was amazing and we really got along great with him. He had me test drive the Blue Latitude and that is what I ended up going home in. I wanted a TH but they did not have it so I got the Latitude knowing my husband could do whatever I wanted to it. We had gotten there during a rush and did not leave till 11:30PM waiting to be seen by their finance people but that was fine since we got to talk a lot with Doug.
Before I bought my Renegade on 7/20 my husband took me to a few other dealers. I will leave off the horrible service at the others and just talk about the 2 other Jeep dealers I visited before Hayes.
Neutral:
Carmax in Duluth:
Great service and super helpful. I went to look at the Dodge Rams for me and the Jeeps for my husband. They actually where nice enough to tell us to go to a Jeep dealer since there were incentives out for buying a Jeep but they could not give us those if we bought the Jeep from them. We could only get the military discount but not any of the other incentives Jeep was offering.
Now for the bad:
Mall of Georgia Chrystler Jeep Dodge, Buford, GA:
The first guy we met was rude and had horrible breath. It was also really hard to talk with him since we hardly understood him and he could not understand us. We went in after I got off work and wanted to buy 2 cars right then. He did not want to go over prices or anything. I asked about certain cars I wanted and saw online on their site. He kept saying they where sold out of all the Wranglers, only had a few Cherokees (2), and a few Renegades. When we did come down to pricing he gave us a price $7K over what it should have been and then did not want to give any discounts that where out at the moment. He then told us to just leave and come back tomorrow even though it had just started storming really bad outside. Yes, he made us leave the dealership in the middle of the monsoon and lightening because he did not want to be there at 9PM.
We went back a few days later after their manager called us apologizing and asked us to come back in. They could not do anything that day since their systems where down and they said they would have to call us back when they could finish paperwork. They never called back... We were all set to buy 2 cars yet they seemed to not want to do business with anyone.
Doug at Hayes Chrysler Jeep Dodge in Lawrenceville
After 2 months of being given the run around at other dealerships I finally got a car. By this time my husband bought a truck from a private seller so we just needed one vehicle. I bought my Renegade after Doug helped me choose between the Cherokee TH I wanted and the Renegade my husband wanted me to get. I had driven the Cherokee before and loved it and had ridden in the Renegade when my husband test drove it. Doug was amazing and we really got along great with him. He had me test drive the Blue Latitude and that is what I ended up going home in. I wanted a TH but they did not have it so I got the Latitude knowing my husband could do whatever I wanted to it. We had gotten there during a rush and did not leave till 11:30PM waiting to be seen by their finance people but that was fine since we got to talk a lot with Doug.
Before I bought my Renegade on 7/20 my husband took me to a few other dealers. I will leave off the horrible service at the others and just talk about the 2 other Jeep dealers I visited before Hayes.
Neutral:
Carmax in Duluth:
Great service and super helpful. I went to look at the Dodge Rams for me and the Jeeps for my husband. They actually where nice enough to tell us to go to a Jeep dealer since there were incentives out for buying a Jeep but they could not give us those if we bought the Jeep from them. We could only get the military discount but not any of the other incentives Jeep was offering.
Now for the bad:
Mall of Georgia Chrystler Jeep Dodge, Buford, GA:
The first guy we met was rude and had horrible breath. It was also really hard to talk with him since we hardly understood him and he could not understand us. We went in after I got off work and wanted to buy 2 cars right then. He did not want to go over prices or anything. I asked about certain cars I wanted and saw online on their site. He kept saying they where sold out of all the Wranglers, only had a few Cherokees (2), and a few Renegades. When we did come down to pricing he gave us a price $7K over what it should have been and then did not want to give any discounts that where out at the moment. He then told us to just leave and come back tomorrow even though it had just started storming really bad outside. Yes, he made us leave the dealership in the middle of the monsoon and lightening because he did not want to be there at 9PM.
We went back a few days later after their manager called us apologizing and asked us to come back in. They could not do anything that day since their systems where down and they said they would have to call us back when they could finish paperwork. They never called back... We were all set to buy 2 cars yet they seemed to not want to do business with anyone.