Sorry to hear that, having a 2021 Trailhawk with the same engine.

It doesn't seem like blowing a head gasket would destroy the head itself...

I do see the head on back-order at a lot of sources. But these guys have it in stock for $408... 68708207AA - Genuine Mopar HEAD-CYLINDER

Seems like a pretty-good price...

 

Sorry to hear that, having a 2021 Trailhawk with the same engine.

It doesn't seem like blowing a head gasket would destroy the head itself...

I do see the head on back-order at a lot of sources. But these guys have it in stock for $408... 68708207AA - Genuine Mopar HEAD-CYLINDER

Seems like a pretty-good price...

I'll let the dealer know. Thank you.

 

US Customer Care<uscustomercare@cac.stellantis.com>
Case 91398529- LPL09722 - 2020 JEEP RENEGADE TRAILHAWK 4X4
Thank you for allowing Jeep Customer Care an opportunity to address your inquiry. Our primary focus is your satisfaction.

This is regarding the case 91398529.

I want to inform you that the Parts team are still working to have parts expedited for you. I will be giving you some more updates in a few days.

Warm Regards,

Elizabeth | 844-827-1926 ext 5140895.

Stellantis Case Management.

 

This is regarding the case 91398529.

So basically all they're telling you is "they're working on it."

Did you point out that the part is available at another dealer?

 

Still don't have my Renegade back. Still no parts.....

 

Hate to say it, but time for another call (or visit) to the Service Manager? Or the General Manager? To find out what happened after the Service Writer supposedly talked with the parts guy...

 

Still no cylinder head. FCA customer service just keeps saying "I want to inform you that the Parts team are still working to have parts expedited for you. I will be giving you some more updates in a few days.". The service writer continues to update me but it's the same thing. How can so many parts for these vehicles be on national backorder with no ETA

 

Still no cylinder head.

And that head gasket at that other dealer is still available. Your dealer isn't willing to do a dealer-to-dealer transfer?

How about if you just ordered it yourself, and handed it to them?

 

I don't know if anyone from Stellantis monitors these forums but this is freaking unbelievable. I know they are crashing straight towards the ground right now and leadership is being replaced, but why would I ever buy another product from them?????????????? Up until this incident I have be happy with my Trailhawk. It's been great.

 

Still no resolution. My Renegade is still sitting at the dealership without any parts to fix it.

 

Still no resolution.

Wow. Have you actually been calling Customer Care -- Elizabeth at 844-827-1926 ext 5140895?

And at least that one Jeep dealer still has a cylinder head available:

68708207AA - Mopar Parts Giant

It's $2,225.15, which is more like what I'd expect. Not sure why I was seeing $408 before... Maybe that was just the gasket.

Your dealer can't do a dealer-to-dealer transfer...?

 

I just got the call that Jeep is authorizing the dealer to purchase the cylinder head from another dealer at the additional cost. Fingers crossed.

 

Glad to hear that. As far as I understand, that's a common procedure among dealers. Wonder why it wasn't so common here...?

What additional cost? Is your dealer being charged the retail price??

And since My Traihawk has the same engine, but a year newer... Any info as to why your water pump failed so soon?

Why did the blown head gasket destroy the head itself?

And didn't you get a high engine temperature warning...?

 

No explanation on the failure. The overheating I'm sure warped the head. I wasn't sure why they couldn't mill it, but information hasn't been very forthcoming. I personally feel if the diagnosis had been done correctly in first place, it wouldn't had resulted in a blow head gasket/cylinder head.

In both case the the dash lit up notifying me the vehicle was overheating and went into limp mod.

 

I just talked with a former VW technician at the trusted indy shop where I now take all our vehicles (except for warranty or recall work).

He said that, contrary to what I'd thought, dealers are very reluctant to do dealer transfers of parts from other dealers. Certainly not giving discounts for doing so.

So that would explain why it was so tough to get the dealer in danebergman's case to get th cylinder head from that other dealer... Until apparently Jeep made them do it (and probably paid the premium)...

 

Any update? Has the dealer received the new head yet?

You mentioned in another thread that you had suggested a new engine instead, since they apparently couldn't find a head. I'd prefer just a head swap. I've heard of some issues when an entire engine is replaced...

 

Waiting on the cylinder head. It hasn't arrived as of yet. I checked with the dealership today.

 

Still no cylinder head. FCA just keeps saying the parts team is working on it with no ETA. The service writer updates me, but it’s always the same story. How are so many parts on national backorder

 

The only reason I got any traction is my Service writer applied pressure to the local Jeep Service Rep. The Rep finally authorized covering the additional cost. There were at least 9 cylinder heads on national backorder. FCA (Jeep Cares) was being no help.

 

Yep. No aftermarket options for the oil filter. MOPAR only.

Well there is this for $5.28 -- if you trust it: Amazon.com: ECOGARD X11834 Premium Spin-On Engine Oil Filter for Synthetic Oil Fits Jeep Renegade 1.3L 2019-2021 | Fiat 500X 1.3L 2019-2020 : Automotive

But Mopar oil filters are available from Amazon for $26.26...

The Mopar filters from dealers list for $16.65, but are available for less -- like $11.90: Search Results | My Mopar Parts

I'm willing to pay that price.

At least air filters are available.

Yup. They used to be crazy expensive, and only available from Jeep (the replaceable ones); so much so that I was ordering in multiples from the UK.

But now they seem to have come down in price -- list $25.00, available for $17.85: 2019-2025 MOPAR Air Filter 68377763AA | My Mopar Parts

I can live with that.

 

Well the dealer notified me of the following.-

"Moparparts cancelled the order without telling us. It was reordered and we have a new tracking number and it's coming from Sherwood CA and says it will be at the Dodge store hopefully by Friday..

"My parts advisor had to call them because he was tracking it to be here sooner than this and they said it was a clerical error."

Jeep/FCA seriously needs to get it together.

 

Jeep/FCA seriously needs to get it together.

Yup.

 

So the dealer had said previously they felt the repair would be done by the end of this week.
Update I got today said- "new cylinder head did not come with the dowels installed and new head bolts. They were ordered a few days ago and are due to arrive this upcoming Tuesday."

 

new cylinder head did not come with the dowels installed and new head bolts.

Well, at least the new head is there.

Unless the dealer sells it to someone else in the meantime...

By the way, I had a nice talk with the parts guy at my Jeep dealer last week. He said that it's completely up to the parts managers at different dealers, and the personal relationships they've got with one another, as to whether they'll do an inter-dealer transfer.

Particularly challenging if the part is in short supply...

 

I'll bet I know where your dealer finally got the head from. Just for fun, I just checked that dealer web site that I linked to in Post #2. That head is now not available...

 

Geeeez what a nut roll this has been.

 

Still do not have my Renegade back. Contacted dealer and Jeepcares again. waiting for a update. Last update I have was the 7th. Oh well.

 

Well, the Head Bolts (10 of them?) are available for $7.25 each: 2019-2023 Mopar Cylinder Head Bolt 68440264AA | My Mopar Parts

And the Dowel Pins (don't know how many) are $0.26 each: 2019-2025 Mopar Dowel Pin 68297478AA | My Mopar Parts

I'd be tempted to just order them myself, and ceremoniously hand them to the dealer...

Oh, and the Cylinder Head seems to be available now too... 2019-2024 Mopar Cylinder Head 68708207AA | My Mopar Parts

 

Tracking shows the dowels will arrive on the 19th. I had to request that they replace the spark plugs. Warranty won't cover them, but the service advisor said he would sell them to me at cost. So they would have removed my plugs from the original head and transferred them into the new head. It takes less time to grab a new set of plugs and install them. I know if I didn't ask they would reuse mine....

 

I had to request that they replace the spark plugs.

Why?

And I don't understand... Did they sell you new spark plugs (at cost), or remove the old ones to put them back? If the old ones, then why did you have to replac them?

notice-
Replaces:68476394AA, 68515958AA, 68588555AA

Yeah... I wonder if that means new suppliers. Normally when parts are modified (at least with Volkswagen), they just put a new suffix on the end...

 

Why?

And I don't understand... Did they sell you new spark plugs (at cost), or remove the old ones to put them back? If the old ones, then why did you have to replac them?



Yeah... I wonder if that means new suppliers. Normally when parts are modified (at least with Volkswagen), they just put a new suffix on the end...

I wanted new spark plugs. At close to 60,000 miles if find it pointless to not replace them.
It takes less labor to install a new set vs. swapping them from my original cylinder head. Plus with the issue having been a blown head gasket who knows what kinda shape the plugs were in.
It's just me. If I was doing the work myself, I would never reinstall the used plugs.

 

 

So had to stop by the dealer to exchange the loaner car. Checked on the Renegade while I was there. Very concerned by the rust on the cylinder walls from being left outside with the cylinder head off.

My Service Writer called me back and assured me the rust on the cylinder walls will be addressed. They are going to have it detailed when the work is done.

I also asked about the warranty on the repair itself. He claimed it was a 2 year/unlimited mile warranty. If the head gasket blew again, or catastrophic engine failure I was covered. I really would like to see that if writing. I felt a little better after the conversation.

 

So had to stop by the dealer to exchange the loaner car. Checked on the Renegade while I was there [...] rust on the cylinder walls from being left outside with the cylinder head off.

Yikes. That was your Renegade after all that time?

I'm not sure I'd expect them to pull it inside every night for all that time. But I would expect some minimal weather protection...

I do wee the blue plastic ovr the passenger window. What's up with that?

Good luck! At least you have your warranty!

Oh, wait...

 

And it looks like they left a gap in the blue plastic behind the mirror. I'd be concerned about water inside...

 

The head gasket does not appear blown in that photo. More troubling is that it's still on the block as if the tech did not remove it to inspect it, or to test the block for straightness (flatness). The tech could have reinstalled it after inspecting it, but that not likely.

Your in a bind with no easy solutions. Let them do whatever they're gonna do, and then move on. You have a bad dealership and probably a bad tech, judging from the pig-pen working style. You may have a poorly QC'd engine too. It happens. I'm sorry the auto business has gone so far downhill.

 

I completely agree and felt the issue was misdiagnosed from the beginning.

 

I still don't have my Renegade back....

Tracking shows the dowels will arrive on the 19th.

That was the 19th of March...

 

Yeah who knows. Jeep Cares called today asking if I had heard from the dealer. I let hew know that I had not. All she could say was they said it would be done by the end of last week and she would contact the dealer..... What can I say? This has just been one ongoing headache.