[Goeogoth Selureba]

I know there are other threads about this, would like to know other people experiences and if they have an early 16 model with Uconnect Live.
I ordered my car in October 15, but only recieved my Trailhawk in February 16.
I confirmed it is the 16 model, no flashlight, no spare, Beats audio, 6.5 uconnect, but NO live services.
The radio have the more button instead of apps.
I called Jeep Cares, they were helpfull, but in the end they just said that my car don´t have Live Services and it is not possible to add anyway, only new from factory.
The problem is there was already info about Uconnect Live on the website when I ordered the car, and there is also this oficial news that says from June 15 onwards Live services are STANDARD! So I will try a complain to European Consumer Center.
jeeppress-europe.com/press/detail/118246
Still no aswer for what is really nedded to have Live services active, is it need to change the whole car, sterring, mirrors tires and everything, I think changing the radio only is not sufficient.
Anyone tried swap the head unit?
Anyone have an 16 model also without Live Services?

 

[Ted]

Mine was ordered in August 2015 and delivered in November 2015 and has the 'Apps' button and all live services. It is a 2016 model as the access panel to the rear fuse box is smaller and has a small cargo net.
Looks like yours may have been already built.

 

[mikeindp]

From the press release linked it certainly looks like you should have live services (via a compatible phone of course).

One possible reason - you have the Beats audio. Maybe that system didn't get Live until later; it presumably has a different head unit.

 

[Nev]

The "More" button means no Live.
It means the car was configured as a "fleet" build or dealer car.
Same as mine. (MY 2016)

This cannot be changed. (Well, I bet it can but only at great expense including changing HU, body computer, some reprogramming, etc.)


Is there something specifically you want in terms of functionality?

I'd try and hit FCA up for a commercial gesture of some kind:
Vouchers, free service, 3rd party add-on like a Coyote Radar/Live Traffic device...

 

[Goeogoth Selureba]

Jeep Skills, is the only app I want, it is pretty cool. Inclinometer added and shows what the traction is doing in real time and also the ecoDrive is now seen on the radio, no need to put a usb pen then go to a computer. Only now I know what is that silly green smily on the middle
I've sent already a complaint to Euopean Consumer Centre, let's see what they will answer; European Laws determine they have to sell exactly what they advertise.
If any one have Skills by the way try to post a video to see it in action and what it really does.
The car was ordered with almost all extras, like the 40 20 40 seats, and for the waiting time I think it was not pre made...
Jeep Cares said my car didin't have because it was a 15 model, I said no because no flashligh and no spare, is a 16 model for sure; the nice girl talked to a technic and the aswer is no and not possible... I even asked before for the price and what is needed to change, Not possible...
In the auto shop they told me a story of a guy that went there to add fog lights in a Julieta and the main service in Italy also said it is not possible to add aftermarket! No programing for that is present on the car!

 

[Nev]

Sadly car manufacturers have some rather big
get-out clauses when it comes to EU consumer
protection.


I have to agree that the Renegade is missing
some 4X4 info compared to my previous car
(Evoque) which had a 4X4 info pane displaying
where the drive was going, wheel positions etc.
But in all honesty it's not anything too radical.


There are some phone apps that might do what you would like.


I guess if your heart is set on Jeep Skills you could ask them for a very good deal to trade-in
you current Renegade. But maybe a bit late now.


Good luck.

 

[mikeindp]

Jeep Skills, is the only app I want,

Unfortunately, unless you made clear to the supplier that this was a required function it will be hard to enforce, especially when you've had the car so long.
I've just had another look at the document you linked and it actually only says the LIVE systems will be available from June, not fitted as standard.

Jeep Cares said my car didin't have because it was a 15 model, I said no because no flashligh and no spare, is a 16 model for sure;

I don't think the absence of those is a decider - they aren't part of the vehicle. You need to find out the build date and when the production year begins (usually around September for most cars).

In the auto shop they told me a story of a guy that went there to add fog lights in a Julieta and the main service in Italy also said it is not possible to add aftermarket! No programing for that is present on the car!

It may be possible, but painful. Someone else on here did manage to retrofit a power seat which had similar challenges in theory (probably a little simpler in fact). A helpful dealer should be able to work out which options are needed and the programming codes to enable them. If the right hardware is then installed then they should be able to reprogram the vehicle to operate with those options.
That is probably true for an option within a vehicle year, but if yours is one that the LIVE wasn't available on then it may be missing other things like wires in the loom.

Whatever the truth, I rather agree with nev; if you really want this your best bet at this point is probably to try and get a better trade-in deal on one that has it.

You don't say which part of Europe you're in. There may be local reasons why LIVE wasn't in yours.

 

[josejoaorita]

Thanks for the replies.
There are Live Services in Portugal and right at the beggining of the document it is referred that is equipped as standard not as an option.
Also there was propaganda on the website that there was apps available on the radio, and also about beats audio, but this as an 9 speaker extra.
I don't think I should have asked for live services the same way I didn't ask for a 4x4 system, it is assumed that a Trailhawk is a 4x4 the same way that Uconnect should at that point had Live Services as advertised.
The car is still under warranty and all this time is because the dealer had me wait to update the radio software which solved the problem of reversing to Italian language but not the missing apps problem.
I cannot just stand and accept this, I payed 1200? for a full radio so that I didn't have to bring a cellphone and always have the charger plugged in, it was advertised Live Services and I bought it based on that. Companies cannot advertise something and then sell you something it is not exactly what they say. Unfortunately car commercials are always full of extras that on the end most of them aren't simply there.
I will try to the end, the money loss is bigger on my side than on their end if they should replace everything and leave only the mirrors and wheels from origin.
Also if the car was already manufactured I shouldn't had to wait from October to February to receive the car, and once again when I bought it, there was Live Services advertised, I cannot buy something and than get told: sorry your model still don't have that. I didn't bought a used car. This is illegal, but we all know that is always the game to get the consumer to give up sometimes because legal expenses don't compensate. I just have to be more stubborn.

 

[mikeindp]

Thanks for the replies.

Just for clarity, are you the original poster using a different account, or someone else with the same problem?

There are Live Services in Portugal and right at the beggining of the document it is referred that is equipped as standard not as an option.

This is the first paragraph of the document I find when following the link given in the OP:
"Available from next June onwards on the Renegade model, the innovative UconnectTM devices guarantee access to radio, telephone and UconnectTM LIVE services. Below we provide a description of the features and services offered by the new Infotainment platform that make any journey a totally fulfilling experience."
It doesn't say it will be standard from any date (in fact not at all), just that it will be available. The document itself is dated in February that year, so may have been overtaken by events long before October.

I cannot just stand and accept this, I payed 1200? for a full radio so that I didn't have to bring a cellphone and always have the charger plugged in, it was advertised Live Services and I bought it based on that.

The LIVE services work through your cellphone anyway. Some makes/models of cars have a built in network connection and SIM (or equivalent) and some use your own phone to connect. Both systems have pros and cons. The Renegade uses the second type.

I understand your frustration, you feel you have been misled by advertisements or possibly sales staff, but that press release is not going to be worth anything as evidence. You need copies of the brochures or web pages or similar from the time you ordered the vehicle if you want to make progress with a legal effort.

 

[josejoaorita]

I'm the same person, but now on the phone, same email, I guess it is a FB login problem.

From the document:
Uconnect 6.5'' Radio Nav LIVE

"Equipped with a 6.5 inch touchscreen, with large and easy to use icons. The Uconnect touchscreen system offers a series of features such as radio, music from multimedia devices, navigator, connected services and phone functions. The features and services offered include the Uconnect LIVE services offered as a standard option, "

I don't have a copy of the website at that time ofcourse, all documents even the manual I have are from the 5" radio.

What is the point of having Live services on the phone if I cannot do anything unless is connected to the radio?

 

[mikeindp]

From the document:
Uconnect 6.5'' Radio Nav LIVE

"Equipped with a 6.5 inch touchscreen, with large and easy to use icons. The Uconnect touchscreen system offers a series of features such as radio, music from multimedia devices, navigator, connected services and phone functions. The features and services offered include the Uconnect LIVE services offered as a standard option, "

That is probably correct - I think those facilities are standard with the "Uconnect 6.5'' Radio Nav LIVE". The first paragraph of that doc, which I quoted above, also says that this - Uconnect 6.5'' Radio Nav LIVE - will be available from June 2015. All of this from a press release in February 2015, which is basically saying "This is what we plan (hope) to do." You seem to be fixing on this doc as some sort of specification for your vehicle order, but it has no legal weight and wouldn't be part of a purchase contract unless the dealer specifically agreed to it. (Remember that your contact is with the dealer, not Jeep.)

From what nev said earlier they were still building cars without LIVE in 2016my and it seems that you have unfortunately got one.
As you ordered it specially do you have a copy of the order form?
Actually, I've just remembered that there is a webpage where you can put your VIN in and will give you a PDF of your car's build sheet - there's a link somewhere on this site, but I can't recall where I'm afraid. If there is a discrepancy between that and your order form you'd have a good case.

 

[Goeogoth Selureba]

Thanks I found the site with the VIN input.

://europa.eu/youreurope/citizens/consumers/shopping/guarantees-returns/index_en.htm

Add Http it doesn't let me post links...

That is an official Jeep document, that also has no other purpose than to advertise the Uconnect functions, if it is not avaiable they cannot simply put on the website info about a function that will not be present on the product when bought; that is not an extra that I should have asked for. On the website was info about Uconnect Live avaiable, simple, then I ordered a car, but on the end I got an older radio model not as advertised! They simple cannot say, sorry not yet, that is illegal and imoral, like I said I bought the car new not used. I even remember I instal on the phone Uconnect Live for testing and the application was already ready for the Renegade, of course I don't have proof of that, but just to be clear that at that time all pointed that Live Services came with the Renegade.

 

[mikeindp]

You seem to think that available means will be fitted as standard. It does not. For example, HID headlights are available, but they are not standard.

Also that document is on the Jeep press website, not the 'customer' website. It's only official in that it was issued to journalists many months before the planned availability of a new set of functions, so however you interpret it, it is not relevant to your case. Legally speaking it is not an offer, unlike a brochure describing a car for sale.

 

[josejoaorita]

And if I buy a Renegade now? What is the difference? Live Services are not an extra! Same way as the GPS, Radio, USB they are part of the Uconnect 6.5, as is now and was than advertised.
Hope you wont getscammed with a deal by paying something that is advertised and is not like that. If you accept it may be ok for you but not for others.

 

[Nev]

Is Jeep Skills mentioned anywhere on your order?

If not then (at least in the UK and France that I know) you wouldn't have much recourse
as there is always small print in the order/contract for new cars about how things
may not be exactly as shown in the brochure. (The only things they must adhere to are the technical specification of the engine, performance etc. iirc.)

A simple example is tyres: normally the contract will say you will not get a specific make of tyre.



Venting on a forum is not going to help you. You need to talk with your consumer rights organisation and directly with FCA to find a solution to your issue. I wish you luck.

 

[mikeindp]

And if I buy a Renegade now? What is the difference? Live Services are not an extra! Same way as the GPS, Radio, USB they are part of the Uconnect 6.5, as is now and was than advertised.
Hope you wont getscammed with a deal by paying something that is advertised and is not like that. If you accept it may be ok for you but not for others.

I don't know for sure but I suspect that uconnect 6.5 LIVE was an upgraded version of uconnect 6.5. Specifications change every year, during years and also between markets - it is very hard to say what is 'correct' at any time or place.

I'm not taking any position on whether or not you have been scammed (which implies deliberate deceit by other people) or merely not understood what you would get, which may simply be an unfortunate misunderstanding. I have been trying to help you be in a better position to challenge Jeep by assimilating good evidence. It seems to me that 18 months after the event you have trawled the web for something to bolster your case, turned up this press release and decided it constitutes advertising relevant your purchase. I have simply been trying to point out to you that an old press release does not constitute an advertisement for the car you bought and that it doesn't in fact actually say what you claim it does.

Anyway, please let us know what happens with your Euopean Consumer Centre complaint.

There is a lesson here for everyone, aside from the usual caveat emptor - when you buy a new car don't just look at the website. Get a printed copy of the sales brochure, or at a minimum download a PDF version, read it carefully and then keep it safe along with all sales documentation.
Oh, and if anything is not clear get confirmation from the dealer in writing as to what you will get.

 

[mikeindp]

I just stumbled on an interesting thing. I was looking through my UK brochure, which is dated April 2017. On the page about Uconnect LIVE there is a starred note at the bottom - literally small print:
*UconnectTM with Jeep Skills LIVE is included on cars built after 2nd June 2016. Please confirm with dealer at point of ordering if feature is required.
Now that is of course for UK/RHD cars, but the implication is that even if ordering a car in 2017 you might get one built before June 2016. These things can sit around in a field at the factory for a long time.

 

[akona Egypt]

Hello ,
did anyone manage to download the latest uconnect for 6.5 RJ4 update , i just need the file ,or the file name i will try to get it , i got the app button and my dealer doesnt know how to eneble my uconnect live service