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So I leased my renegade in April, a month after having it the car completely shut down in the middle of the highway. They told me the software had to be updated which I find strange considering it's a brand new car what is there to update? Then I unfortunately had a small accident in a parking lot in the beginning of June, bring he car in the a geico preferred shop and they tell me it will only take a week to fix the front bumper. Three weeks go by and they call to tell me that keep has not yet created the parts needed to fix my renegade!! How is this possible how do you sell a car that has no parts to fix it?! A month went by and I had to return my loaner through my insurance because they only cover for a month, after calling the dealership and then Chrysler themselves they refused to give me a loaner car because "it's not their fault I had an accident" it took a few days of calling and complaining to get a loaner from jeep meanwhile they are telling me they don't know how long it will take to fix my car because they don't know when parts will be created !! At this point they have had my car for about 6 weeks, I am still paying the monthly payments and they called me today saying they need the loaner back! I need help on what my options are I need out of this lease this is the most ridiculous thing I have ever dealt with its not my fault that they sold a car they cannot fix I won't continue to pay to a car I am not driving. The customer service is disgusting to take the loaner back and tell me it's no there fault I had an accident. Can anyone help me with what my options are considering jeep is no help what so ever
 

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If I am not mistaken, other than the transmission that is built in the USA, everything else is built in Italy. So parts most likely will have to be made there and shipped in. Whether it goes directly to the dealership or stored in a warehouse some where is another question. So that may explain why there are no part replacements anywhere (or quickly enough). But you may want to private message member @JeepCares and see if he can do anything.

BTW, what dealership is this?

TS
 

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Uhh you smashed th car. It actually is not the dealer's fault, and they were being nice for giving you a loaner.

Lack of parts on a brand new first model year ever car is not uncommon. Heck on my last car getting oem windshields was still a giant pita at ten years old.
 

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An accident is called an accident for a reason how is it my fault that they don't have parts to fix my car? I "smashed my car" okay and that means I should pay for it for months while it sits in a shop not being fixed how does that make any sense? And part of jeep vip is to have a loaner car when your car is in the shop so they weren't "being nice" to give me a loaner I spent a lot of money on that car the least they can do is give me a loaner while my car sits there collecting cobwebs while I continue to pay for it.
 

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Sorry, that's a shame. Not sure why they're saying no parts are available. I've read other people on here who have had fender benders, got rear ended, things like that and then got it fixed.
Probably have to wait a time for the parts to come over though but I haven't seen anyone post that they have none available period.
Of course I don't know how bad a shape yours is in or what they need to replace on it though.
 

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An accident is called an accident for a reason how is it my fault that they don't have parts to fix my car? I "smashed my car" okay and that means I should pay for it for months while it sits in a shop not being fixed how does that make any sense? And part of jeep vip is to have a loaner car when your car is in the shop so they weren't "being nice" to give me a loaner I spent a lot of money on that car the least they can do is give me a loaner while my car sits there collecting cobwebs while I continue to pay for it.
I've got to agree with raz-0 on this one. I would never expect anyone but myself to be responsible for inconveniences or costs resulting from something I did to my vehicle. Anything Jeep has done for you regarding this is above and beyond what I would expect. If this were a warranty parts failure, it would be a different story.
 

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I've got to agree with raz-0 on this one. I would never expect anyone but myself to be responsible for inconveniences or costs resulting from something I did to my vehicle. Anything Jeep has done for you regarding this is above and beyond what I would expect. If this were a warranty parts failure, it would be a different story.


You think it is ok for a major manufacturer to sell a car which apparently cant be repaired if damaged?
What if someone runs into the car, would you be responsible for that?
 

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You think it is ok for a major manufacturer to sell a car which apparently cant be repaired if damaged?
What if someone runs into the car, would you be responsible for that?
I would still be responsible for my payments and getting where I needed to be, yes. I could sue the other person or their insurance. I certainly wouldn't think to get Jeep involved.


I don't know that you can find a law where the manufacturer is obligated to provide any repair parts - other than emission or maybe safety related items.
 

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I would still be responsible for my payments and getting where I needed to be, yes. I could sue the other person or their insurance. I certainly wouldn't think to get Jeep involved.


Just throw the car away then?
Or wait an indeterminate time to have it fixed?


My wife bought a Nissan micra many years ago a couple of months after a new model came out.
A guy ran into the front of it at a junction.
It was repaired within a couple of week.
 

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Just throw the car away then?
Or wait an indeterminate time to have it fixed?
Or... pay an exorbitant cost to have it repaired within your time frame. Parts will become available if there is a market for them.
One could always buy a second vehicle and take the repair parts from that. Think of all the other spare parts that person would have on-hand!


I can understand that you are angry with the lack of repair parts for your vehicle. I can understand why you would be mad at Jeep for this. I just don't think that translates into them having to do anything about it.


Maybe it would be in Jeep's best interest to help you - in order to make you a return customer and keep you from bad mouthing the Jeep brand to everyone that will listen. That is still your prerogative and may actually get you somewhere. Good luck with that.


Before buying a Jeep, I was aware of the recent poor reliability and customer service. I bought a Jeep anyway. I knew the Renegade was a completely new model - with potential new model woes. I bought a Renegade anyway. I took my chances because I didn't want/need a Toyota Camry.
 

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Or... pay an exorbitant cost to have it repaired within your time frame. Parts will become available if there is a market for them.
One could always buy a second vehicle and take the repair parts from that. Think of all the other spare parts that person would have on-hand!


I can understand that you are angry with the lack of repair parts for your vehicle. I can understand why you would be mad at Jeep for this. I just don't think that translates into them having to do anything about it.


Maybe it would be in Jeep's best interest to help you - in order to make you a return customer and keep you from bad mouthing the Jeep brand to everyone that will listen. That is still your prerogative and may actually get you somewhere. Good luck with that.


Before buying a Jeep, I was aware of the recent poor reliability and customer service. I bought a Jeep anyway. I knew the Renegade was a completely new model - with potential new model woes. I bought a Renegade anyway. I took my chances because I didn't want/need a Toyota Camry.
same here I cant stand any of those boring cars wouldn't catch me dead in one coming from caddys I always liked different leave the econo boxes for the A to B drivers and leave the niche cars and trucks to the enthusiast
 

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Or... pay an exorbitant cost to have it repaired within your time frame. Parts will become available if there is a market for them.
One could always buy a second vehicle and take the repair parts from that. Think of all the other spare parts that person would have on-hand!


I can understand that you are angry with the lack of repair parts for your vehicle. I can understand why you would be mad at Jeep for this. I just don't think that translates into them having to do anything about it.


Maybe it would be in Jeep's best interest to help you - in order to make you a retu2rn customer and keep you from bad mouthing the Jeep brand to everyone that will listen. That is still your prerogative and may actually get you somewhere. Good luck with that.


Before buying a Jeep, I was aware of the recent poor reliability and customer service. I bought a Jeep anyway. I knew the Renegade was a completely new model - with potential new model woes. I bought a Renegade anyway. I took my chances because I didn't want/need a Toyota Camry.

I am not angry and it is not my car we are talking about.
 

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So I leased my renegade in April, a month after having it the car completely shut down in the middle of the highway. They told me the software had to be updated which I find strange considering it's a brand new car what is there to update? Then I unfortunately had a small accident in a parking lot in the beginning of June, bring he car in the a geico preferred shop and they tell me it will only take a week to fix the front bumper. Three weeks go by and they call to tell me that keep has not yet created the parts needed to fix my renegade!! How is this possible how do you sell a car that has no parts to fix it?! A month went by and I had to return my loaner through my insurance because they only cover for a month, after calling the dealership and then Chrysler themselves they refused to give me a loaner car because "it's not their fault I had an accident" it took a few days of calling and complaining to get a loaner from jeep meanwhile they are telling me they don't know how long it will take to fix my car because they don't know when parts will be created !! At this point they have had my car for about 6 weeks, I am still paying the monthly payments and they called me today saying they need the loaner back! I need help on what my options are I need out of this lease this is the most ridiculous thing I have ever dealt with its not my fault that they sold a car they cannot fix I won't continue to pay to a car I am not driving. The customer service is disgusting to take the loaner back and tell me it's no there fault I had an accident. Can anyone help me with what my options are considering jeep is no help what so ever
its a new model not a redesign!!! the first year is always rough and parts sometimes take longer does not mean it wont get fixed It just would take more time then a car with parts readily available depending on where they come from I remember years ago a lot of the jap companies like Toyota had to send parts from japan before they had warehouses here in the US my friend had a 4runner and took 2 months to get a back windshield!!!
 

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Someone hit my renny while parked on the street (7/27/2015). Called Geico, the following day was on the repair shop with my rental suv waiting. It took them 10 working days to get it done (parts wait, 7 working days), replacing right front fender (+ paint job), right front fender molding, front bumper cover fascia.
 

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What does that have to do with it?
it has a lot to do with it u want proven reliability and no worries stick to what everybody else buys Honda this Toyota that and you'll get a proven package even though its dated tech and boring but the majority that just wants a car for point A to B and does not even know or want to know about its features its perfect that's the average buyer in the US not enthusiasts now if want something different like luxury cars and niche models like jeeps corvettes mustangs caddys and others expect problems because there not proven old tech like in those boring econo cars there always pushing the envelope as most new features like our 9 SPD tranny come to luxury cars sport cars and niche ones like jeep before the boring ones

like my real estate broker whos was a former Honda salesman says I buy Honda only not because there different but because they just work well there you go!!!
 

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it has a lot to do with it u want proven reliability and no worries stick to what everybody else buys Honda this Toyota that and you'll get a proven package even though its dated tech and boring but the majority that just wants a car for point A to B and does not even know or want to know about its features its perfect that's the average buyer in the US not enthusiasts now if want something different like luxury cars and niche models like jeeps corvettes mustangs caddys and others expect problems because there not proven old tech like in those boring econo cars there always pushing the envelope as most new features like our 9 SPD tranny come to luxury cars sport cars and niche ones like jeep before the boring ones

like my real estate broker whos was a former Honda salesman says I buy Honda only not because there different but because they just work well there you go!!!
I do not believe we were discussing reliability.
 
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