[Maxine Jasko]

I ordered my Renegade with a MySky early May, they told me about 6-8 weeks MAX if I wanted the MySky....
I am reading other forums about orders being stopped for 2015. I call my dealership each week asking for an update and he knows nothing. I understand the MySky is what is delaying it, but Jeep has no date to when they'll be ready? Imgetting extremely impatient, and annoyed.

 

[mudcatca]

Have you tried online chat with Jeep Customer Service? I find they get information 3-4 days, sometimes a full week, before our dealer does.

 

[Eeyore1839]

I placed my order for Trailhawk without MySky at the end of May, my dealer just emailed me the other day saying that 2015 production has stopped and my order will be 2016 model and it will be another 60 days wait

 

[Maxine Jasko]

That is absolutely insane, no? I'll have to cancel my order if that is the case, I can't wait another 60 days. I really love the car, but I mean this is ridiculous no?

 

[Maxine Jasko]

Have you tried online chat with Jeep Customer Service? I find they get information 3-4 days, sometimes a full week, before our dealer does.

Ill have to try that, I hope I get some information out of them ! Thanks, I will let you know how it goes!

 

[Foobar]

I ordered my Renegade with a MySky early May, they told me about 6-8 weeks MAX if I wanted the MySky....
I am reading other forums about orders being stopped for 2015. I call my dealership each week asking for an update and he knows nothing. I understand the MySky is what is delaying it, but Jeep has no date to when they'll be ready? Imgetting extremely impatient, and annoyed.

Whoever told you 6-8 weeks was wrong. Dealers were instructed to tell special order customers that they could wait up to 16 weeks.

Mine came in at around 10.

Get the Vehicle Order Number (VON) from your dealer, then contact Jeep Cares from the Jeep.com website either online chat or phone, provide them your VON and any additional information to identify yourself and they'll tell you what the status is.

If your dealer doesn't have a VON available, then I hate to break it to you, but your Jeep order didn't get submitted by the dealer.

 

[Maxine Jasko]

Whoever told you 6-8 weeks was wrong. Dealers were instructed to tell special order customers that they could wait up to 16 weeks.

Mine came in at around 10.

Get the Vehicle Order Number (VON) from your dealer, then contact Jeep Cares from the Jeep.com website either online chat or phone, provide them your VON and any additional information to identify yourself and they'll tell you what the status is.

If your dealer doesn't have a VON available, then I hate to break it to you, but your Jeep order didn't get submitted by the dealer.

I am going to contact my dealer tomorrow, and tell him all that I've learned on this forum. So, if he doesn't have a VON number for me, it is not in process, correct? Its already been 6 weeks, so I assume I would have a VON. I will update you tomorrow on my phone call.

 

[Hdreserve]

I am going to contact my dealer tomorrow, and tell him all that I've learned on this forum. So, if he doesn't have a VON number for me, it is not in process, correct? Its already been 6 weeks, so I assume I would have a VON. I will update you tomorrow on my phone call.

My understanding it that when a VON gets assigned, that means that your order has been submitted AND been accepted into the system from the other end. I have heard of some orders being "placed" by the dealership, but if it is not accepted into the system, then VON is not assigned & order not actually placed. At least this is what was explained to me....

 

[toohappytocare]

My understanding it that when a VON gets assigned, that means that your order has been submitted AND been accepted into the system from the other end. I have heard of some orders being "placed" by the dealership, but if it is not accepted into the system, then VON is not assigned & order not actually placed. At least this is what was explained to me....

Yes, this ^ is what happened to me. I "ordered" it at the dealer, put down a deposit. When I went back a few days later, they said they've been looking within 500 miles and can't find the one I want. No sh!+. The one I want hasn't been built yet. In Italy. Please order it. Oh, we can't place orders. Took my money back and went to a different dealer who could actually place an order. Apparently, some dealers can and some cannot.

Just called Jeep, and I'm G!!! Trim, baby! Might actually have it by Labor day!

 

[Hdreserve]

Yes, this ^ is what happened to me. I "ordered" it at the dealer, put down a deposit. When I went back a few days later, they said they've been looking within 500 miles and can't find the one I want. No sh!+. The one I want hasn't been built yet. In Italy. Please order it. Oh, we can't place orders. Took my money back and went to a different dealer who could actually place an order. Apparently, some dealers can and some cannot.
Just called Jeep, and I'm G!!! Trim, baby! Might actually have it by Labor day!

Sweet!!! And to anyone reading this forum... IF you Special Order... Ask for a VON up front when ordering!!!! I had mine the same day I ordered!! (I also knew to ask, so they were aware I knew what I was talking about... no leeway for games)!

 

[StyxClassic]

No online/1-800 updates for Canada

Whoever told you 6-8 weeks was wrong. Dealers were instructed to tell special order customers that they could wait up to 16 weeks.

Mine came in at around 10.

Get the Vehicle Order Number (VON) from your dealer, then contact Jeep Cares from the Jeep.com website either online chat or phone, provide them your VON and any additional information to identify yourself and they'll tell you what the status is.

If your dealer doesn't have a VON available, then I hate to break it to you, but your Jeep order didn't get submitted by the dealer.

Unfortunately if you're in Canada the Jeep contact people will tell you they don't have the same system as they do in the US to look up your order. They will just direct you back to your dealership. When I called they suggested talking to the Service Manager at the dealership. If anyone found a better Canadian resource I'd love to hear about it.

 

[StyxClassic]

I ordered my Renegade with a MySky early May, they told me about 6-8 weeks MAX if I wanted the MySky....
I am reading other forums about orders being stopped for 2015. I call my dealership each week asking for an update and he knows nothing. I understand the MySky is what is delaying it, but Jeep has no date to when they'll be ready? Imgetting extremely impatient, and annoyed.

Ordered my Trailhawk with MySky and hitch package in early June and was told 3 months.

 

[Hdreserve]

Unfortunately if you're in Canada the Jeep contact people will tell you they don't have the same system as they do in the US to look up your order. They will just direct you back to your dealership. When I called they suggested talking to the Service Manager at the dealership. If anyone found a better Canadian resource I'd love to hear about it.

See this thread:

Quote:
Originally Posted by toaster5
I'm having such a hard time reaching the dealer. Terrible customer service I am experiencing right now. Is there someone at Chrysler Canadian here I can discuss this with?
toaster5,

Hey there, myself and Wes are available to Canadian customers here on the forum and are happy to help out any way we can.

Please keep an eye on your PM inbox.

Dave P.
Top Care Specialist
FCA Canada

You can PM JeepCACares & they can look into it for you....

 

[Maxine Jasko]

Yes, this ^ is what happened to me. I "ordered" it at the dealer, put down a deposit. When I went back a few days later, they said they've been looking within 500 miles and can't find the one I want. No sh!+. The one I want hasn't been built yet. In Italy. Please order it. Oh, we can't place orders. Took my money back and went to a different dealer who could actually place an order. Apparently, some dealers can and some cannot.

Just called Jeep, and I'm G!!! Trim, baby! Might actually have it by Labor day!

That is crazy, I am waiting for my dealership to give me a call back. When did you finally get to order it ?

 

[Maxine Jasko]

Sweet!!! And to anyone reading this forum... IF you Special Order... Ask for a VON up front when ordering!!!! I had mine the same day I ordered!! (I also knew to ask, so they were aware I knew what I was talking about... no leeway for games)!

FINALLY GOT MY VON #. Supposedly its in JB stage? Any idea what that is?

 

[Hdreserve]

FINALLY GOT MY VON #. Supposedly its in JB stage? Any idea what that is?

JB = Just Built..... "awaiting any pending options to be added" (never have fully understand what that part actually means) Mine sat in JB over a month & I kept getting told that it was awaiting options to be added..... I didn't order any that would have to go on after it was built, so I think it was just awaiting shipping that whole time.

 

[Maxine Jasko]

JB = Just Built..... "awaiting any pending options to be added" (never have fully understand what that part actually means) Mine sat in JB over a month & I kept getting told that it was awaiting options to be added..... I didn't order any that would have to go on after it was built, so I think it was just awaiting shipping that whole time.

Oh, okay. Well thank you so much for all the help! Ill keep everyone updated on when I finally get my Renegade!

 

[mudcatca]

JB = Just Built..... "awaiting any pending options to be added" (never have fully understand what that part actually means) Mine sat in JB over a month & I kept getting told that it was awaiting options to be added..... I didn't order any that would have to go on after it was built, so I think it was just awaiting shipping that whole time.

I wanted to give you a public "thank you" for putting something in another post about using Milous's tracking system -- I just signed up for that, $29.95 seems cheap for the service provided in knowing more info about the actual status of a special order.

Awesome stuff, & I hope since we're both on the San Diego port side of the country, that my TH & wife's Limited are on the same boat as yours fingers crossed

 

[mudcatca]

Nope. Just got the update, mine's stuck in Belgium

Date ordered: 04/19/2015
Current Status: JB
D1 status date: N/A
Estimated delivery: N/A
Built - Pending Inspection: (I) 05/09/2015 Hour 00
Ship To Body Vendor (JB) 05/11/2015 06:36 AM CDT Melfi Assembly, IT
Vessel Departure 315 05/14/2015 03:36 PM CDT Salerno, IT
Vessel Arrival 315 05/28/2015 02:00 AM CDT Antwerp Port, BE

Edit: Atwerp, Belgium... hmmm, stuck there since 5/28?

Edit2: ah, here's an article that sort of explains why --> http://www.automotivelogisticsmagaz...roduces-direct-services-between-europe-and-us

 

[Maxine Jasko]

Nope. Just got the update, mine's stuck in Belgium

Date ordered: 04/19/2015
Current Status: JB
D1 status date: N/A
Estimated delivery: N/A
Built - Pending Inspection: (I) 05/09/2015 Hour 00
Ship To Body Vendor (JB) 05/11/2015 06:36 AM CDT Melfi Assembly, IT
Vessel Departure 315 05/14/2015 03:36 PM CDT Salerno, IT
Vessel Arrival 315 05/28/2015 02:00 AM CDT Antwerp Port, BE

Edit: Atwerp, Belgium... hmmm, stuck there since 5/28?

Edit2: ah, here's an article that sort of explains why --> http://www.automotivelogisticsmagaz...roduces-direct-services-between-europe-and-us

Now, how did you get all that information?