Did you try moving the steering wheel back and forth a little?
Same here, it seems to require a specific touch oddly enough lol. Doesn't always happen though. WeirdMy key didnt' want to come out at first. After messing with it, I realized you have to finesse it out. (not even joking). After I got used to it, I haven't had any issues.
Buff any sharp edges off of your key and it will come out like it should. That's all my dealer did and it is smooth now.