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Hello,
Just got a call from the Jeep Wave UConnect tech and it’s not great news. He said they have no records of a similar issue on 2021 Jeep Renegades. If he’s correct, that would obviously mean no fix inbound via an update any time soon. I would suggest you folks do the same and call Jeep/UConnect and get this issue on their radar. He of course suggested I take the car into the dealership. Guess I’ll start by calling my salesperson tomorrow. Argh!
Bob
 

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Discussion Starter · #23 · (Edited)
I can certainly mention the various symptoms you have been experiencing, to ensure that our teams have all of the necessary information needed to work on a resolution.
Just got a call from the Jeep Wave UConnect tech and it’s not great news. He said they have no records of a similar issue on 2021 Jeep Renegades.
Courtney--

That's not great news at all. In fact, it's what I was afraid of -- that the Uconnect techs will say that they've never heard of the issue, much less come up with a solution. Doesn't sound like your letting them know about our issue got through...

So... what do we do?

I've just sent an e-mail through Jeep Wave, to establish another record of a complaint about this.
 

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I've just sent an e-mail through Jeep Wave, to establish another record of a complaint about this.
Great to hear you emailed the Jeep Wave Customer Support as well. Please keep us updated on what you hear back.
 

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Discussion Starter · #28 ·
OK... A Uconnect customer service rep (Freddy) just called me back. He said that he knows about Sodner's case, and that no-one had indeed heard about this issue before in 2021 Renegades. (He said he seemed to remember a similar issue with 2018 systems, but wasn't quite sure.)

He thought there might be some kind of (hardware?) communications issue between the head unit and the mini-display, but he wasn't a tech. I've got the large 8.4" display unit, by the way.

He said my software is completely up-to-date at this point; he's aware of the upcoming software update, but doesn't know what-all it'll entail.

He advised me to do the same thing as he advised Sodner -- take the Renegade in to the dealer and have them diagnose it. He said if the dealer has any questions, they should contact "STAR," the Uconnect engineers.

Meantime, he said it couldn't hurt if starr, the third of us who's having this issue, also contacts Jeep Wave either by phone or e-mail and opens a case too. They track these cases by VIN; starr, make sure you mention about our two prior cases.
 

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Freddy... Thats the guy! I still have to make an appointment. Its kind of a pain which is why I have yet to do it,
 

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Discussion Starter · #30 ·
Oh, one more thing... Freddy indicated (or at least implied) that the turn-by-turn guidance on the mini-display is indeed supposed to cancel after the turn -- which we knew.

Unfortunately, the last time starr was on the Forum was six days ago...
 

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Discussion Starter · #31 ·
Fredy (the way his name is actually spelled) contacted me by e-mail this afternoon, asking if I'd made the service appointment yet. I replied that I hadn't; I've got a Valkyrie aftermarket skidplate on back-order, and the service department promised to install it for me. I want to get both things taken care of at the same time.

It's a good sign that the Uconnect folks are remembering about this...
 

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I took my car to the dealership yesterday and they said I would have to make an appointment to leave it for them to look at. Of course, their computers were down and I could not make an appointment but I will call them today. I also followed your lead and emailed Jeep Wave Support. Let's see what happens next.
 

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Good afternoon everyone,

Please keep in mind that our @JeepCares team is available to offer additional assistance alongside your dealer/Jeep Wave support if you are interested! Do not hesitate to send us a private message once you have a confirmed appointment so that we can get a case escalated on your behalf.

Thanks,

Courtney
Jeep Cares
 

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Discussion Starter · #34 ·
Please keep in mind that our @JeepCares team is available to offer additional assistance alongside your dealer/Jeep Wave support if you are interested!
Hi Courtney!

I'm just wondering why the Uconnect folks claim they hadn't heard anything about this issue prior to a week ago... :)
 

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Hi Courtney!

I'm just wondering why the Uconnect folks claim they hadn't heard anything about this issue prior to a week ago... :)
Hi Marek,

I am unsure of which representatives you are speaking with, however @JeepCares is a part of the Social Engagement Team, which is a department under customer care experience at Stellantis. We consistently monitor various social media sites, including these forums, as a way to identify trends in the topics surrounding your conversations. Since we work directly with engineering and our brand teams (including Uconnect), we develop reports surrounding potential vehicle concerns and pass this information along to the appropriate individuals. I can assure you that I have personally raised attention to this concern and our teams are aware.

Thanks,

Courtney
Jeep Cares
 

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Discussion Starter · #36 ·
I can assure you that I have personally raised attention to this concern and our teams are aware.
Hi Courtney--

Please understand I'm not criticizing. I'm confident you've reported the issue through JeepCares. 🍻

However, the fact remains that the Uconnect engineers hadn't gotten the reports; or at least hadn't noted them. So there seems to be a disconnect or delay with "the system" somewhere.

"Fredy" is with Uconnect Customer Care ([email protected]). That may be completely different than JeepCares. And I have no idea how direct his connection is with the engineers.
 

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Discussion Starter · #37 ·
I also followed your lead and emailed Jeep Wave Support. Let's see what happens next.
Have you gotten anything back from the Uconnect folks?

Meantime, I queried Freddy at Uconnect and asked how they get issues reported to them -- specifically regarding the fact that they didn't have any record of a complaint regarding this before Sodner (and I) contacted them.

He wrote that his team only gets cases assigned to them, which would include ours after we contacted them directly. He didn't seem to be aware of what connection they've got with Jeep Wave representatives who monitor what's happening online.

So it looks like there's some kind of communications disconnect there somewhere, between Jeep Wave and Uconnect... I'm not pointing fingers at anyone; I've worked long enough in the military and DoD to know the left hand doesn't always know what the right hand is doing. it's just evident that there's a problem somewhere.

Or maybe our complaints through this Forum didn't meet the threshold of getting cases opened...
 

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Have you gotten anything back from the Uconnect folks?

Meantime, I queried Freddy at Uconnect and asked how they get issues reported to them -- specifically regarding the fact that they didn't have any record of a complaint regarding this before Sodner (and I) contacted them.

He wrote that his team only gets cases assigned to them, which would include ours after we contacted them directly. He didn't seem to be aware of what connection they've got with Jeep Wave representatives who monitor what's happening online.

So it looks like there's some kind of communications disconnect there somewhere, between Jeep Wave and Uconnect... I'm not pointing fingers at anyone; I've worked long enough in the military and DoD to know the left hand doesn't always know what the right hand is doing. it's just evident that there's a problem somewhere.

Or maybe our complaints through this Forum didn't meet the threshold of getting cases opened...
I have heard from Courtney at Jeep Cares. I have a service appointment to get my car looked at on Thursday June 27. Courtney says she can connect me with a Case Specialist who will work with the dealer.
 

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Discussion Starter · #39 ·
I have heard from Courtney at Jeep Cares. I have a service appointment to get my car looked at on Thursday June 27. Courtney says she can connect me with a Case Specialist who will work with the dealer.
I'm not certain what the difference is between JeepCares, and Jeep Wave (Jeep® Wave Owner Benefits). I think Jeep Wave is the "premium" benefits program that all new Renegades fall under now.

Note that Sodner and I contacted Jeep Wave, and that's what got us responses from the Uconnect folks...
 

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I'm not certain what the difference is between JeepCares, and Jeep Wave (Jeep® Wave Owner Benefits). I think Jeep Wave is the "premium" benefits program that all new Renegades fall under now.

Note that Sodner and I contacted Jeep Wave, and that's what got us responses from the Uconnect folks...
I contacted Jeep Wave too. Got an email back from Jeep Customer Care.
 
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