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New Recall Notice
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Mines not affected. 2016 75th anniversary 1.4 mt
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475 Posts
Just 3,000 recalled? That's a tiny number compared to most recalls. I can imagine seeing every warning light come on at once would freak people out.
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I have at least 4 lights on instantly yesterday, 2017 Desert Hawk fully loaded, only 4049 miles. It does not say mine is covered by this recall so we will see what happens with mine over the next few days. The dealership has no clue whats wrong with it and they forwarded it off for more info. The thing is mine was unable to drive as well and stopped my car and told me to shift into park to change my gear, then would not drive after that.
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1,322 Posts
Hi domran91,
Sorry to hear about this! If you need further assistance please don't hesitate to PM our page with your VIN, we're happy to help if needed.
Andrea
Jeep Social Care Specialist
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Status Update:
Thursday, Aug 24th: So I called and opened a case with Chrysler because with the car stalling and displaying multiple problems have me questioning if it could operate in a time of danger or if the electrical would be shorted and an air bag or something would not deploy. I was told I should receive a call back in the next 24-48 hours.
Friday, Aug 25th: So the vehicle is at the shop to get fixed, They were unable to diagnose the problem and uploaded the Datasheets to Crystler Star so the engineers could look at it.
Saturday, Aug 26th: I had not received any call backs so I called them back to see if there has been any status update. They told me the case has been escalated and they took down more information about the vehicle that did not get noted the first time. So I was told I should receive a call by Monday night.
Monday, Aug 27th: The dealership calls me and tells me that they had to reprogram the ECU on Thursday Afternoon so they erased and reconfigured it. They did testing from Thursday to Tuesday and my vehicle would be ready then as long as nothing goofy happens. So later in the day after I am off work, I realize I did not get a call from Chrysler as well so I gave them a callback and was told I will be transferred to the team that is taking care of it. I ended up getting voicemail and I left a message and decided to callback one more time because I was under the impression that I was being transferred to a person. The person informed me since I called on Saturday and it was escalated then I should have to wait two business days for a callback, well that leaves tomorrow so I wait.
Tuesday, Aug 28th: I pick up my vehicle and try to get a detailed work order on what has been fixed and what kind of testing was done. They are only able to show me the codes that were on as well as a short work order and nothing about the testing that was done. This concerns me as they initially informed me that the car was driving again on Thursday and they could not recreate the issue. So, I am a Software Engineer at an Embedded Systems Company and I realize that if they are not able to recreate the problem and build a unit test to fix it, they basically are providing a hotfix with no guarantee it is fixed. So I drive home and wait for my phone call from Chrysler a little longer before deciding to give them a callback. The same thing as the previous days, transferred to answering machine and no callback.
Wednesday, Aug 29th: Waited the entire day yet no callback, I call in and get transferred to another voice mail with no callback.
Meanwhile, I am driving this care hesitantly as they were unable to give me any information on how the car was programmed incorrectly to start, provide any testing information that they have done, they were unable to recreate the issue and properly diagnose it. The only test I was told was done have they hooked it up to a machine and ensure there was power going through out the system.
@JeepCares I will send you my VIN in a couple days if I do not receive a call back soon.
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Ummm, today is Aug 23rd chief. We all assume you don't mean a year ago.
Man we have had a serious influx of spam/bots recently.
Sent from my SM-G950U using Tapatalk
Man we have had a serious influx of spam/bots recently.
Sent from my SM-G950U using Tapatalk
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475 Posts
Weird....
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I looked at my calendar incorrectly.
Thursday 17th-Today is the correct dates, doesn't seem like I can edit it anymore sorry.
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No that's fine, but there has been a serious amount of spam recently and it got old.
Not saying that's the case here, but those days haven't happened yet and that seemed a little too much for me.
Sent from my SM-G950U using Tapatalk
Not saying that's the case here, but those days haven't happened yet and that seemed a little too much for me.
Sent from my SM-G950U using Tapatalk
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No call received Thursday 25th,
Friday 26th. I called and they said they will email my case manager to give me a call but it was late in the day so it would be next week.
Monday 28th - No call
Tuesday 29th - No call today, now messaging JeepCares my VIN to ideally get my first update.
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