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Boy am I glad I checked in with this forum. I thought I was going to have to buy a new head unit or something. I actually downloaded the update to my PC, but then the page with the instructions on how to install it comes up with a "Not found". So close! Does anyone happen to have those instructions?
 

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Boy am I glad I checked in with this forum. I thought I was going to have to buy a new head unit or something. I actually downloaded the update to my PC, but then the page with the instructions on how to install it comes up with a "Not found". So close! Does anyone happen to have those instructions?
Check this tread (click here).

Do a google search for "uconnect update". There are a couple videos on 'How to'. As long as it is a uconnect system in a Chrysler vehicle, the process is about the same.

The type and size of flash drive is a BIG deal.
 

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Has anyone gotten an error "Failed to authenticate ISO" when attempting the update?

I particularly enjoyed the part on the linked thread where they said OTA updates were disabled because "issues". That's a great customer service model: it's broken, we aren't going to tell you it's broken, we're just going to stop doing it and let you find out on your own. . .
 

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So, I sent an IM to Jeep via FB, got their chatbot, then an alleged human being. Started the conversation with the human being Monday morning at 6:15 a.m. -- as of yesterday evening, they were "assigning my case" to a specialist and have been told to allow two days before my case manager contacts me due to the holiday. Will keep everyone posted. . .
 
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