[veperez_landarch]

good morning. I have a 2018 jeep renegade and recently the radio started acting odd. First it would switch from satellite to FM independently. Then it started to change between preset radio stations randomly. The culmination of the meltdown happens when Bluetooth connects to my telephone. It randomly would call people on the missed call list in rapidfire succession. The display would become in operable to address any of these issues due to the rapid change of commands. As the day went on each nuisance became a headache. (I have videos if anyone wants to see it in action!)

I called SiriusXM to ask what I needed to do to the radio. After a long conversation that ended nowhere in resolving the issues, I was directed to take the vehicle to the dealership for a hard boot.

now the dealer ship is he’s wanting to replace the entire radio system at the tune of $2000. Has anyone had any other issues such as this? What were you able to determine. What is a full radio replacement required?

With the vehicle only being three years old (purchased in July 2018) how is this an acceptable? When will believe the radio would last a few more years than three. When I originally purchased a vehicle in 2018, my statement to the sales person was my biggest concern being that there was so much riding on the electrical components and digital technology. And here I am, three years later with that very issue staring me in the face.

Anybody have some good advice for a frustrated jeep owner?

 

[cobravip55]

Yes I have. Same year. Replaced 3 times. Radio has warranty for 2 yrs when replaced. Still waiting for answers. Now Tgey tell me it’s Chrysler with updating the radio

 

[JeepCares]

Yes I have. Same year. Replaced 3 times. Radio has warranty for 2 yrs when replaced. Still waiting for answers. Now Tgey tell me it’s Chrysler with updating the radio

Hi cobravip55,

We can imagine the frustration this causes! We're happy to learn additional details about your radio concerns. Feel free to send us a message any time if you need support.

Steph
Jeep Cares

 

[cobravip55]

good morning. I have a 2018 jeep renegade and recently the radio started acting odd. First it would switch from satellite to FM independently. Then it started to change between preset radio stations randomly. The culmination of the meltdown happens when Bluetooth connects to my telephone. It randomly would call people on the missed call list in rapidfire succession. The display would become in operable to address any of these issues due to the rapid change of commands. As the day went on each nuisance became a headache. (I have videos if anyone wants to see it in action!) I called SiriusXM to ask what I needed to do to the radio. After a long conversation that ended nowhere in resolving the issues, I was directed to take the vehicle to the dealership for a hard boot. now the dealer ship is he’s wanting to replace the entire radio system at the tune of $2000. Has anyone had any other issues such as this? What were you able to determine. What is a full radio replacement required? With the vehicle only being three years old (purchased in July 2018) how is this an acceptable? When will believe the radio would last a few more years than three. When I originally purchased a vehicle in 2018, my statement to the sales person was my biggest concern being that there was so much riding on the electrical components and digital technology. And here I am, three years later with that very issue staring me in the face. Anybody have some good advice for a frustrated jeep owner?

I had this issue for 2 years. Radio was under warranty. 3 radios been replaced and Tgey tell me it’s a software issue. Tgey are waiting for an update so I contacted Chrysler and he said we have no updates available for your radio. I have the same jeep you do 2018 jeep renegade so now Chrysler’s trying to keep in contact with the dealership to see what can be done I told him I’m ready to just pull this radio out and get one on my own that’ll work.