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59 Posts
This was one of the worse dealership sales experience I've ever had. I was in the market for a Jeep Renegade. I made an online inquiry for a 2017 Jeep Renegade Desert Hawk that they had in their inventory. I spoke with their internet sales guy letting him know that I was interested in that particular vehicle. I explained to him that I liked the pricing and asked him emailed me an official quote on a worksheet with the out-the-door price, including any tax and license fees to me so I can just drive out to them and sign the contract the following day. I explained to him on the phone several times that I prefer to get the final price agreed upon first over the phone or via email before I will make the trip out to them. All the time I spent with him on the phone, I never even haggled or bargained with him on the advertised sale price. I was about to buy a vehicle from him without even seeing it in person nor test driving it. I've already done all my research prior to all of this and have test driven the same vehicle at another dealership before. I waited until almost the end of the work day and I still haven't received any official final price breakdown on a worksheet in the email.
...get your popcorn ready for what happens next
He finally calls me back again in the early evening and asked when I can come to them and sign the contract. I told him I'm not going to waste my time to drive out to them without seeing an itemized worksheet first. He then finally proceeded to give me the breakdown over the phone (red flag went up at this point). He reiterated to me the net price that was listed on their website, taxes, licensing fees, doc. fees, and finally a Pro Package fee for $995. I stopped him and asked what the hell is a Pro Package?? I never agreed to add that to the vehicle nor was it ever mentioned to me during our past few conversations. He explained to me the Pro Package consisted of "wheel locks, cleardoor edge guards,exterior xzylon (a fancy name for "paint protection", which in turn is a simple wax/sealant and Nitrogen in the tires (LMAO)". He then proceeded to sell me how great this "paint protection" is, "water and dirt will just roll off the paint!". I almost started laughing at him over the phone. I finally had to stop him from talking about this. I told him I'm not paying for this Pro Package. He says to me that this Pro Package has already been done to all the vehicles on their lot and they can't remove the "paint protection". At this point, I couldn't believe what I was hearing from this guy, who at first, I thought were on the same page as I. He says this Pro Package was mandatory on all of the cars they sell. I've never heard of any mandatory dealer installed accessories before from any dealerships. From my experience of buying new cars in the past, any dealer installed accessories are always optional. I understand almost all dealers will try and make some extra profits on the back end by selling extended warranties, Lojack, pre-paid maintenance, "paint protection" (again, don't ever buy this), cloth protection (another waste of $$$), etc. So when he told me about their mandatory Pro Package add-on at the last minute as I was ready to let him know I'll be at the dealership the next morning to sign the contract, I finally couldn't keep my cool. I said to him there is no way I'm paying for this add-on, especially when it was never disclosed to me previously or was it ever mentioned on their website listing for this vehicle. At this point, he sort of admitted to me that's how the dealership make up for some of the discounts they are offering. Let's just say I was stupid enough to pay for this add-on, how do I know that the "paint protection" was even applied onto the Jeep? How can I check if the tires are inflated with nitrogen? How much are wheel locks and cleardoor edge guards? $20 tops? I know why this dealer chose to tack on this BS add-on to their sales, half of these things are intangible. No one will be able to verify whether or not it was even done to the Jeep in the first place. I told him I was ready to walk out on the deal if he doesn't take this extra $995 off. I can easily just custom order a vehicle from the factory and not pay this dealer add-on fee. He told me he didn't want to lose me as a customer and will talk to his GM about removing this fee. He calls me back the next morning and said they can't remove the $995 AND someone else is interested in the same vehicle that evening. And if I want the vehicle, I should go down there before the next guy. Really? that's how they're going to play this? It's really too bad some dealers like this one has to be so dishonest, not forthcoming, and pull a bait-n-switch on someone who was ready to buy the the vehicle on the spot. They lost a sale that was going to be one of easiest ever. I rather give my money to some other dealer who is more forthcoming even if I end up paying a little more.
...get your popcorn ready for what happens next
He finally calls me back again in the early evening and asked when I can come to them and sign the contract. I told him I'm not going to waste my time to drive out to them without seeing an itemized worksheet first. He then finally proceeded to give me the breakdown over the phone (red flag went up at this point). He reiterated to me the net price that was listed on their website, taxes, licensing fees, doc. fees, and finally a Pro Package fee for $995. I stopped him and asked what the hell is a Pro Package?? I never agreed to add that to the vehicle nor was it ever mentioned to me during our past few conversations. He explained to me the Pro Package consisted of "wheel locks, cleardoor edge guards,exterior xzylon (a fancy name for "paint protection", which in turn is a simple wax/sealant and Nitrogen in the tires (LMAO)". He then proceeded to sell me how great this "paint protection" is, "water and dirt will just roll off the paint!". I almost started laughing at him over the phone. I finally had to stop him from talking about this. I told him I'm not paying for this Pro Package. He says to me that this Pro Package has already been done to all the vehicles on their lot and they can't remove the "paint protection". At this point, I couldn't believe what I was hearing from this guy, who at first, I thought were on the same page as I. He says this Pro Package was mandatory on all of the cars they sell. I've never heard of any mandatory dealer installed accessories before from any dealerships. From my experience of buying new cars in the past, any dealer installed accessories are always optional. I understand almost all dealers will try and make some extra profits on the back end by selling extended warranties, Lojack, pre-paid maintenance, "paint protection" (again, don't ever buy this), cloth protection (another waste of $$$), etc. So when he told me about their mandatory Pro Package add-on at the last minute as I was ready to let him know I'll be at the dealership the next morning to sign the contract, I finally couldn't keep my cool. I said to him there is no way I'm paying for this add-on, especially when it was never disclosed to me previously or was it ever mentioned on their website listing for this vehicle. At this point, he sort of admitted to me that's how the dealership make up for some of the discounts they are offering. Let's just say I was stupid enough to pay for this add-on, how do I know that the "paint protection" was even applied onto the Jeep? How can I check if the tires are inflated with nitrogen? How much are wheel locks and cleardoor edge guards? $20 tops? I know why this dealer chose to tack on this BS add-on to their sales, half of these things are intangible. No one will be able to verify whether or not it was even done to the Jeep in the first place. I told him I was ready to walk out on the deal if he doesn't take this extra $995 off. I can easily just custom order a vehicle from the factory and not pay this dealer add-on fee. He told me he didn't want to lose me as a customer and will talk to his GM about removing this fee. He calls me back the next morning and said they can't remove the $995 AND someone else is interested in the same vehicle that evening. And if I want the vehicle, I should go down there before the next guy. Really? that's how they're going to play this? It's really too bad some dealers like this one has to be so dishonest, not forthcoming, and pull a bait-n-switch on someone who was ready to buy the the vehicle on the spot. They lost a sale that was going to be one of easiest ever. I rather give my money to some other dealer who is more forthcoming even if I end up paying a little more.
I've never even heard of a "Pro Package!" I had a good experience. Not only did I get the Jeep I wanted, but the salesman seems to have added himself for free! LOL Let's just say that, 4 weeks later, he's still texting me daily and has gone from asking me how I'm liking my Jeep to how and what I'm doing! Now that's dedication to your work! LOL
