[Spudster]

The actual recall notice is at static.nhtsa.gov/odi/tsbs/2021/MC-10187101-9999.pdf print that off and show that to your dealer.

 

[Cheapjeep2]

Will do, we're taking to another dealer. They agreed what we were told didn't sound right and that they would do a series of three tests.

 

[Spudster]

we have

If you took a copy of the notice and showed it to your dealer then contract FCA directly to let them know the problem. Or try a different dealer

 

[JeepCares]

So I just did this as well. Took the dealer, in Carrollton, GA. Did the 1500 mile test and it lost a quarter, see picture for the level. Dealer said it was fine and for them to do anything there shouldn't be any oil on the dip stick which seems like total BS now. We took a picture before we went in cause I don't trust dealers. Should I find another dealer?my next steps, as this is not right, try a different dealer?

Hi Cheapjeep2,
Please feel free to contact us via private message if you need any assistance regarding your recall. What we can do is escalate a case on your behalf so that one of our Case Specialists could work alongside your dealer to find a potential solution to the concerns you’re currently experiencing.

Rob
Jeep Cares

 

[Spudster]

Hi Cheapjeep2,
Please feel free to contact us via private message if you need any assistance regarding your recall. What we can do is escalate a case on your behalf so that one of our Case Specialists could work alongside your dealer to find a potential solution to the concerns you’re currently experiencing.

Rob
Jeep Cares

You need to have a serious talk with some of these dealers. They are giving Jeep a bad name and are losing you customers.

 

[Skimpin]

Do you still have to be under warranty if you were to qualify for a new motor because of oil burn?

 

[JeepCares]

Do you still have to be under warranty if you were to qualify for a new motor because of oil burn?

Hi Skimpin,
A Customer Satisfaction Notification (CSN) is preventive in nature and involves warranty or customer satisfaction issues that are non-safety related. Stellantis will correct the problem, at no charge, even if the vehicle is out of warranty and you are not the original owner.

Rob
Jeep Cares

 

[Wanta68cuda]

Well, for starters according to the picture you’re already at nearly 2qts at 1500 miles and you qualify for the replacement! I had big issues with my testing also just read the beginning of this thread for that story. In the end after 3 separate test and making a big scene at the dealership I finally got a legit test and my engine replaced! So stand your ground with them and force they’re hand. Flat out tell them you don’t believe they did the test correctly and want it done again and you want to be there when it’s done so there’s no he said he said issues! Take pictures before you get there and while you’re there doing it!!!! Because this is happening to people that are either not aware or are just not saying anything about it! If you feel like going somewhere else go to Cartersvillle, Ga at Robert Loehr they changed they’re policy on customers being back there for this test to them being there due to my experience with this issue.

 

[Spudster]

The test is to run for 1500-1700 miles. Thet information is in the W80 bulletin.

 

[Wanta68cuda]

Do you still have to be under warranty if you were to qualify for a new motor because of oil burn?

Nope, mine had 135k on it and we’ll out of warranty and was replaced. It’s a engine recall and warranty and mileage don’t matter due to faulty design.

 

[Wanta68cuda]

The test is to run for 1500-1700 miles. Thet information is in the W80 bulletin.

You’re right my mistake it was a halfway test I edited it for correction! Thanks

 

[Spudster]

Nope, mine had 135k on it and we’ll out of warranty and was replaced. It’s a engine recall and warranty and mileage don’t matter due to faulty design.

It is not a recall. It is a Customer Satisfation Alert. Didn't matter the milage or what the dealer told you, it IS supposed to be 1500-1700 miles. I won't argue with your any more, I have family that works for FCA.

 

[Mud Pie]

This Fathers Day we all met at my stepfathers house. He has 4 boys, one of which works for Jeep. When he saw my Renegade, he said, "You bought a Renegade ? On behalf of Jeep, I'm sorry.". Then he asked if I was going through the oil test. I said yeah, the W80 consumption test, doing it right now. He said good luck. I said I may be getting a new engine out of this, he repeated, good luck.

I told him that the Renegade will end up being an embarrassment to Jeep and have the reputation that the Ford Pinto has. In the future people will chuckle when you say you once owned a Renegade, doesn't matter that it's the 2.4 engine, they'll only remember the word "Renegade". I laughed, he didn't.

 

[Wanta68cuda]

It is not a recall. It is a Customer Satisfation Alert. Didn't matter the milage or what the dealer told you, it IS supposed to be 1500-1700 miles. I won't argue with your any more, I have family that works for FCA.

Didn’t realize that we were arguing. I believe I said that you were right and that I edited my post. And I’m pretty sure that I said thank you for the correction. I don’t believe I said anything about FCA I’m pretty sure that I mostly complained about dealerships handling the of the process. I called it a recall because that’s what the dealership called it.

 

[Cheapjeep2]

You need to have a serious talk with some of these dealers. They are giving Jeep a bad name and are losing you customers.

Hello,

Well I took my Renegade to another dealer today that was on top of things and we've started the first of 3 tests. Apparently the other dealer didn't even register the 1st test towards the VIN or recall. So hopefully Newnan Chrysler Jeep in Newnan, GA will get it sorted.

Thanks

 

[Kewrock]

I am forever telling members to stop using abbreviations and acronyms.

Jeepcares, I know you care but instead of Google being my friend and answering my questions ( and others that won't search) would it be too much of an inconvenience to inform the members that are not educated but want to learn what the initials mean? ie W84, PCM, TCM.

All of the members should take note that if using any abbreviations then at least provide a single explanation of it's meaning and then carry on with that same abbreviation.

Please don't make me recall a time when a message was passed to the Fire Control room which only consisted of abrreviations. You guys did not like it in a previous post and won't like it again.

Why is it too much of a hardship to clearly state for all members what your abbreviation means? Laziness or superiority of intelligence springs to mind to make us all feel like dummies.

LoL! Hey PuddleSplasher. I'll bet you're one of those difficult OCD stickler kind of people. A real barrel of laughs at parties.
Oh, and OCD is short for Obsessive Compulsive Disorder. They have medications that'll clear that right up.

 

[Kewrock]

So if the vehicle fails the consumption test three times after the firmware update, they'll replace the long block (engine assy). That sounds like a horror show to me. Opening a huge can of worms, with more problems down the road.

To replace the long block, literally everything has to come out of that engine compartment. Electronics and a myriad of connectors, vacuum hoses, emissions pumps, A/C, fuel injectors, intake manifold, exhaust manifold, pulleys and belt etc, etc.

The chances of the truck coming out "like new" are next to nil. The truck will never be the same. It might seem OK for a while. But problems will inevitably arise.

I worked for Ford back in the 90's. We had a problem with head gaskets the 3.8L engines in just about V6 Thunderbird and Windstar on the road for 2 years. A lot of those cars were never "like new" after being fixed. They were plagued with temperature problems, emissions, electrical issues and sloppy engine compartments. And this Jeep job will be 10x more involved.

My 2017 Jeep has the consumption issue. It only has 13k miles and was already at the dealer for the issue a few years ago, before they formally acknowledged the issue. I was told, it's normal for the thin 0W oils. Knowing about cars and reading about the situation (it's not just a FMC problem), It seemed reasonable to me. Blame the Gov't for requiring unattainable fuel economy, saddled with tons of emissions controls. Hence, 0W low resistance oils that are watery thin.

My jeep is no longer covered under B2B warranty. I have a year left on the powertrain. I am NOT having the engine replaced. Because when I start having non-engine related problems, after everything under the hood has been disassembled and tampered with at some point. It's going to cost a fortune.
I'd rather just feed it some oil every few hundred miles. Less headaches in the long run.

 

[JustinC1431]

My jeep is no longer covered under B2B warranty. I have a year left on the powertrain. I am NOT having the engine replaced. Because when I start having non-engine related problems, after everything under the hood has been disassembled and tampered with at some point. It's going to cost a fortune.
I'd rather just feed it some oil every few hundred miles. Less headaches in the long run.

Your car, your choice. If a certified mechanic who works almost exclusively on FCA products (Jeep Mechanic) can't manage to do a long block replacement, they shouldn't be working there. These 2.4l engines are in several different vehicles across the FCA family. Mechanics have had their hands on them for years at this point. If you're not comfortable with the swap, don't do it. But from the feedback I've seen on this forum, they seem to be doing just fine with them.

 

[randyr5]

Personally I havent experienced that problem. Its been 2 years since I bought my TH and I have not had to add oil ever. I read about that problem and kept a close eye on the oil level. So Im a little apprehensive about letting someone mess with that...

I'm in the same boat. 2015 2.4L that uses virtually no oil between changes. My fear is that the recall re-programming will mess that up somehow..

 

[JaysJeep]

Consumers beware of dishonest dealerships when taking your jeep's in for this test! I took my 2015 Renegade in for this consumption test at Robert Loehr Chrysler Dodge Jeep ect. for the first time they had me bring it in at 2300 miles and it was 2qt. low on oil. So they decided they made a mistake with the mileage and wanted to do it again at 1500. Now mind you this test is supposed to be a half way between oil change test. The owners manual states oil change every 5000 miles so the test was done correctly the first time. So I take it back in today for the same test and I make sure to check it before I get there and again it's 2qt. low so I know there's a problem with it. At the dealership stated above the tech takes it to the bake does his "CHECK" and brings it back. I ask the service writer how was it because I know it was again 2qt low bringing it back in. He tells me it was within normal range! WTF!!! You mean to tell me that it being 2qt low is normal at 1500 miles??? There's no way that's normal. So he decides to read the recall in front of me and it plainly states at the add mark or a little below is normal not 2qt low. So we walk out to the car and he checks the oil in front of me and say's see just a 1qt low..... WTF????? I told him that his lying tech put oil in it because that oil was no longer black now it's clean and that his service department was bunch of unethical lying cheat's!!! So I apparently have the 8th wonder of the world with a car that can make it's own oil. Not only that they keep changing how they're doing the test from 2300miles to now 1500. Now this has turned into a he said he said situation so I told him he was going to do it again because someone in this room is lying and I know I'm not and that I will be there when the tech checks it with video in hand because video doesn't lie people do!!! He reluctantly agreed and now we'll see what happens!
If anyone else has taken they're car in for this test and was told that nothing was wrong and you know that your car has been having this issue. You better do it again and watch them do the test because obviously not all dealership service department's are honest and one's like this one is reflecting on all of them!!! I'm not saying that they're being told to do this buy Chrysler/Fiat to get out of replacing the engines because it sure looks like it! But if they are they're will be a class action lawsuit in the future for this dishonesty. So if anyone from the corporation accidentally reads this you should do yourself a favor and make a phone call to this dealership before this becomes headline news because it's headed there fast!!!!

I just had them do the same thing to me. Except I checked it before I went, took a pic and they didn’t take it in the back to check it. He checks it with his back covering what he is doing. A few min later they tell me I’m all done the level is within normal range! When I checked it was way below the grated area! I was below the area completely where the oil should be within by about 2 quarts almost! Then I try to check you it front of him now and he grabs the stick from me and says it’s “at the line” pointing at the bottom of the grated area, the oil needs to be within that grated area at the very least right?? He said if it’s at that line it’s fine, below it it would not be and asks if I want him to put oil in it! Mind you it wasn’t even at the line either he was lying to my face and said he “is the technician”! 1500-1600 miles and I’m below the grated area?? Like I shouldn’t even being driving it with the oil that low right? And mind you he checked it hot. It was below the dang area completely just 5 minutes after I drove far when I tried to check it in front of him! I swear it looked like he tried to smear the stick too when he grabbed it from me!