I cant justify purchasing something for that amount and not being able to get my money back if I am not happy with the product, does not do as advertised or will not or can not flash to my Renegade. This is bad business.
1. Our goal is to always go above and beyond to make sure our customers are happy. Because of that we offer a money back guarantee on a number of performance parts like our MADNESS GOPedal, or MADNESS MAXPower ECM and a number of other items.
2. The TCM Module is one exception. Because of how the mapping works and how the product works it is designed to marry with the VIN of the vehicle. There is no other way around that. The flasher has a built in MAP that can be used by the owner as many times as he/ she wishes. If the dealer reflashes their TCM during a regular service update the owner can simply plug his flasher back in and upload the map again. The advantage of this is the updates can be done as many times as possible in seconds (as long as it is the same vehicle).
However, to prevent one person buying the module and then flashing 5,10,20 or more Jeeps with the same module the manufacturer designs it to marry with one vehicle. This protects the manufacturer from having their work stolen and used without permission on an unlimited number of vehicles.
This is not our design, but the design of the manufacturer. We simply assist with development of the product (maps) and do not have control over how some of the features are designed. Frankly if it was our call we would do the same thing as they have and have it marry to the vehicle since a map could be easily copied and then used without permission. We do not copy other companies maps and would not want it done to us either. That is a dishonest way of doing business. It is no different than selling pirated DVDs or stolen merchandise.
Now days companies have to take steps to protect their intellectual properties otherwise they will not be in business too long.
We have personally have a number of products we designed and manufactured get copied by companies in China and sold online for a fraction of what it would actually cost us to manufacture them. Since it is out of China there is nothing we can do.
This particular item (AutoFlash) features software that took years to develop and a substantial amount of money. It is protected by the provider.
To make sure our customers are happy we go above and beyond to make sure we inform everyone before they buy this particular product of the facts and let them make their own decision. The video we made not only helps explain the product, but also informs all that watch it that if they are not 100% sure if this item is right for them to NOT buy it.
We do not want to upset a fellow enthusiast by over promising what the mod will do and then if they are not satisfied not be able to take it back.
It sounds like this item may not be right for you and that is OK. We would rather tell you to NOT buy it rather than convince you to buy it and possibly have you be upset that you can't return it.
We instead are pretty straight forward and honest about this. You will see in our posts we are actually showing you other products that we do offer a money back guarantee that you may be happier with.
That, we believe is good business, not bad as you say.
We were and continue to be upfront in how we offer the AutoFlash and to who. That is why after about a year of selling it we have had only 1, only 1 customer that has ever not been 100% satisfied with the item. No joke! One customer!
The rest have provided very positive feedback (like the video you see). At the same time we do not try to oversell it.
We hope this makes a little more sense and truly hope you look at things a bit different after this explanation.
Thank you again for your interest and support.
