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Opened the front panel about 2" but shortly afterwards it began to pour, so I tried to close the hatch. It opened all the way before trying to close. But it only tries to close not moving more than a 1/4" before retracting to fully open again.
I checked both sides of the tracks for any sign of debris yet found nothing. Tried closing it again but got the same results over and over.
Had to put a beach umbrella over the roof in order to crawl home safely without getting drenched over and over again.
Is there any way to manually close this hatch? It is my only means of transportation and if I cannot close the hatch I'll be crawling about with the blue beach umbrella atop my Jeep and loudly venting my anger to anyone curious enough to question the ridiculously dumb umbrella.
Thanks,
Angry Jim
 

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Discussion Starter #2
Finally hours later I was able to close the panel. But it sounds weak when trying to close.
First try after rain stopped, it only closed 1/2 way and would not go either way, open or close.
Now the headliner above the visors is literally dripping water. I am totally disgusted with this Jeep. This is the second time it wouldn't close on command and now I am afraid to use it at all.
 

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Ah damn. :(

I do not trust MySky at all.

The manual winder is above the middle seat rear passenger's head. Small plastic cover. You need a hex allen key, I think.


Clearing and re-greasing the rails each
side of the rear hatch is an essential twice yearly preventative
measure.

There is also a roof position reset procedure in the manual.

The cable drive motor is feable at the best of time. They already replaced one on mine after a year.

I hope you can dry out the headliner without water stains.
 

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How has your situation progressed? I had something similar happen. The my sky kept not wanting to close and eventually seized. i attached what the problem is. From the looks of it the rail clip broke. I went to the dealer today to see what it would take to fix. The parts counter thinks that the entire rail system needs to be replaced? Not looking forward to that. The bumper to bumper just ran out in january.
 

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How has your situation progressed? I had something similar happen. The my sky kept not wanting to close and eventually seized. i attached what the problem is. From the looks of it the rail clip broke. I went to the dealer today to see what it would take to fix. The parts counter thinks that the entire rail system needs to be replaced? Not looking forward to that. The bumper to bumper just ran out in january.
Have you had all your scheduled maintainence done at the dealer? If you have, maybe @JeepCares can help you?
 

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How has your situation progressed? I had something similar happen. The my sky kept not wanting to close and eventually seized. i attached what the problem is. From the looks of it the rail clip broke. I went to the dealer today to see what it would take to fix. The parts counter thinks that the entire rail system needs to be replaced? Not looking forward to that. The bumper to bumper just ran out in january.
Hi redraidersilva,
We're sorry to hear about this. Please feel free to send us a private message and we will gladly provide you with additional assistance if you plan to continue working with your dealer to address this.
Lydia
Jeep Social Care Specialist
 

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@redraisersilva,
Have you been able to fix this issue, do you happen to know the part name or number. I am in the same situation and the dealer is telling me I need to replace the entire sunroof. I think is crazy that because a small plastic clip is broken, the entire sunroof needs to be replace.
 

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@redraisersilva,
Have you been able to fix this issue, do you happen to know the part name or number. I am in the same situation and the dealer is telling me I need to replace the entire sunroof. I think is crazy that because a small plastic clip is broken, the entire sunroof needs to be replace.
I had this issue from time to time with a 2015 TH. When the mysky would start struggling to close I would open the mysky and use canned air to blow out any debris. Then use the key to manually close the mysky panel. The keyhole is located in the backseat in the middle of the roof panel. Pop the small circular plastic piece and use the provided key or an allen wrench. Mine did not come with the key so I bought a "swiss army" style wrench set and left it in the TH. I only had to do this one time and never had issues with it closing slowly or not at all again.
 

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I had this issue from time to time with a 2015 TH. When the mysky would start struggling to close I would open the mysky and use canned air to blow out any debris. Then use the key to manually close the mysky panel. The keyhole is located in the backseat in the middle of the roof panel. Pop the small circular plastic piece and use the provided key or an allen wrench. Mine did not come with the key so I bought a "swiss army" style wrench set and left it in the TH. I only had to do this one time and never had issues with it closing slowly or not at all again.
Thank you Darb1177, Unfortunately I already tried all your suggestions, the cleaning, the manual override, nothing is working. If I press the open or vent buttons, you can actually hear the rail moving back and the motor running but the roof panel does not want to budge, I suspect that the broken plastic clip I found grabs or hooks onto the mechanism of the rail in order to open. These pictures show the broken plastic piece and the rail area where I believe it broke from.
 

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Broken clip in My sky

Can you tell me if you have had this fixed? I have the same Issue and I have a 2015 Lattitude - passenger side same bracket broken. Wondering if you could tell me if you did get it fixed the cost to fix it? I had taken it in when I had the warranty and they could not find the problem, my guess is that it was starting to fail then. Than you Danielle
 

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I had a similar problem about a year ago and took it to the dealer, i left it there and they called me the next day that the track just needed lube. Have you tried that yet?


BC
2016 Anniversary Renegade
 

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Good day to all! A few days ago Ive bough trail hawk 2.4 multiair(34 000 km). Prvious owner tried to solve above mention problem through a official service, but yesterday I've found it INOP again. From my side I've sprayed WD-40 along the gutter and it's begun moving more freely. Question: Has anybody drawings of this system and what kind of lubricant can be used? I suppose it will stuck again in the first opportunity when I drive off road with a dust and a mud.
 

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How has your situation progressed? I had something similar happen. The my sky kept not wanting to close and eventually seized. i attached what the problem is. From the looks of it the rail clip broke. I went to the dealer today to see what it would take to fix. The parts counter thinks that the entire rail system needs to be replaced? Not looking forward to that. The bumper to bumper just ran out in january.
I opened my mysky and was not able to close it. It has to be mussled closed and I was too scared to open it again. It is at the dealership now and they said the entire thing needs to be replaced and parts alone will be $2,700. Does anyone have any other suggestions? Thanks!
 

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I have the stuttering MySky door now, too. I had to pull the door shut the last time, when my wife accidentally hit the open button when she meant to turn on the overhead light, I was scared that it would stay open for good.

About to schedule a maintenance appointment.

2015 model.
 

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Here's my follow-up. I booked the car into my dealer for a few things. I'm embarrassed to say that the track had a stick in it and a little bit of debris. It was cleaned out and voila.

So, get up there and clean your tracks!!
 

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Opened the front panel about 2" but shortly afterwards it began to pour, so I tried to close the hatch. It opened all the way before trying to close. But it only tries to close not moving more than a 1/4" before retracting to fully open again.
I checked both sides of the tracks for any sign of debris yet found nothing. Tried closing it again but got the same results over and over.
Had to put a beach umbrella over the roof in order to crawl home safely without getting drenched over and over again.
Is there any way to manually close this hatch? It is my only means of transportation and if I cannot close the hatch I'll be crawling about with the blue beach umbrella atop my Jeep and loudly venting my anger to anyone curious enough to question the ridiculously dumb umbrella.
Thanks,
Angry Jim
I just solved the same issue on my wife's.

Took me 7 hours of aggravation!

I took the front and rear panel off.

Hit everything in the tracks with compressed air.

Soaked everything with silicon spray from Home Depot

Wiped out the debris and caked on crap I found under and around the springs and tracks and moving parts.

Put grease on a Q-Tip and greased everything

Then it wouldn't go down the last inch!

Put all my weight on the back bar until it latched on both sides.

Then it wouldn't open again!

So I went through the re initializing process again. Voila

(re initializing process is... Hold the open button for about 30 seconds.. Let go for 3 seconds... Hit close button... Then try and open again. Worked out for me)


Also the manual /emergency close does NOT work for me. I can see the screw moving when it'd budge and inch then go back, but it wouldn't work when I tried with an allen wrench or a T25 torx
 

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Welcome to the forum Andrew Mac. Glad you got it. A 2009 Malibu did it for me with vehicles with holes in the roof. Had it fixed umpteen times only to have it soaked every time it rained. I had a real good deal on a Trailhawk Hawk recently but it had Mysky, I passed.
 
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