Hi NewBernRenegade,Just an update on my 2nd shop visit. I typed up a description of the Renegade Rumble - how to replicate it and stop it and gave it to my service agent when I arrived. They worked on the car for the morning as I waited at the dealership. After 3 hours or so they tried the same bait & switch hustle they did the last time I was there - my original service agent was ‘at lunch’ so the reinforcement lady tried to settle me up by telling me it was my tires making the sound. I didn’t even stand up and asked her (in front of other waiting customers) if my service agent had written any of the document I brought on the paper for the technicians - she said no (and started sweating lol). They ‘worked’ on the car for a few more hours, ran 2 powertrain updates, and finally admitted (on paper) that the sound was still there and they could only wait until Jeep issues a fix.
Considering Jeep hasn’t fixed this design flaw on all previous models, I wouldn’t hold your breath. I immediately started browsing the Toyota lot.
Customer care has reached out to me but I’m not expecting much - probably just some poor customer service agent that is gonna call and act surprised and concerned about the issue.
We are sorry to hear of these ongoing concerns with your vehicle. Our team understands how frustrating multiple dealership visits can be. To clarify, do you currently have an open case with Jeep Customer Care? Please send us a private message with more details.
Jeep Social Care Specialist