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Just a quick update, today our faith in Jeep dealers has been partially restored. The dealer has agreed to collect our car, take it the 65 miles back to them and fix the problems, then return it to us, all free of charge. We look forward to once again enjoying our little Renegade.
That's great to hear. Although this has been frustrating, I am glad to hear the dealer is assisting with your concern. Keep me in the loop as far as the service appointment.

Jasmine
Jeep Social Care Specialist
 

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Dealer took the car as promised, fitted new clutch pedal switch and reset the ecu. The problems still persist and they said they need to raise a technical case with Jeep themselves, which means they need to keep the car for at least a week. :crying:
 

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They do not honor recalls!!!

This is what I received after suppling the requested documents

n Fri, Aug 23, 2019, 5:58 PM US Customer Care <[email protected]> wrote:
Dear Steven,

Thank you for allowing Jeep Customer Care an opportunity to address your concern. Our primary focus is your satisfaction.

My Name is Joshua and we appreciate your time and effort in bringing this matter to us.

Upon thorough review and consideration, we regret to inform you that your request for reimbursement has been denied due to the following reason:
- Insufficient document (repair order from the dealer)

As much as quality service is our concern, please be informed that there are certain guidelines and qualifications that we need to meet in order to grant your request.

Thank you for your utmost understanding. We look forward to your continued business with us, and we appreciate you reaching out to us today.

Sincerely,

Joshua
Reimbursement Specialist
 

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This is what I received after suppling the requested documents

n Fri, Aug 23, 2019, 5:58 PM US Customer Care <[email protected]> wrote:
Dear Steven,

Thank you for allowing Jeep Customer Care an opportunity to address your concern. Our primary focus is your satisfaction.

My Name is Joshua and we appreciate your time and effort in bringing this matter to us.

Upon thorough review and consideration, we regret to inform you that your request for reimbursement has been denied due to the following reason:
- Insufficient document (repair order from the dealer)

As much as quality service is our concern, please be informed that there are certain guidelines and qualifications that we need to meet in order to grant your request.

Thank you for your utmost understanding. We look forward to your continued business with us, and we appreciate you reaching out to us today.

Sincerely,

Joshua
Reimbursement Specialist
Insufficient documentation is a valid reason for denial. However, I find such statements in the absence of information as to what additional documentation is needed to be annoying and in fact, NOT an example of quality service.

Did they mention what documentation they needed or needed better/more legible copies of?
 

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Jesus Chrysler!!!
WTF! excuse my french but that's terrible. Maybe I should wait a couple more years until they get a little better. Person up there had their trans replaced at 34k and you couldn't even enjoy yours. Thanks for everyone's insight. They're awesome looking but I guess i'll keep my little red hatch elantra for now. it's sharp and quick for what it is. I'll just admire the look of the TH for now.
i was driving a ford cobra before i bought my first jeep (2017 jeep rene, trailhawk) i drive this jeep hard on the road, handles well, good acceleration when needed.rides softer than my cobra. i believe the trans (9 speed) has a learning curve which adapts to your driving style. handles the beach sand with no problems and walks through the snow like it isn't there. i do not recommend buying used, they are on the lot for a reason, AND i do not think you should buy earlier than 2017 models imo
not girly i am a retired navy seal, over 6 feet tall
 
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