Nobody knows anything?

9379 Views 30 Replies 9 Participants Last post by JeepCACares, Jul 9, 2015

Maxine Jasko

Discussion Starter · Jul 5, 2015

I ordered my Renegade with a MySky early May, they told me about 6-8 weeks MAX if I wanted the MySky....
I am reading other forums about orders being stopped for 2015. I call my dealership each week asking for an update and he knows nothing. I understand the MySky is what is delaying it, but Jeep has no date to when they'll be ready?

Imgetting extremely impatient, and annoyed.

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StyxClassic

· #11 · Jul 6, 2015

No online/1-800 updates for Canada

Foobar said:
Whoever told you 6-8 weeks was wrong. Dealers were instructed to tell special order customers that they could wait up to 16 weeks.

Mine came in at around 10.

Get the Vehicle Order Number (VON) from your dealer, then contact Jeep Cares from the Jeep.com website either online chat or phone, provide them your VON and any additional information to identify yourself and they'll tell you what the status is.

If your dealer doesn't have a VON available, then I hate to break it to you, but your Jeep order didn't get submitted by the dealer.

Unfortunately if you're in Canada the Jeep contact people will tell you they don't have the same system as they do in the US to look up your order. They will just direct you back to your dealership. When I called they suggested talking to the Service Manager at the dealership. If anyone found a better Canadian resource I'd love to hear about it.

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StyxClassic

· #12 · Jul 6, 2015

Maxine Jasko said:
I ordered my Renegade with a MySky early May, they told me about 6-8 weeks MAX if I wanted the MySky....
I am reading other forums about orders being stopped for 2015. I call my dealership each week asking for an update and he knows nothing. I understand the MySky is what is delaying it, but Jeep has no date to when they'll be ready? Imgetting extremely impatient, and annoyed.

Ordered my Trailhawk with MySky and hitch package in early June and was told 3 months.

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StyxClassic

· #30 · Jul 9, 2015

Hdreserve said:
See this thread:

Quote:
Originally Posted by toaster5
I'm having such a hard time reaching the dealer. Terrible customer service I am experiencing right now. Is there someone at Chrysler Canadian here I can discuss this with?
toaster5,

Hey there, myself and Wes are available to Canadian customers here on the forum and are happy to help out any way we can.

Please keep an eye on your PM inbox.

Dave P.
Top Care Specialist
FCA Canada

You can PM JeepCACares & they can look into it for you....

This is fantastic, thank you so much! I hadn't seen this thread yet.

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